773-***-****

admiik@r.postjobfree.com

Alonzo Williams

Objective

To apply my knowledge & skills within a growth-oriented environment while providing prompt quality customer service ensuring 100% Customer Satisfaction.

Experience

Meter Installer

Pedal Valve

2/21- Current

Install digital water with cellular antenna. Remove & replace meter box an lid in some case install a copper riser. Upload old and new water meter data.

Contract work thur November 2021. No obligation.

Maintenance Director

Symphony Nursing & Rehabilitation

September 2019 – November 2021

Performed inspection on a regular basis to ensure the facilities ground, facility, and equipment are maintained to ensure operation of equipment is within design capabilities and achieves environmental conditions prescribe by the client

Maintained and monitored fire alarm and emergency system.

On call 24/7 to troubleshoot any maintenance emergency.

Managed the facility preventive maintenance program.

Provided in-service, education, participated in employee orientation program.

Worked closely with vendor to ensure work being performed was completed safely.

Collaboratively Sustained Joint Commission Accreditation.

Managed IDPH Life Safety Policy & Procedures.

Building Engineer

CBRE

February 2018-August 2019

Utilized advanced skills to perform complex preventive maintenance and corrective repair of buildings, industrial systems, vehicles, equipment and grounds. Worked under limited supervision, monitored building system operations and performance. Utilized several trade skills such as carpentry, plumbing, electrical, painting, roofing, heating and cooling.

Complied with all applicable codes, regulations, governmental agency and Company directives related to building operations and work safety.

Inspected building systems including fire alarms, HVAC, and plumbing to ensure operation of equipment is within design capabilities and achieves environmental conditions prescribed by client.

Oversees and inspects the work performed by outside contractors. Contracted work includes landscaping, snow removal, remodeling, HVAC, plumbers, and cleaning.

Performed assigned repairs, emergency and preventive maintenance. Completes maintenance and repair records as required.

Reviewed assigned work orders. Estimates time and materials needed to complete repair. Orders necessary materials and supplies to complete all tasks.

Maintain an energy management program to ensure measures are taken to operate all systems in the most efficient manner to keep operating costs at a minimum.

Maintain the building lighting system, including element and ballast repairs or replacements.

Performed welding, carpentry, furniture assembly and locksmith tasks as needed.

Respond quickly to emergency situations, summoning additional assistance as needed.

Performed other duties as assigned.

Facility Maintenance Technician

Tekniligenz – Wooddale, Il

Temp September 2017-Feburary 2018

Performed general preventive maintenance and corrective repair of buildings, industrial systems, equipment and grounds.

Worked under close supervision, assists in monitoring building system operations and performance. Utilizes several trade skills such as carpentry, plumbing, electrical, painting, roofing, heating and cooling. Complies with all applicable codes, regulations, governmental agency and Company directives related to building operations and work safety.

Performed assigned day-to-day repairs, emergency and preventive maintenance. Completed maintenance and repair records as required. Reviewed assigned work orders. Estimated time and materials needed to complete repair.

Ordered necessary materials and supplies to complete all tasks. Assisted with installation and modification of building equipment systems. Assisted with troubleshooting and repairs of buildings and installed systems to include: plumbing systems, kitchen equipment, roofs, drains, shop, and HVAC.

Facility Maintenance Technician

Sysco - Des Plaines, IL

February 2017- September 2017

Preformed all maintenance repairs throughout Sysco Des Plaines Campus. Installed and repaired new & existing electrical, plumbing & hvac equipment. Constructed new offices & bathrooms throughout the facility. Repaired dock garages doors and dock plates. Maintained an ammonia refrigeration system for the freezer & cooler. Managed $400k parts inventory. Mentored & trained Staff. Process payroll, vacation, & perform annual reviews. Submitted deliverable's in a timely fashion. Coordinated projects with other department management and staff. Met regularly with state inspector.

Plant Operator Air PRODUCTS & CHEMICALS, INC - Chesterton, IN

2015-2017

Manage plant systems using DCS software from within control room. Routine rounds in all plant building recording readings while being visual of all running equipment. Perform repairs and routine maintenance on plant equipment and property. Complete work permits for staff and contractors to perform work as needed.

06/08- Current: Smart Choice Heating & Cooling Service & Installation. Chicago, Il.

