WINSOME IVANA YU

096*-***-****

< admi1b@r.postjobfree.com>

** ***** ****** ****** ********** townhouse cor. Timog Ave. Q.C.

1103

OBJECTIVE

To join an organization wherein I can express my ideas and knowledge to prospects using my skills and expertise to produce a virtuous output.

SKILLS

Exceptionally good convincing power with excellent communication and interpersonal skills.

Strong ability to work under pressure and time constraints.

Great ability of presentation and camaraderie with colleagues.

Can speak, read, and write Tagalog, English, Fukien and Mandarin well.

Technically skilled on the following: Microsoft Word, Excel, PowerPoint, trouble-shooting software & hardware, website issues protocol.

EDUCATION

Tertiary: DE LA SALLE- COLLEGE OF ST. BENILDE, Vito Cruz, Taft Ave. Manila.

Bachelor of Science in Business Administration Major in Computer Application

attended 2007 – 2010.

Secondary: GRACE CHRISTIAN HIGH SCHOOL, Grace Village Sto. Domingo St. Q.C.

attended 1998 - 2007

WORK EXPERIENCES :

Sutherland Global [ Mandarin CS phone support ] for GoDaddy

Job Functions :

Take calls & chats from users who encounter problems on their account domains host server to connect to the webpage, SSL issues on certificate protection, e-mail cannot receive message, transaction error cannot proceed payment, verification of a .cn domains

Intertek Testing Services (Export Consultant cum Chinese Interpreter) June 2017 – November 2020

Job Functions :

Receive & Coordinate inspection request from the China suppliers to test goods before loading it to the container vessel for transport to Argentina’s largest supermarket chains.

Translate laboratory test reports from Chinese to English. This includes Manufacturer name, items being inspected, standards use, test parameters of materials, specifications if pass or fail, & test conclusion result.

Emerson Network Power Now Vertiv (Mandarin Content Development) September 2016 – March 2017 (project based contractor position only)

Job Functions:

Transition contents from products to services of Emerson Network Power to Vertiv site. Web development& CMS edit.

Trained the China team on the system database input & output of the CMS and EpiServer.

Translate some documents of services & news released.

Transcosmos Asia Philippine (CSA Mandarin & English) October 2014 – December 2015

Job Functions:

Answer calls & responds to e-mails regarding repair maintenance or exchange replacements of a Japanese premium luxury brand of bags, wallets, accessories & charms. Customer can come from CN, HK, TW, SG, MY, JP, Hawaii, & Australia.

*Brand development

*Conceptualize suggestions & ideas to better improve the quality of service.

*Strategized solutions

*Exceed customer's expectation

*Handle calls & e-mails in an exceptional manner

Industrial Information Resources (Chinese Research Analyst) March 2013 – September 2014. “Economic Research Company”

Job Functions:

1.Study & understand the process of transporting Petrochemicals & Liquified Natural Gas to its’ depot terminal.

2.Call to the Oil & Gas companies in China, Hong Kong, Macau, Taiwan, Singapore and ask about their planned or ongoing Projects.

3.Get every single informations & details regarding the project, as well as the project director, engineers, contractors (EPC).

4.Update & check for errors of the project duration of previous employees as well as one’s own projects.

5.Write the overall outcome of the project that I researched for & the data’s acquired.

Integrim BPO Solutions “Bodog” (Mandarin CSR) January 2012 - Feb 2013. “online casino gambling & sports betting company.”

Job Functions:

1.Responds to customers queries & problems regarding their bets and money.

2.Process customers emails applying for rebates deal promotions.

3.Check & verify, process deposits and withdrawals of customers account.

Contact this candidate