RICHARD “RICK” RYAN, JR.

**** ******* ****

Florence, SC 29501

Phone: 205-***-**** Email admhpz@r.postjobfree.com

SUMMARY OF EXPERTISE:

Proactive professional with a solid track record of top-notch performance in fast-paced roles. Dedicated to the management of programs, with focus on multi-faceted programs from conception to completion. Customer-focused, service-minded approach to building customer satisfaction and loyalty. Excellent manager with astute planning and time-critical execution abilities. Highly reliable and resourceful individual with a positive attitude.

PROFESSIONAL EXPERIENCE:

Financial Counselor Manager – Genesis Health Care, Inc.

Darlington, SC May 2020 – Present

Primarily responsible for implementing and managing the Sliding Fee Program in 5 locations in South Carolina, including Darlington, Florence, Lamar, Olanta, and Walterboro. The Sliding Fee Program is a discounted program offered to families without insurance which helps with costs, enabling them to afford medical care.

Reviews household income and assets to place each household in its approved discounted grade.

Reviews patient accounts submitted by financial counselors from all South Carolina locations and makes final approval decisions for the accounts.

Prepares Financial Reports and oversees new patient households for all South Carolina locations.

Creates Excel spreadsheets for tracking of Slide Scale Program, monitoring household income and patient outcomes.

Solves patients’ insurance problems, provides financial counseling on income reporting, and resolves patients’ service-related issues.

Performs monthly audits on all South Carolina locations to ensure that all Genesis Health Care requirements are met.

Provides coaching and training sessions for employees.

Deeply committed to helping provide health care to all patients, regardless of their ability to pay. Communicates with patients to assist them with determining their ability to pay, whether it is by private insurance, Medicaid and Medicare, or the Sliding Fee Program.

Account Executive – Pinnacle Network Solutions

Florence, SC December 2017 – May 2020

Serves as account executive for I.T. firm focused on making business applications easy for clients to manage and maintain.

Clients include healthcare, K-12 school districts, higher education, Professional SMB, and large enterprises.

Dedicated to delivering turnkey classroom solutions by providing classroom design that includes everything from devices, furnishings, and power options that make 1:1 rollouts successful.

Focuses on creating a collaborative environment conducive to providing teachers and students or businesses and clients with learning spaces outside the norm.

Proficient in the latest HP and HPE Solutions.

Professional & Executive Banker/Assistant Vice President – NBSC, a division of Synovus

Florence, SC October 2013 – December 2017

Dedicated, hardworking individual with the intercommunications skills to work at all levels of the organization. Valued client service orientation and experience.

Develops and manages relationships with businesses that have annual revenue from $250,000 to $5,000,000 (ability to go up to $10,000,000) based on complexity of customers' needs.

Contributes to profitability and growth of bank by growing deposits, providing loans and other financial services through either direct or cross-selling efforts.

Serves as business banking expert for the Florence district.

Skilled analyzer of corporate financial records and statements to identify potential investment opportunities and isolate potential problems.

Develops a Center of Influence network by engaging in business networking and community activities.

Obtained over $3,000,000 in loans and $2,000,000 in deposits in 2017.

Ranked 2nd in Region in Sales in 2016.

Top Regional Referrals for both Mortgage and SBA Loans in 2016.

Synovus Credit Scholarship Program Class of 2016.

277% Deposit Production, 187% Deposit Growth, 92% Loan Production, 97% Loan Growth for 2016.

Assistant Vice President/Business Development Officer – First Bank

Florence, SC Oct. 2012 to Oct. 2013

Strong sales focus on potential business customers in assigned district area with the main objective to attract, retain, and maximize new high value relationships.

Responsible for retaining, growing, and maximizing the cross-sell efforts to the customer, as well as new production on any referred relationships.

Delivers an exceptional customer service experience while filling the role as a trusted financial advisor taking the opportunity to fulfill all of their banking needs.

Manage portfolio of business customers.

Loan Coordinator, Consumer/Small Business Department – BBVA Compass Bank

Birmingham, AL Nov. 2011 to Oct 2012

Responsible for providing loan processing and administrative/clerical duties for loan applications.

Effectively communicate the bank’s mortgage products and services, as well as assess borrowers’ needs.

Ensuring that the bank’s systems are populated with the required application data and that loan processing statuses are accurately maintained.

Coordinate the ordering of appraisals, title, flood and all other documentation, verification or certification required to appropriately make decisions on loans.

Title of Senior Financial Advisor from 2007 to November 2011, then promoted to Loan Coordinator in Consumer/Small Business Department

Senior Financial Advisor – BBVA Compass Bank

Birmingham, AL 2007 to Nov. 2011

Promoted to the Crestline Branch, presenting and selling a variety of banking services to clients and prospects.

Life/Health Licensed

Top Mortgage Lender NMLS Licensed

Pinnacle Club (top 5% in overall sales), 2011

Ranked first in sales in the region

“BBVA Business Banking” Champion, 2009, 2010, 2011

Consistently rated “Exceeds Performance Expectations” on employee reviews

BBVA Basketball Team Captain 2009, 2011

Financial Specialist – Wachovia Bank

Birmingham, AL 2004 to 2007

Handled all types of loans, including real estate, as well as secured and unsecured loans.

Provided assistance to customers with opening CDs, personal accounts, business accounts, and wire transfers.

Three Shared Success Awards

Customer Service Score in Green Zone, 2005 & 2006

Ranked #1 for entire Region in Deposits, March 2006

Ranked #3 for 2006 Year-to-Date deposits

EDUCATION:

SYNNEX Sales Class 2018

McDonald’s Franchise Owner/Operator School; Chicago, IL 2003

University of Alabama; Tuscaloosa, AL Bachelor of Arts Degree: 1998

COMMUNITY INVOLVEMENT:

Habitat for Humanity – Board Member 2016 – Present

Kiwanis Club – Board Member 2015 – Present

Kiwanian of the Year 2015

Fundraising Committee 2015 – 2016

Attendance/House Committee 2014 – 2015

Vice Chairman Sponsored Clubs 2013 – 2014

Lighthouse Ministries – Board Member October 2014 – 2017

Leadership of Florence Alumni Association June 2014 – Present

Florence Building Bridges Program – Graduate February 2014 – April 2014

Leadership of Florence Program – Graduate August 2013 – June 2014

First Presbyterian Church – Usher June 2013 – Present

SKILLS:

Microsoft Word

Microsoft Excel

LaserPro

Salesforce

Genesis

Athena Net

Chart Scout

REFERENCES:

Mr. Brent Tiller

Owner

Pinnacle Network Solutions

823 West Evans Street

Florence, SC 29501

Phone: 843-***-****

Mr. Keith Buckhouse

Senior Vice President

Synovus Bank

600 W. Palmetto Street

Florence, SC 29501

Phone: 843-***-****

Dr. Michael Morgan

Managing Partner

Palmetto Oral & Maxillofacial

302 W Pine Street

Florence, SC 29501

Phone: 843-***-****

Mr. Walker H. Willcox

CEO

Willcox, Buyck & Williams, P.A.

P.O. Box 1909

Florence, SC 29503

Phone: 843-***-****

Mr. McCall Swink

Operations Director

McCall Farms Company

6615 S Irby Street

Effingham, SC 29541

Phone: 843-***-****

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