Salesforce Administrator

Certifications

Work History

Contact

Skills

Sachin Deora

Salesforce Administrator with over 2.2 years of experience in Financial, Information Technology and Telecommunication. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Salesforce Administration, Clouds and training in user experience. Motivated to learn, grow and excel in an organization. 2020-11 Salesforce Admin

Salesforce Administrator

Altran, Gurgaon, Haryana

Head Salesforce Admin and System Analyst for 300

users

Managing Users of Frog Design Inc. & Aricent

(Altran) Tech single handed and assisting them in

Opportunity booking, creating reports for them,

managing and creating roles, profiles,Data

Management, Field Creation.

Created a custom SFDC help desk ticketing system

for internal teams, including sales and Marketing. Generating the company order report every week

and sharing with finance team.

Managing leads and assigning it to different users. Created and managed all custom fields,

validations, workflows, triggers, objects and

relationships, permissions, dashboards and

reporting, sales processes, campaigns, record

types, and applications.

Work on Microsoft SQL server Management Studio

to execute SQL query.

Build the role's hierarchy by adding the roles as per 2018-11 -

Current

Address

Gurgaon, Haryana,

122001

Phone

995-***-****

E-mail

admhq8@r.postjobfree.com

m

Salesforce Administration

Stake Holder

Management

Client Handling

Team Management

Data Management and

SOQL

Salesforce Lighting

DevOps

Reports and Dashboards

Education

the organization

Support Agent

Aegis Ltd, Noida, Noida, Uttar Pradesh

Interact with client for inbound transactions.

Inquiry/request or complaint and provide a

complete and correct solution Coordinate with

necessary Vodafone Salesforce

application/system support for the necessary level 2 assistance and back office team for closing of

the complaint.

Responsible for all contact with clients with the

customer across all S&M campaigns/up

selling/relationship management calls and also

handle the payment/credit related interactions for the mapped customer base.

2018-06 -

2018-11

Bachelor of Technology: Computer

Engineering

Uttar Pradesh Technical University - Uttar Pradesh 2010-05 -

2014-06

Business Process

Automation

Apex

Contact this candidate