Vice President Account Executive
Resume:
RICHARD “RICK” RYAN, JR.
Florence, SC 29501
Phone: 205-***-**** Email ******************@*****.***
SUMMARY OF EXPERTISE:
Proactive professional with a solid track record of top-notch performance in fast-paced roles. Dedicated to the management of programs, with focus on multi-faceted programs from conception to completion. Customer-focused, service-minded approach to building customer satisfaction and loyalty. Excellent manager with astute planning and time-critical execution abilities. Highly reliable and resourceful individual with a positive attitude.
PROFESSIONAL EXPERIENCE:
Financial Counselor Manager – Genesis Health Care, Inc.
Darlington, SC May 2020 – Present
Primarily responsible for implementing and managing the Sliding Fee Program in 5 locations in South Carolina, including Darlington, Florence, Lamar, Olanta, and Walterboro. The Sliding Fee Program is a discounted program offered to families without insurance which helps with costs, enabling them to afford medical care.
Reviews household income and assets to place each household in its approved discounted grade.
Reviews patient accounts submitted by financial counselors from all South Carolina locations and makes final approval decisions for the accounts.
Prepares Financial Reports and oversees new patient households for all South Carolina locations.
Creates Excel spreadsheets for tracking of Slide Scale Program, monitoring household income and patient outcomes.
Solves patients’ insurance problems, provides financial counseling on income reporting, and resolves patients’ service-related issues.
Performs monthly audits on all South Carolina locations to ensure that all Genesis Health Care requirements are met.
Provides coaching and training sessions for employees.
Deeply committed to helping provide health care to all patients, regardless of their ability to pay. Communicates with patients to assist them with determining their ability to pay, whether it is by private insurance, Medicaid and Medicare, or the Sliding Fee Program.
Account Executive – Pinnacle Network Solutions
Florence, SC December 2017 – May 2020
Serves as account executive for I.T. firm focused on making business applications easy for clients to manage and maintain.
Clients include healthcare, K-12 school districts, higher education, Professional SMB, and large enterprises.
Dedicated to delivering turnkey classroom solutions by providing classroom design that includes everything from devices, furnishings, and power options that make 1:1 rollouts successful.
Focuses on creating a collaborative environment conducive to providing teachers and students or businesses and clients with learning spaces outside the norm.
Proficient in the latest HP and HPE Solutions.
Professional & Executive Banker/Assistant Vice President – NBSC, a division of Synovus
Florence, SC October 2013 – December 2017
Dedicated, hardworking individual with the intercommunications skills to work at all levels of the organization. Valued client service orientation and experience.
Develops and manages relationships with businesses that have annual revenue from $250,000 to $5,000,000 (ability to go up to $10,000,000) based on complexity of customers' needs.
Contributes to profitability and growth of bank by growing deposits, providing loans and other financial services through either direct or cross-selling efforts.
Serves as business banking expert for the Florence district.
Skilled analyzer of corporate financial records and statements to identify potential investment opportunities and isolate potential problems.
Develops a Center of Influence network by engaging in business networking and community activities.
Obtained over $3,000,000 in loans and $2,000,000 in deposits in 2017.
Ranked 2nd in Region in Sales in 2016.
Top Regional Referrals for both Mortgage and SBA Loans in 2016.
Synovus Credit Scholarship Program Class of 2016.
277% Deposit Production, 187% Deposit Growth, 92% Loan Production, 97% Loan Growth for 2016.
Assistant Vice President/Business Development Officer – First Bank
Florence, SC Oct. 2012 to Oct. 2013
Strong sales focus on potential business customers in assigned district area with the main objective to attract, retain, and maximize new high value relationships.
Responsible for retaining, growing, and maximizing the cross-sell efforts to the customer, as well as new production on any referred relationships.
Delivers an exceptional customer service experience while filling the role as a trusted financial advisor taking the opportunity to fulfill all of their banking needs.
Manage portfolio of business customers.
Loan Coordinator, Consumer/Small Business Department – BBVA Compass Bank
Birmingham, AL Nov. 2011 to Oct 2012
Responsible for providing loan processing and administrative/clerical duties for loan applications.
Effectively communicate the bank’s mortgage products and services, as well as assess borrowers’ needs.
Ensuring that the bank’s systems are populated with the required application data and that loan processing statuses are accurately maintained.
Coordinate the ordering of appraisals, title, flood and all other documentation, verification or certification required to appropriately make decisions on loans.
Title of Senior Financial Advisor from 2007 to November 2011, then promoted to Loan Coordinator in Consumer/Small Business Department
Senior Financial Advisor – BBVA Compass Bank
Birmingham, AL 2007 to Nov. 2011
Promoted to the Crestline Branch, presenting and selling a variety of banking services to clients and prospects.
Life/Health Licensed
Top Mortgage Lender NMLS Licensed
Pinnacle Club (top 5% in overall sales), 2011
Ranked first in sales in the region
“BBVA Business Banking” Champion, 2009, 2010, 2011
Consistently rated “Exceeds Performance Expectations” on employee reviews
BBVA Basketball Team Captain 2009, 2011
Financial Specialist – Wachovia Bank
Birmingham, AL 2004 to 2007
Handled all types of loans, including real estate, as well as secured and unsecured loans.
Provided assistance to customers with opening CDs, personal accounts, business accounts, and wire transfers.
Three Shared Success Awards
Customer Service Score in Green Zone, 2005 & 2006
Ranked #1 for entire Region in Deposits, March 2006
Ranked #3 for 2006 Year-to-Date deposits
EDUCATION:
SYNNEX Sales Class 2018
McDonald’s Franchise Owner/Operator School; Chicago, IL 2003
University of Alabama; Tuscaloosa, AL Bachelor of Arts Degree: 1998
COMMUNITY INVOLVEMENT:
Habitat for Humanity – Board Member 2016 – Present
Kiwanis Club – Board Member 2015 – Present
Kiwanian of the Year 2015
Fundraising Committee 2015 – 2016
Attendance/House Committee 2014 – 2015
Vice Chairman Sponsored Clubs 2013 – 2014
Lighthouse Ministries – Board Member October 2014 – 2017
Leadership of Florence Alumni Association June 2014 – Present
Florence Building Bridges Program – Graduate February 2014 – April 2014
Leadership of Florence Program – Graduate August 2013 – June 2014
First Presbyterian Church – Usher June 2013 – Present
SKILLS:
Microsoft Word
Microsoft Excel
LaserPro
Salesforce
Genesis
Athena Net
Chart Scout
REFERENCES:
Mr. Brent Tiller
Owner
Pinnacle Network Solutions
823 West Evans Street
Florence, SC 29501
Phone: 843-***-****
Mr. Keith Buckhouse
Senior Vice President
Synovus Bank
600 W. Palmetto Street
Florence, SC 29501
Phone: 843-***-****
Dr. Michael Morgan
Managing Partner
Palmetto Oral & Maxillofacial
302 W Pine Street
Florence, SC 29501
Phone: 843-***-****
Mr. Walker H. Willcox
CEO
Willcox, Buyck & Williams, P.A.
P.O. Box 1909
Florence, SC 29503
Phone: 843-***-****
Mr. McCall Swink
Operations Director
McCall Farms Company
6615 S Irby Street
Effingham, SC 29541
Phone: 843-***-****
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