ADORA O. CHAVEZ

091*-******* • admhkk@r.postjobfree.com • Tanauan City, Batangas 4232

Responsible Administrative Coordinator managing smooth flow of company operations with adaptive approach to office supervision. Collaborates with team leaders to identify working requirements. Assists directly with special projects, company presentations and important events.

Summary

Skills • Budget preparation

• Email management

• Customer Service

• Data Migration

• ISO 14001 auditor

• ISO 9001 auditor

• Social Management

• Ms Office

• Office inventory management

• Scheduling and calendar management

• Computer skills

• Organizational skills

07/2017 - 03/2021

CS Admin Coordinator, Service Operations Department, Sta. Rosa Laguna 04/2013 - 06/2017

Business Analysis Staff, Dealer Operations Department Experience

• In-charge of Customer Division Budget preparation and analysis.

• Conducts Internal Audit within the HCPI organization.

• In-charge of Green Dealer assessment and conduct audit to all Certified Green Dealers.

• Coordination with dealers regarding their Parts Operation Report.

• Send-out official communication to dealers (e.g.

• Memo, bulletins, news, etc.).

Controls and monitors issuance of Delivery Receipt, Sales Invoice of Customer Service Division.

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• Monitors and prepares payment for Genpos payment to HM/ASH for books and subscription. Prepares, monitors preparation of Service events such as but not limited to HEAT, NCSSC, GDP and other special events that adheres to approved themes of management.

•

• Conducts Green Dealer audit to dealers and monitors progress of Green Dealer Program.

• Collects and controls of overall CSD budget.

• Controls and management of the CSD shared folder (budget, PDCA, communications, etc.

• Regularly monitors CSD budget, prepares analysis and reports and summary of expenses.

• Controls centralize filing of CSD documents.

• Monitors and update ISO manual of Service.

Handles a the overall ISO of Customer Service Division including but not limited to updating of policies, preparation for internal and external audit.

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• Updates compliance to ISO and responds to external and internal audit findings.

• Prepares and control of monthly office supplies of Service.

• Propose improvement for admin processes and operation.

• Coordination with dealers regarding their Parts Operation Report.

• Monitors Parts Department budget usage.

• Consolidation of Dealer of the Year for Customer Service category before submission to Sales 04/2009 - 03/2013

Parts Operation Staff, Parts Department

06/2008 - 03/2009

Parts & Service Planning Staff, Parts Department

09/2003 - 06/2008

Operation Control Staff, Parts Department

Division.

• Consolidation and Tabulation of 101 Challenge Results for dealers.

• In charge of documents monitoring from warehouse for Div.Head & President signature.

• Assist in budget preparation for Business Development Group.

• Analyze budget variance report received from accounting and make necessary adjustments.

• Participates in semi-annual and annual parts physical inventory taking.

• Acts as principal contact for dealer related to report submission.

• Monitors, checks, updates and evaluate dealer submitted reports. Conducts monthly evaluation, visits to dealer and GENBA activity in coordination with FSO and Data Migration Group.

•

• Conduct Green Dealer Audit to check compliance of the dealers related to Environment.

• Receives order from dealers thru DTS and process Parts Sales Invoice aȅer release.

• Monitors Parts Department budget usage.

• Prepares Request for Payment of applicable incurred official expenses. In charge of documents monitoring from warehouse for Div.Head & President signature and maintaining records for documents turned over to other units.

•

• Analyze budget variance report received from accounting and make necessary adjustments.

• Participates in semi-annual and annual parts physical inventory taking.

• Acts as principal contact (window person among provincial dealers (HCDI/HCGS).

• Monitors, checks, updates and evaluate Daily Back order monitoring, waiting for Parts.

• Conducts monthly evaluation, visits to dealer and GENBA activity in coordination with FSO. Evaluates and process parts claims of dealers related to Parts sales and coordinate with other group if necessary to process parts claim.

•

Monitor and computation of SRP for spareparts & accessories based on set dealer margin and gross profit rate.

•

• Encode/upload of approved SRP in hipack system.

• Compute SRP for Part Numbers in hipack with no price yet. Coordinate with HCPI Sales & Service regarding reports, data & activities relevant to Parts Operations.

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Assist in evaluation and recommend improvement in existing procedures for Parts Operation to facilitate system efficiency and better internal control.

