Graphic Public Relations

Location:

Ontario, OR

Posted:

May 17, 2021

Contact this candidate

Resume:

MICHAEL S K IMMYHORN

M E D I A P R O D U C T I O N A D V E R T I S I N G S A L E S

P R O F I L E

My name is Michael Skimmyhorn, and I am seeking a position that will allow me to utilize my skillset in media, advertising, and communication to make actionable change within an organization that aligns with my core values. I am a Mass Communication specialist with a degree from Idaho State University in Advertising and Public Relations with areas of studies that include graphic design, photography, journalism, and media campaigns. I pride myself on my discipline and ability to be nimble in any situation. I am adaptable and thrive in environments that require me to think on my feet. As a Veteran of the United States Army and alumni of the New Mexico Military Institute I use the concept of honor as a driving force in my life. Honor to me means, "doing the right thing, even when no one is looking." I believe my experience, education, and strong moral compass have prepared me to provide significant value to any organization that I am a part of. W O R K E X P E R I E N C E

Customer Success Specialist

Wells Fargo / February 2021 – Current

- I am in a customer facing role with Wells Fargo that allows me to help support, educate, and delight customers daily. I am tasked with assessing customer needs and offering a variety of products and services that exceed customer expectations as it relates to their specific needs. Troubleshooting and problem-solving complex customer problems as it relates to banking and financial products, working in a cross-functional environment that regularly communicates and collaborates with other departments. Loyalty & Retention Agent

ATT/DirecTV / Jul 2019 – February 2021

- In this role I was frequently tasked with engaging with customers who had a negative experience. My role was centered around de-escalation and providing a high level of service to exceed customer expectations and retain their business.

- During my time at ATT and DirecTV I was regularly recognized for my performance as a strong team member who regularly exceeded goals and benchmarks.

o Recipient of the ‘Platinum Saves Award’ 6 consecutive months. o Exceeded ‘Voice of Customer’ service goals each month. o Achieved promotion to Unified Support team

Salesperson

All American Sports / Jan 2019 – Jul 2019

- In a sales capacity for All American Sports, I handled a significant volume of inbound and outbound sales opportunities, regularly processing more than 100 calls per day and selling advertising to client’s across the country. I consistently exceeded sales quotas, finding creative opportunities to leverage advertising inventory to accomplish client’s unique business objectives. 208-***-****

**********@********.***

Kuna, Idaho

BA, Mass Communication

(Advertising & PR)

Idaho State University

2003 - 2008

• Media Sales

• Media Production

• Media Campaign Strategy

• Graphic Design

• Video Editing & Production

• News Writing & Journalism

• Sports Marketing

• Photography

• Customer Service

• Customer Retention

• Research

• Public Relations

• Advertising

• Behavioral Health

• Case Management

• Psychosocial Rehabilitation

E D U C A T I O N

E X P E R T I S E

MICHAEL SKIMMYHORN

M E D I A P R O D U C T I O N A D V E R T I S I N G S A L E S A D D I T I O N A L W O R K E X P E R I E N C E

CBRS Case Manager

Access Behavioral Health Services / Oct 2017 – Jan 2019

- Case Manager tasked with administering behavioral health to children and young adults. During my time with CBRS I maintained a full case load consisting of 7 children and 7 adults.

- Primary responsibilities included care and education as it relates to life and coping skills to at risk and underprivileged populations. Oftentimes situations required a significant amount of care and empathy to de-escalate and administer care within high risk and hostile environments. Completed extensive training and education as it relates to service, care, and empathy within the areas of behavioral health and suicide prevention. Behavioral Interventionist

Kuna Middle School / Jul 2015 – Jan 2016

- Interventionist in an educational environment tasked with teaching and mentoring middle school aged children with a variety of behavioral and cognitive disabilities.

Media Marketing Specialist

Impact Radio Group / Mar 2014 – Dec 2015

- Specialist charged with media sales and production of advertising assets

(radio, digital) to local and national clients.

Psychosocial Rehabilitation Worker

Community Outreach Counseling / Mar 2011 – Aug 2013

- As a Rehabilitation Worker my primary responsibilities centered around helping individuals with a variety of behavioral and cognitive disabilities gain independence through strategic education surrounding life and social skills. Video & Production Specialist

KISS FM 103.5 / Jul 2010 – Jul 2011

- Producer of National Programs for local radio in the Boise market area.

- Video production for client digital advertising across a number of different industries.

News Producer

KTVB News Group / Jan 2008 – Jan 2009

- Production work that involved writing, editing, talent coordination, and collaboration for Idaho’s top news program.

News Producer

KPVI-DTV / Jan 2007 – Feb 2008

- Evening news producer tasked with writing, editing, and building relevant local and national content.

Gary Perault

Instructional Design

Wells Fargo