Curriculum Vitae of Delphine van Reels

Personal Information

ID Number: 831**********

Email Address: admht4@r.postjobfree.com

Mobile Number: 083-***-****

Residential Address: 18 Glascow Road Evander Mpumalanga 2280

Languages: English, Afrikaans

Driver’s Licences: Code 8 (B)

Nationality: South African (Coloured)

Personal Profile

CAREER OBJECTIVE:

My career objectives are to be part of an ambitious and growth orientated organization, where I will be able to learn and grow and to have a positive contribution towards the growth and success of the organization.

·13 Years extensive experience in the banking sector (Vehicle Asset Finance industry), I have built the ability to provide excellent customer service in a professional and approachable manner.

·I possess extensive experience in customer service, client expectations, customer liaising & customer service

·My background in the banking sector gives me an advantage in terms of the codes of banking practice and financial regulations.

·Furthermore, I have solid experience in liaising with regional managers, sales consultants and sales managers.

·I am fully bilingual, experienced in administrational functions, staff supervision and staff management.

·Communication skills, problem solving skills, decision-making ability, commercial awareness, ability to motivate others, teamworking skills.

·I can function well as an individual or as part of a team and thrive under pressure

Skills

Strong leadership skills, bilingual, confident communicator, decision maker & interpersonal skills

Customer service and Transaction Processing

Complaint handling & problem solving

Developing & maintaining customer relationships & solving problems.

Excellent attention to detail and time handling

Administrative procedures and systems

Relevant regulatory knowledge

Relevant software and systems knowledge

Business writing skills and banking knowledge

Banking procedures & business principles

Cluster Specific Operational Knowledge

Business terms and definitions

Governance, Risk and Controls

Technically competent with extensive experience on SAP, SYBRIN, IMSP, FBSS-ODP & CRM R3 systems and database

Computer Proficiency

·Microsoft Office: 12 years

·SAP: 6 years

·SYBRIN: 5 years

·CRM R3: 10 years

·IMSP: 10 years

·FBSS & ODP: 2 years

Work Experience

Company: ABSA Fica Centre

Position: Final Tier Consultant

Duration: July 2016 November 2017

OUTLINE:

Branch/Depo based, office bound role, providing range of banking and advisory service and over the telephone. This position entails the verification and auditing of personal FICA documents (i.e. ID, Proof of address, bank account statements) received from different financial institutions

Job Duties & Responsibilities:

These include the receiving and validation of documents relating to the following accounts

Savings (Transactional Account)

Cheque accounts

Student Bank accounts

Minor Bank accounts

Estate Late accounts

Club accounts

Company: ABSA Vehicle & Asset Finance

Position: Production officer and 2IC to team leader

Duration: December 2006 – July 2016

Job Duties & Responsibilities:

(Pay-out clerk, validations clerk and contracts clerk)

Checking and processing new pay-out requests and processing pay-out pending’s

Attend to customer telephonic requests in a professional manner and ensure clients telephonic requests are adhered to

Reviewing all supporting documents received from the dealers for accuracy, completeness and compliance before pay-out

Follow up on pay-out pending with dealers or sales

Ensure that clear and correct FICA documents are received before pay-out

Assist and liaise with dealers on incomplete and incorrect pay-out requests

Escalate relevant queries to team leader or manager for sign off where applicable.

Capturing of client information on SAP and SYBRIN, processing of information

Balancing of invoices from vehicle dealerships

Liaising with different vehicle dealerships salespeople

Auditing files, with personal information such as ID, proof of address and bank statements for finance approval from Absa bank

Checking on progress of approval from Credit Managers and giving feedback to Sales Consultants

Checking validity of ID and proof of address as well as bank statements and payslips sent in by clients

Paying dealers on SAP CRM R3

Managing the work process from SAP inbox on to pay out on SAP CRM system

Attending meetings on my team leader’s behalf when not available

Manage staff of 13 to 15 employees at any given time

Indexing and work allocation on SAP and SYBRIN systems

Liaising with sales department i.e. Business development officers, sales consultants, as well as Area sales managers.

Escalate all unresolved queries to Line supervisor by logging the case on the system

Adhere to the daily schedule to ensure that targets are met by following the work plan.

Follow Absa processes and Barclays/Absa values

Identify and recommend opportunities to enhance processes, systems and policies and support implementation of new processes, policies and systems

Keep up to date with risk standards by reading and understanding

Understand and embrace the ABSA vision and demonstrate the values through interaction with team and stakeholders.

Understand the nature of the client's query by reiterating the key points raised by the client.

Give continuous feedback to management and the back office and ensure that stakeholders are also updated through communication of information required by the different stakeholders.

Stay updated with amended policies and procedures

Education

Qualification: Matric

Institution: Allanridge Secondary School (Rabie Ridge, Midrand)

Year: December 2002

Reference:

Name & Surname: Nadine Frey

Position: Ford Credit Manager

Company: AVAF

Contact Details: 083-***-****/ 086*-***-***

Name & Surname: Jozelyn Koen

Position: Team Leader

Company: AVAF

Contact Details: 084-***-****/ 086*-***-***

Contact this candidate