Seasoned banking professional offering valuable experience handling operations with demonstrated success in effectuating plans for enhancing organization image. Integrated approach in deriving actionable insights; developing operations purposes from scratch while planning risk mitigation tactics to ensure smooth running. Strong aptitude in devising cutting-edge operational methods by identifying data to improve performance, through both operational- and customer-focused insights. Acquaintance with financial reports and supported all areas of responsibility; examined, and interpreted records, compiled financial information perform process analysis, and communicated recommendations to management. Dexterous in providing best-in-class customer service and problem resolution to customer queries. Meticulous, well-versed Bank Teller with excellent cash handling skills. A dependable professional who provides outstanding customer service, efficiently processes a high volume of error-free transactions and consistently meets goals. CORE SKILLS

● Banking Central Operations

● Transaction Monitoring

and Reconciliation

● Cash Handling

● Risk Fraud Awareness

● Product knowledge

● Administration Support

● Central Bank Compliance

● Performance Management system

● Customer Service

● Fraud Management

● Credit Card Transactions

● Relationship Building

● Training and Development

● Team Building

EDUCATION

● Studying Masters in Business

Administration from

Dalefort University, 2019

● B.A. in Psychology from

Lebanese University, Faculty of

Sciences, 2002

● Certificate in Secretarial Skills from

Assaad Khoury Institute –

Lebanon, 1998

● Diploma in Management and

Computer Courses from

Najdeh Association, 1998

● Certificate in Audit Techniques

and Quality Control from Alison

Academy, 2019

Academic Researches

WORK EXPERIENCE

April 2008 – Feb 2020 International Bank of Qatar – Doha, Qatar Career Elevation:

● April 2008 - April 2013: Cash Teller

● April 2013 - January 2016: Senior Central Operations Clerk

● January 2016 – Feb 2020: Central Operations Team Leader Key Responsibilities:

Central Operations Team Leader

● Accountable for verifying and approving transactions, insuring validity and completeness of transactions and reconciling accounts to ensure the quality of workflow within the department. Conducting review of transaction report to keep track of anomalies and exceptions

● Shouldered with the overall accountability of supporting branch in all matters related to operations

● Directed smooth running of branch activities within compliance. Supported in implementation of departmental policies and procedures

● Ensured central bank compliance with all IBQ branches in order to minimize exposure to risk and safeguard against financial loss to the bank

● Entrusted with the responsibility of ensuring any concessions relative to exchange rates; managed first level contact with third parties such as following up transactions or complaints

● Executed performance management system in order to ensure subordinates’ awareness of respective accountabilities. Recommended improvement measures to meet financial goals while evaluating potential

● Searched new clients and developing a valuable existing client base, focused on operational efficiency translating into cost savings and bottom

● Encouraged members towards better productivity and inculcating spirit that fosters business excellence

Senior Central Operations Clerk

● Responsible for posting banking transactions centrally into the core banking systems; checked accounts opened by other staff before and after processing. Successfully closed accounts that fail to meet bank policies or QCB rules and regulations as requested or as requested by branches. Maysaa Atef Nesser

Phone: +961-******** Email: admi92@r.postjobfree.com Location: Tyre, Lebanon Senior Management Professional: Central Operations/ Cash/ Customer Service

Exceptional knowledge of banking sector operations, activities, and processes; offering 22+ years of experience and presently working with International Bank of Qatar

● Prepared Academic Researches

in educational affairs and

psychological analysis

COURSE ATTENDED/

COMPETENCE CERTIFICATE

● Financial Fraud Awareness 2019

Financial Crime/ Financial Crime

– Middle East (English)

● Information Security Awareness

● IBQ Business Continuity

● Anti-Money Laundering 2014

● Financial Fraud Awareness 2015

● Anti-Money Laundering 2015

● Information Security

Awareness 2016

● Anti-Money Laundering 2017

● Financial Fraud Awareness 2017

● Customer Service Management

training

● Anti-money laundering and

Terrorists financing for

securities Professionals

● Product Knowledge

(International Bank of Qatar)

● Business English in

communication from Info center

● English conversation

IT SKILLS

● Well versed with word, excel,

and PowerPoint

EXTRA- CURRICULAR ACTIVITIES

● Actively participated in

educational organizations and

social clubs that are concerned

with childhood in Lebanon

PERSONAL INFORMATION

● Linguistic Abilities: English,

French and Arabic

● Date of Birth: 06th March, 1978

● Nationality: Lebanese

● Managed process related to salary card accounts; followed up on all policies and procedures related to all relevant departments and imparted training sessions to new joiners on all the procedures and policies

● Accountable for checking documents and validating all-related transactions. Checked, amended, added, deleted and authorized customers’ signatures, both retail and corporate, after being scanned into the bank system.

● Dexterously opened customer accounts and staff accounts; maintained customer information including both retail and corporate accounts Cash Teller

● Received Appreciation for outstanding work (Employee Excellence Award), 2009 & 2010

● Acknowledged with award of Best Customer Service (2009 & 2010)

● Amplified responsibility to Business Teller and ATMs Teller

● Accountable for clearing of cheques and acted as custodian of the main vault. Managed daily operations – debiting and crediting customer accounts

● Managed international drafts and dealing with foreign currency, credit card transactions, processed ECC cheques

● Maintained customer confidentiality with all transactions and protected bank’s operations by keeping the information confidential

● Contributed to team effort by accomplishing related results as needed

● Served as customer service representative; managed telegraphic Transfers and performed greater responsibility tasks in the absence of my supervisors Nov.2006 - July 2007 with Al IKTISSAD WAL AAMAL Group- Doha, Qatar Manager Assistant

Key Responsibilities:

● Dexterously handled the appointments and proposals; filed and updated company data as well as managed all secretarial tasks

● Supervised entire administrative operations, liaised with other internal departments and external bodies; provided comprehensive services PRIOR WORK EXPERIENCE

May 2007 with 2nd Qatari Economic Forum as Coordinator June 2005 - Feb. 2006 with Horizon Travel and Tourism –Doha, Qatar As Executive Secretary

April 2002 - June 2004 with Hiram Hospital – Lebanon as Admission Office/ Customer Service

July 1998 – September 2002 as Accountant - Free Lance

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