M A R I S H A D E A N S

470-***-****

admi0p@r.postjobfree.com

*** ********* ******,

Yorktown, Va 23693 United States

PROFESSIONAL SUMMARY

Personable Hostess offers 9 years of service industry experience. Combines superior customer service and communication skills with high-level memorization and organizational strengths to manage hostess stand. Resourceful problem-solver with proven conflict resolution skills and dedication to driving guest loyalty and satisfaction. Friendly greeting practiced at managing reservations and expertly handling seating arrangements for high-volume shifts. Liaises between guests, servers, and kitchen staff to support guest needs and assist personnel with task completion. Energetic team-player with 9 years of restaurant and hospitality experience. Reliable, diligent and always looking for ways to streamline processes and better serve customers. Consistently promote guest satisfaction at every step by anticipating needs and supporting the food preparation and service teams. Smooth and diplomatic communication style with good conflict resolution abilities. SKILLS

Payment Processing Customer service

Server support Menu memorization

Food inspections Seating coordination

Table setting arrangements Guest complaint resolution Guest engagement Answer telephone calls

Cleaning and sanitation Serve food

Operate cash register Train staff

Greet guests Organization

hire contractors to clean foreclosed

homes

take down the information of the

contractors for the hiring process

give contractors information on

payment process and dates

Maintain food safety

Prepare ingredients Portion out servings

EXPERIENCE

Hostess, Huey lueys, Dec 2019 - Mar 2020, sandy springs, ga Answered incoming calls and provided information regarding hours of operation, location, and menu items.

Supported servers by greeting tables after escorting to seats, providing water or taking beverage orders, and running food.

MD

Managed reservations received through telephone or online interfaces and coordinated seating for appropriate dates, times, and party counts. Met needs of guests by listening to special requests and accommodating them accordingly.

Addressed and resolved guest complaints, escalating to management when necessary.

Handled banquet room and patio reservations for private and special events. Cleaned and sanitized tables, menus, and dining areas in accordance with company and industry standards.

Greeted guests and bade farewell to departing guests, presented menus, and announced the name of the server.

Maid, maid pro, Jul 2019 - Dec 2019, marietta, ga Drive my own car to customers house -bring my own equipment to clean -use a checklist to clean sweep dust make sure everything is done -check the checklist to see exactly what rooms and what things can or can't be cleaned -very careful about cleaning and placing things back in the same spot

Responded appropriately to customer's special cleaning requests. Cleaned and maintained cleaning equipment in good operable condition. Selected the best tools and methods for all cleaning jobs, including deep cleaning, dusting, wood floor polishing, steam cleaning, vacuuming, mopping, carpet cleaning, window treatment, furniture cleaning, and upholstery cleaning. Ensured cleanliness and sanitation of bedrooms, bathrooms and common areas including scrubbing, mopping, vacuuming, polishing, dusting, windows and using germicides.

server/catering, The rotisserie shop, Jan 2018 - Dec 2019, kennesaw, ga Server catering -clean bus tables -run food -keep everything restocked to go and dine

-clean bathrooms -make banana puddings for desserts -cut brownies for desserts

-make tea -serve drinks and food -take caterings to nearby place set them up and serve food for weddings and events

Cleaned and reset tables quickly between each customer group. Restocked stations regularly to help team stay efficient and meet customers' needs. Handled food safely in line with certification requirements and health code standards to fully protect guests.

Put out tablecloths and place settings, arranged furniture, and set up buffets to prepare for events.

Replenished food and beverages throughout catered events. Broke down and cleaned equipment, surfaces, and service items after event completion.

Stayed upbeat and friendly toward guests and skillfully handled diverse requests. Greeted all guests with smile and friendly greeting. Fostered fun atmosphere and family-style work environment. Collected payments from customers.

Upheld high sanitation and safety standards while delivering and serving food. Engaged customers in friendly conversation to build connections and increase Feb 2012

satisfaction.

Transported food products, cleaned tables and counters, and stocked dining room supplies.

Reset tables between customers by removing used dishes, wiping down surfaces and refilling condiments.

Supported FOH and BOH teams by finishing dishes with garnishes, preparing desserts and collecting special beverages from bartenders.

Contract hirer, Solid foundations, May 2018 - Dec 2018, Atlanta, Ga Completed required paperwork by The end of the day. Maintained good working relationship with co-workers and management. Completed assigned tasks with little or no supervision. Kept work area organized and clutter-free.

Made sure to complete atleast 4 tasks before shift end. Managed daily tasks consistently and sought out opportunities to go beyond requirements and support business targets.

Followed established guidelines and procedures.

Maintained and updated files and records to support efficient contract hiring for foreclosed homes

Call people to get information to hire them to clean the foreclosed homes on file get information for hiring contractors for cleaning the foreclosed homes Server, Carrabas, Sep 2017 - Dec 2018, atlanta, ga Serve food and drinks -Make sure all the tables and areas are clean before we start shift and end -Cut bread for everyone to use and put on table as appetizers -serve full wine bottles open at table.

Server, Topgolf, Jan 2015 - Dec 2017, atlanta, ga Work two different pos systems -Show customers how to hold golf club and position themselves to aim right -serve drinks and food -keep customers always wanting to come back and ask for me personally -smile and greet clean as much food and drinks off table as i possibly can for the busser -floor checkout i was shift lead and responsible for making sure the whole floor was clean and ready for the next day and closing so i would check my fellow coworkers out so they were able to leave Skills

-multiple pos systems -cleaning and sanitizing -making sure the customers are always accommodated

Greeted all guests with smile and friendly greeting. Assisted guests with making menu choices.

Used POS system to accurately input orders and process payments. Greeted guests promptly, shared daily specials, and collected drink orders to offer superior service.

Trained new servers in restaurant procedures and customer service standards. Kept hostess team informed of table progression and availability. EDUCATION

Did not graduate, Buisness marketing

Oct 2011

Chattahooche technical college - Marietta, Ga

I was studying business marketing and i stayed and finished a year and a half i wasn't able to stay due to family complications

High School Diploma, Education

Wheeler high - Marietta, Ga

I graduated in 2010 a year early and i came back to walk in 2011 2.8 gpa REFERENCES

References Fery varist - Idk the name of admi0p@r.postjobfree.com /

+14046970272Ashle Lang - The rotisserie admi0p@r.postjobfree.com / (757) 303-5705Carrie Patterson - The wing admi0p@r.postjobfree.com / 678-***-****

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