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Ward **

Jozini

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Cell: 073-***-**** / 035-******* email:admi2s@r.postjobfree.com

Bonginkosi W. Kunene

Date of Birth : 15 September 1981

Home Languages : IsiZulu

Nationality : South African

I D Number : 810**********

Gender : Male

Marital Status : Single

Health : Excellent

CHARACTER

STRENGHT:

Self-confident, high performer

Adaptation and excellent interpersonal skills

SHORTCOMINGS:

The quest for perfection often limits focus on other tasks

AMBITIONS

To be an asset to a professional organization that will acknowledge my abilities, ambitions and offer opportunities for personal growth and development.

TERTIARY EDUCATION

Name of Institution : RBB Academy

Course : NQF 5 in banking and sales

Duration : 1 year

Name of Institution : ICESA CITY CAMPUS

Course : Public Management and Administration

Duration : 3 years

Major Subjects: Public Personnel Management and Public Administration

Subjects : Public Law, Disaster Management, Communication,

Local Government and Computer

HIGH SCHOOL EDUCATION

Name of School : Okumhlophe High School

Highest STD Passed : Grade 12

Subject : Zulu, English, Afrikaans, Business economics,

Economics.

WORK EXPERIENCE

Company : Absa bank

Position : Teller

Year : 01/12/ 2010 – 02/01/2015

Responsibilities :

Balance, control and manage the cash float by checking the amount of cash at the teller station and requesting the restocking of cash

Process and encash cheques presented by customers for deposit or payout after checking identification, account details and other prescribed controls

Reconcile own cash at the beginning and end of each day as well as when cash is restocked during the day

Provide advice to customers on the cash and other transaction processes to ensure the smooth flow of transactions

Report customer complaints on the Banks Customer Care process (CCP) to facilitate feedback to improve service to customers

Ensure accuracy and efficiency when engaging with the customer

Portray a professional image and ensure that personal appearance conforms

Maintain a neat and tidy workstation at times and verify that information is accurate

SALES CONSULTANT

FROM: 2015/01/02 TIL TODATE

●Product knowledge, motivate frontline staff to sale outbound calling, advice customers

• Determine customer needs through interaction with client

• Attempt to resolve customer enquiries at the first point of contact

• Update demographics such as address changes, name changes

• Update standing order instructions based on information supplied by customers

• Utilize the pin pad system at the counter to assist customers in pin related queries

• Adhere to banks policies and procedures when processing client requests

• Coordinate calling file according to the laid down policy and procedure

• Coordinate card stock according to laid down procedures and manage the cheque book library

• Educate customers on the Banks procedures, security requirements

• Explain the campaign details to customers in brief and direct them to the Sales Consultant for further action

• Identify sales leads and cross selling opportunities by talking to customers to understand their needs and requirements

• Verify the customers identity according to procedures prior to proceeding with inquiry or transaction

• Identify potential fraudulent transactions and report to management

• Adhere to legislation and regulatory requirements as applicable of CASA, FICA, National Credit Act (NCA)

• Identity documentation, refer issue to supervisor or line manager to take decision on whether to proceed with the customers request

• Reconcile physical stock including but not limit to ATM Card, cheque books, credit card in line with the Bank's operating proceed

Company : Stable theatre Art Centre

Position : Event supporter

Year : 06 February 2004 to 25 February 2006

Responsibilities :

●organise theatre plays, music events

●organize outreach programmes events for stable theatre

●ensure to meet the deadline for each event report

●support art workshops

●Promote stable theatre to the community

Company : Prince Mshiyeni Memorial Hospital

Position : Stores Officer (volunteer)

Year : 02 February 2007 to 20 February 2009

Responsibilities :

· Prepares, purchases and replenishes surgical sundries, Hardware, medical

Equipment, Workshop items, furniture, cleaning material and stationary.

· Receives, store and issue supplies to Hospital wards and clinics

· Maintain stock level and give out supplies from stock

· Maintain stock records’ using manual and computerized system

· Check supply invoices against purchased orders to ensure that correct items are delivered

· Prepare report on adjustments to inventories, spoilt or damaged stock and change in stock location

· Follow up on outstanding invoice and check voucher cards

· Perform regular stock taking

· Costing every month end for 19 clinics

· Taking invoice for payments

· Filling all documents (orders & tax invoice

Company : Standard bank

Position : Sales agent

Year : 04 April 2009 to 24 November 2010

Responsibilities :

· Opening of new mobile money accounts

· Record client details for future reference

· Promote mobile money account to the community

· 15 sales target a day

· Loans for small businesses

· Report sales number of sales done for the day

· Presentations in the working places

· Dealing with the quires of clients

COMPUTER KNOWLEDGE

●Ms. Word

●Ms. Excel

●Ms. Eccess

●Ms. PowerPoint

●Ms. Outlook

●Internet And Intranet

ACHIIEVEMENTS

Certificate of reliability at work from stable theatre

●Resiliency Award from Absa area Head

●Cheer for champion certificate excellent service

PERSONAL INTERESTS

Hobbies :Business, Music

REFERENCES

Name: Nhlanhla Ndlela

Position:Branch Manager

Company :Absa Bank Richards bay

Contact no. : (035-*******

Name : Miss. Zandile Ntuli

Position : Supervisor

Company : Prince Mshiyeni Memorial Hospital

Contact no. : (031-*******

Name : Miss. Sanele

Position : Supervisor

Company : stable theatre

Contact no. : 031-*******

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