HVAC Engineer

Posses the ability to insure company property, vehicles, and tools are being properly used, maintained, and accounted for.

Can demonstrate best practices to ensure that the company vehicle is properly stocked, returns defective warranty parts to branch, and orders/replenishes vehicle stock as needed.

Daily hands on experience with Trane, Carrier, Rheem & Goodman to include heat pump units. Daily multimeter readings of voltage, amps, ohms. Installed split units systems, forced air furnace, residential & commercial central air systems. Perform Preventive Maintenance, Pump Downs. Experienced in replacing Acoil, condenser, line set, filter driers, control boards, heating elements, transformers, valve stems, low & high side service ports, thermostats, fan motors, squirrel cage, capacitors, igniters, contactors, door switches, sensors, reversing valve, condenser fan assembly. Experience building plenums & cabinets.

Posses the ability to designs, fabricates, and installs various ducts and duct fittings as required.

Performs start-ups on air conditioning systems.

Can be held accountable for delivery of excellent customer service and sustaining high levels of customer satisfaction

Own insured Van & Tools

Have good troubleshooting skills & is able to correctly diagnose the problem.

Possesses the ability to acts under the direction of the service manager and perform installations, repairs, and replacements for all customers.

Carries a “can do” attitude combined with a jack-of-all-trades aptitude in appliance repair, carpentry, plumbing, machine and equipment repair, electrical, HVAC, drywall & painting.

Possesses the ability to address the concerns and maintenance needs of the customer in a friendly and professional manner.

Possesses good organizational abilities, follow-up skills, and attention to details both in their work and when communicating with customers.

HVAC DIPLOMA, EPA 608 UNIVERSAL & RESIDENTAIL R410

07/05- 04/08 BancTec Irving, TX.

District Team Supervisor (Promoted) Field & Help Desk

Process Payroll Times using ETime, Vacations Request, Expenses, Hiring Requisitions, Drug & Background Checks.

Managed Field Services & Full-service Helpdesk Engineers while sustaining a High Customer Satisfaction.

Mentor staff. Met regularly with customers or other internal departments identifying action items that needed resolutions.

Possesses good organizational abilities, follow-up skills, and attention to details both in their work and when communicating with customers.

Identified problems & devise a methodology to craft a solution to resolve problems or roadblocks for the team.

Possesses the ability understand customer expectation & then created process flow for the team from the initial call from the customer thru resolution within the company policy & procedures while attaining Service Level Agreements.

Published Field Services Best Practices Policy.

Created key metrics to measure and manage the team’s performance.

Held weekly meetings with Customer Services Engineers & Management to reviewing metrics use to measure teams performance.

Managed all escalations. Manages special process improvement / technology projects through the lifecycle - understood business requirements, conducted data analysis to identify root cause, generating solutions, creating system specifications, interfacing with IT to ensure appropriate programming, conducted user testing, and ensuring successful rollout.

Worked directly with the following OEM Vendors daily (Dell, Hp & Lexmark, CSC, EDS & more) supporting their warranty support programs ensuring my team provided prompt quality service to each of their customers by understanding the OEM Vendors Metrics.

Ensured all customer service engineers obtained all certifications for Dell & Lexmark. Downloaded the OEM Vendors Open Call Volume daily for review, ticket assignment & identify all hot ticket that were close to missing an SLA informing the customer service engineer whom was assigned the ticket.

Ensured all tickets were updated as within 15mins of each service event.

Engaged OEM Vendors Program Mangers for assistance when the customers requested support that was not within the statement of work.

Performed ride along evaluations daily measuring the technician’s performance in accordance to the OEM Vendors & customer’s expectations.

12/02 – 07/2005 BancTec,Arlington Heights Il

Senior Desktop Support Team Lead

Hands On support for operations systems for user problems, questions, and requests for the following sites: Dear Park, Arlington Heights & Northbrook.

Tracked all information in the Remedy Call Tracking System, using a knowledge base tool along with my expertise to resolve tier 1 and 2 requests in a timely fashion. I ensured that the information contained in the ticket is complete and accurate. Follow up on existing tickets to ensure they are closed out in a timely manner.

Exchange Server 2003 Admin., Maintained email infrastructure, created mailboxes, preformed mailbox migrations & Exchange Server Upgrades.

