Pʔʑʈʇʕʕʋʑʐʃʎ Sʗʏʏʃʔʛ

Sʍʋʎʎʕ

Wʑʔʍ Hʋʕʖʑʔʛ

Oʏʃʔ Eʎ-ʐʇʙʋʕʊʛ

New York, NY 11377

347-***-**** - admhx8@r.postjobfree.com

Self-motivated Manager bringing proven leadership, organizational and customer relations skills. Independently solved problems and kept teams on task to handle diverse business requirements.

Employee rewards and motivation

New hire training

Culturally sensitive service provider

Proficiency in hospitality systems

Satisfaction scoring systems

Detail-driven

Guest experiences

Brand Management

OPERA POS

EPITOME POS

HOTSOS POS

ONQ PMS

07/2018 to 09/2020 VIP Services Manager

The Plaza Hotel, Fairmont Hotels & Resorts – New York, NY Meet and greet all VIP guests as well as provide escort to their suites. Managed VIP Services coordinator.

Responsible for physical inspection of all VIP suites prior to arrival and during turn down.

Coordinated all VIP Amenities and preferences with Housekeeping, Room Service, Concierge, Front Office, Reservations and Sales. Reviewed guest preferences and prepared reports in order to communicate with all departments.

Managed and facilitated all floral deliveries going into VIP Guest rooms. Collaborated with outside departments to coordinate solutions and retain guest satisfaction.

Monitored guest services personnel for efficiency and accuracy of response to guest complaints.

Restructured lines of communication with housekeeping to make sure guests were satisfied with timeliness and quality of housekeeping services. 06/2017 to 06/2018 Guest Relations / Operations Manager The Dominick Hotel, Formally The Trump SOHO – New York, NY Responsible for scheduling, payroll & purchasing.

Managed a staff of 25 guest service employees including Concierge, Front desk, Eʆʗʅʃʖʋʑʐ

Guest services, Bellman and Doorman.

Created incentive programs to drive up guest satisfaction scores, ultimately leading to a AAA 5 star rating.

Created Standard Operating Procedures to ensure Hotel standards are met. Prepared for VIP arrivals / Departures.

09/2016 to 06/2017 Front Office Manager

The Plaza Athene – New York, NY

Prepared the weekly schedule, handled all guest concerns in a pleasant and professional manner.

Supervised a staff of 13 Guest service employee.

Ensured all employees were properly trained, knowledgeable in order to provide excellent guest service.

Created VIP reports for executive team to review.

01/2014 to 09/2016 Assistant Director of Front Office Denihan Hospitality Group LLC – New York, New York Ensured that we operate at The Forbes / Raleigh and Chateaux standards. Increased the effectiveness of the guest check-in /check-out process and the services of the front desk.

Responsible for scheduling, payroll & purchasing.

Effectively resolved all guest and employee issues regardless of what area of the operation the issue was concerning.

Implemented and created SOPs.

Assisted HR with disciplinary action of Union / non-union employees as needed. Maintained proper credit and accounting procedures, taking appropriate timely action as necessary.

Created a work environment that promoted teamwork, recognition, mutual respect and employee satisfaction.

11/2010 to 01/2012 Concierge/Front Desk

Eventi, A Kimpton Hotel – New York, NY

Registered new guests in a courteous professional manner, while familiarizing them with all hotel services and amenities.

Assisted Room sales to promote special offers to prospective hotel guests. Monitored room availability to support efficient utilization of hotel bookings and guest services.

Developed relationships with many restaurants and touring agencies across New York City to provide the best referrals to hotel guests in search of food and entertainment.

Lʃʐʉʗʃʉʇʕ

Associate of Arts

LaGuardia Community College of The CityUniversity of New York, Queens College of The CityUniversity of New York - Long Island City, Flushing, NY

Arabic

Professional Working

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