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Prepare/consolidate Monthly reports: ( POR-including format for GM's meeting, DMP ( by network).

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• Prepare of materials /office requisitions through IIS.

• Prepare of purchase requisition needed by Parts Department.

• Prepare MRIS/DR of Honda Goods and Internal orders requests.

• Development and negotiate with suppliers of new Honda collection items. Monitor and computation of SRP for spareparts & accessories based on set dealer margin and gross profit rate.

•

• Encode/upload of approved SRP in hipack system.

• Compute SRP for Part Numbers in hipack with no price yet.

• Monitor,evaluate and report to all groups, sales performance of each dealer.

• Generation of daily sales data from hipack system and preparation of report. 08/1998 - 08/2003

Parts Sales Coordinator, Parts Department

08/1996 - 08/1998

Procurement Staff – Parts Purchasing, Honda Cars Phils., Inc Coordinate with HCPI Sales & Service regarding reports, data & activities relevant to Parts Operations and assist in evaluation and recommend improvement in existing procedures for Parts Operation to facilitate system efficiency and better internal control.

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Consolidate picking listing needed for printing dealers's sales invoices for MM and provincial dealers.

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Prepare/consolidate Monthly reports: ( POR-including format for GM's meeting, DMP ( by network).

•

• Consolidation of UIO/Service intake data needed for dealer monthly performance report.

• Prepare of materials /office requisitions through IIS.

• Prepare of purchase requisition needed by Parts Department.

• Prepare MRIS/DR of Honda Goods and Internal orders requests.

• Receiving of Dealer's ordering in Dealer communication system.

• Development and negotiate with suppliers of new Honda collection items.

• Perform other duties that may be assigned by her superior.

• Formulate report system to evaluate Dealers performance.

• Monitor & evaluate daily sales of Dealer to assess sales performance.

• Prepare statistical data( e.g.

• Parts Operation Report, Unit Sales and SI ) to monitor and analyze sales trends.

• Prepare internal and external report of Parts dept.

• Monthly and annually.

Assist Dealer coordinator in conceptualizing, implementing, controlling and evaluating sales promotion.

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Coordinate w/ HCPI Sales and Sevice regarding reports, data & activities relevant to Parts Operation.

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Prepare and analyze Dealer Parts Performance Evaluation Results ( (Incentive Program) monthly and annually.

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• Formulate, coordinate, revise procedures, documents & activities of ISO 14001 and ISO 9001. Handling confidential matters such as price/cost list, Purchase orders, information from suppliers and other pertinent documents.

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• Handling suppliers ( TENSOREX, FIAMM ) for sub-materials needed in the production line.

• Preparation of Purchase Order.

• Preparation of Delivery Schedule to HCPI suppliers.

• Coordination w/ suppliers regarding activities such as Honda Cars Supplier Association.

• Budget preparation of section/department.

04/1996

Business Education, Combination of Teaching And Office Management Polytechnic University Of The Philippines, Sto Tomas Batangas 04/1991

High School Diploma

Tanauan Institute, Tanauan Batangas

03/1988

Tanauan North Central School, Tanauan Batangas

Education And

Training

Certified Internal Auditor

Quality Management System/ Environmental Management System Honda Cars Phils., Inc

2007-2021

Green Dealer Auditor

Honda Green Dealers ( Step 1 and Step 2 certified) 2013-2021

CT1K (Drive to Compare ) President's Awardee

Honda Cars Phils., Inc.

October 2015

Certifications • Virtual Assistant Bootcamp Certification (online)

• Facilitator: Jason Dulay March 30, 2021

Social Media Marketing, Word Press and content creation, Facebook Ads and Lead Generation Training (online)

•

• Virtual assistant Training of the Philippines

• May 5, 2021

Filipino : C2

Proficient

English, Filipino: First Language

English: B2

Upper Intermediate

Languages

JENNY VERDEJO

Section Manager

Customer Relations Management

Service Operations Department

Customer Service Division

Honda Cars Phils. Inc

EDIPOLLO ANASTACIO

Department Manager

Customer Service Division

Honda Cars Phils. Inc.

I hereby certify that all information are true and correct with the best of my knowledge. ADORA O. CHAVEZ

Applicant

Additional

Information

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