Configured Win XP, Win 2000, MS Office 2K, MS Office XP, Lotus 5.0, Internet Explorer, Netscape, Net meeting 2.0, Win Instant Messaging, Palm True Sync & Symantec Norton Antivirus.

Customer Service Deskside Tech. Averaging 27 calls per day troubleshooting Win XP, Win 2000, MS Office 2K, MS Office XP, Outlook, Adobe 6.0, Lotus 5.0, Internet Explorer, Netscape, Net meeting 2.0, Win Instant Messaging, Palm True Sync & Symantec Norton Antivirus & resolving desktop issue at deskside while providing the highest level of customer service.

Imaged systems, added pc to domain & added users to admin groups using active directory, configured TCP/IP settings, Created & configured Outlook profile & setting, and configured Instant Messaging, Net meeting, IE, wireless cards & software.

Preformed Data transfer from old to new systems.

Repaired all Dell & HP warranty PC, Laptop & Printers. Repaired all Lexmark warranty Printers.

Dell, IBM, Toshiba Laptop & Desktop Hardware Replacements: Motherboards, LCD, hard drives, palm rest, keyboards, DVD/CDRW combo, memory, processors, battery & modems.

HP, Lexmark, Tektronics Printers: Installed PM KITS, pickup rollers, all sensors, high voltage power supply, main motor gear assemblies, DC power supply, laser scanner, DC controllers, fuser, jet direct cards, configure printer setting.

05/00 11/02 Mayer, Brown, Platt Chicago Il

Deskside Support Tech.

Tracked all information in the DK Helpdesk Call Tracking system, using a knowledge base tool along with my expertise to resolve tier 1 and 2 requests in a timely fashion. I ensured that the information contained in the ticket is complete and accurate. Follow up on existing tickets to ensure they are closed out in a timely manner.

Configured Win 2000, Win 98, MS Office 2K, Lotus 4.0, Internet Explorer, Netscape, Win Instant Messaging, Palm True Sync & Symantec Norton Antivirus.

Imaged system, added pc to domain, added users to admin groups, configured TCP/IP settings; configure Outlook profile, setting, and configured Instant Messaging.

Data transfer from old to new systems.

Dell, IBM, Toshiba Laptop & Desktop Hardware Replacements: Motherboards, LCD, hard drives, palm rest, keyboards, DVD/CDRW combo, memory, processors, battery & modems..

Novell Administrating: Created logins, associated user with software on the network. Configured laptop, pc & printers on network.

HP, Lexmark, Tektronics Printers: Installed PM KITS, pickup rollers, all sensors, high voltage power supply, main motor gear assemblies, DC power supply, laser scanner, DC controllers, fuser, jet direct cards, configure printer setting.

Education

Jan 2010 ATI/South Texas Vocational Institute

Heating, Cooling and Refrigeration DIPLOMA

Refrigeration Service Engineering Society Jan 2010

EPA 608 UNIVERSAL CERTIFICATION

R-410A RESIDENTIAL & COMMERCIAL CERTIFICATION

Basics of Refrigeration Theory and Technology

Basics of Electricity

HVAC Technician Safety Training

Install A/C units type I, II, III

Repair A/C units type I, II, III

Troubleshoot A/C units type I, II, III

Pump Down A/C units type I, II

Recover A/C units type I, II, III

Charge A/C units type I, II, III

Braze units type I, II, III

Vacuum and pressure testing

Certified to handle all refrigerants to include R-410A

Obtain and interpret LRA and RLA readings

Strong Management/Leadership Skills

05/97 Devry Institute Of Technology Chicago Il

Bachelors in Electronic Technology

Software Skills

Win3.1, 95, 98, NT, 2000, XP, MS Office97, 2000, XP, 6.1, 9, Remedy, DKHelpdesk, Exceed, Visio, GroupWise, Outlook, IE 5.0, Netscape, AOL, MSN, Lotus Notes, Lotus organizer, Norton Utilities, MacAfee, Spyware, Netware Admininstrator32, HP Jetadmin. Utilities, Imanage 5.2, DeltaView, PcDocs, CCmail.

Certification

A+ Certification, Dale Carnegie Leadership Training Initiative. Dell Certified Systems Engineer, IBM Certified, Hewlett Packard Certified, US Robotics Solder Certificate.

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