Auditor Front Desk, Game Design, and Computer Skills

ANDREW JOHNSON

*************@*****.*** 567-***-**** 3023 Bryan Rd. Lot 38, Kodak, TN 37764

Summary

Energetic former Business Owner trained to handle issues and remain level-headed. Offering over 5 years of expertise in the customer service industry. Enthusiastic personality with skills in organization and hospitality.

Skills

• Closing and contract negotiations • Employee development • Client experiences • Contract negotiations • KPI management • Labor relations • Marketing tactics • Strategic planning • Staff training and development • Team oversight • Sales leadership • Profit and loss analysis • Cost reduction

• Community outreach • Product branding • Project organization • Inventory control • Insulation systems • Customer relations • Territory and account oversight • Hiring and staffing • Talent development • Project estimating • Merchandising • Cash flow optimization

Experience

Pilot Travel Centers LLC Sevierville, TN Assistant Manager

• Produced monthly sales and performance reports, supporting operational planning and strategic decision making

07/2019 - 01/2020 • Cultivated customer loyalty by training team members in industry-leading service standards • Enforced company policies and procedures to strengthen operational standards across departments • Provided leadership and direction for employees, supervising activities to drive productivity and efficiency • Coached and mentored employees by delivering training, guidance and performance monitoring • Collaborated with store manager to develop strategies for achieving sales and profit goals • Delegated daily tasks to team members to optimize team productivity

Quality Inn & Suites Sevierville, TN Night Auditor 04/2018 - 07/2019

• Assessed data and information to check entries, calculations and billing codes for accuracy • Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews • Completed all nightly updates to hotel rates and individual room charges • Coordinated with guest services and concierge team to meet guest needs • Audited and balanced cash and credit transactions daily and reset register for next day's operations • Balanced accounts and conducted nightly audits to keep bookkeeping current • Maintained cleanliness of bathrooms, lobby and front desk • Maintained current understanding of state and federal accounting procedures to prevent any legal or compliance issues • Directed and trained new staff on procedures, service standards and productivity strategies and provided assistance and mentoring • Maintained well-stocked and presentable complementary food and beverage station • Informed travelers of hotel security features and offered details regarding fire and emergency procedures

Pilot Travel Centers LLC Sevierville, TN Assistant Manager

• Produced monthly sales and performance reports, supporting operational planning and strategic decision making

09/2017 - 04/2018 • Cultivated customer loyalty by training team members in industry-leading service standards • Enforced company policies and procedures to strengthen operational standards across departments • Provided leadership and direction for employees, supervising activities to drive productivity and efficiency • Coached and mentored employees by delivering training, guidance and performance monitoring • Collaborated with store manager to develop strategies for achieving sales and profit goals • Delegated daily tasks to team members to optimize team productivity

ABC Construction And Automotive Lebanon, PA Owner 08/2011 - 10/2015

• Oversaw all aspects of project execution, including progress of each phase, quality of workmanship and team performance to drive on-time completion of deliverables • Established, enforced and updated policies keeping business agile and responsive to changing market conditions • Set and administered annual operating budget, consistently maintaining controls and preventing overages • Directed hiring and training of new department managers to drive organizational improvements • Monitored market conditions to set accurate pricing structures and take advantage of emerging trends • Updated financial accounts with current revenue and expense data and quickly resolved discrepancies to maintain compliance • Established departmental performance goals, set timeline targets for sales team and trained new employees • Hired and mentored core start-up team, working to outline initial company policies and procedures • Quickly determined clients' immediate and future financial requirements to recommend insurance products meeting individual needs • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications

Education and Training

Full Sail University Winter Park, FL

Game Design in Game And Interactive Media Design

Graduated in 04/2020

Lebanon High School Lebanon, PA

High School Diploma

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