Gloria Eyieyien PMP, SPOC, CSM, CIPM, FCHRM, CMC, BSc, MBA, MMP

+234 802-***-****

admhhc@r.postjobfree.com

PROFILE

A highly experienced project manager and versatile corporate relations professional with extensive knowledge and skills acquired within different sectors. More than 14 years of experience in projects and programs development and management. Experience in administration and governance, organizational development and program evaluation. Very experienced in Waterfall and Agile Project management approach. Strong negotiation and communication skills. Strong Leadership ability. Also, experienced in sales and business development. Gloria has successfully managed project budgets and delivered several projects over two billion naira. She has significant program leadership and management experience, expertise in project management and Key Account Management, strong communication, presentation and facilitation skills, and an ability to think strategically and entrepreneurially about technical and CSR programs and portfolio development. Excellent interpersonal skills and an approachable management style. Ability to work collaboratively, build-relationships, understand the perspectives of all stakeholders, problem solving, create/foster relationships and forge compromises. Experience in working closely with the Nigerian government and major international and local development partners.

Acknowledged as focused and committed, and able to develop and maintain strong working relationships at all levels, both with external stakeholders and internal colleagues, to ensure the successful delivery of strategic goals. A friendly, mature and flexible individual with a proven entrepreneurial approach towards objectives and tasks. Passionate about people and culturally astute; lead by example and deploy strategies to improve service delivery and exceed in maximizing profits and reducing costs. Very high customer-focused Information Technology Leader, specializing in developing solutions for critical business challenges, utilizing extensive knowledge of project management, networks, technical capabilities, and customer requirements.

Very effective in leading teams through all aspects of complex projects, from planning to implementation, utilizing strong interpersonal skills to convey knowledge and communicate ideas at all levels to ensure successful delivery of strategic goals. Responsible for setting up the PMO in the Capital Project’s Department of ATC Nigeria in 2017. Gloria, is a certified Project Management Professional, Certified Scrum Master, Certified Scrum Product Owner and undergone training as Agile Project Manager.

Gloria gained recognition in knowledge sharing for successful delivery of projects in Ericsson Nigeria in 2011. She exhibits good sense of urgency and a desire to deliver key objectives, with a proactive and open approach. Possess, strong expertise in conceptualizing and seamless execution of corporate social responsibility programmes, with proven track record of innovative business enhancements, and a detailed understanding of project management techniques.

Gloria was nominated for “Beyond the call of Duty” award in 2019. An award that shows and demonstrates a specific capacity for developing, nurturing and delivering win-win results, whilst fostering an inspiring work ethics in ATC Nigeria. She was appointed as part of the leadership team in the Capital Projects Department, ATC Nigeria in 2017. Gloria was pioneer in setting up the CSR initiative of ATC Nigeria. Having very strong passion to serve most vulnerable community youths and children, focusing on Strategic Initiatives led to the assigned Project Manager responsibility of setting up the ATC Nigeria Foundation. With the high drive and focus to drive collaboration with both public and private sectors to deliver impact in the Nigeria communities, Gloria represented ATC Nigeria as speaker “Human Capital Development” in the United Nations Side Conference, in New York in 2019. She holds a Doctoral Fellow, Chartered Institute of Human Resource Management in Nigeria (FCHRM) and a Certified Management Consultant in Nigeria. Gloria is part of the pioneer team that developed DUCAP (Delivering Unified Agile Controlled Projects), the first Project Management Methodology for delivering projects in Nigeria. She is part of the team that developed the DUCAP framework for Chartered Institute of Project Managers of Nigeria(CIPMN) and a Fellow Member of the CIPMN. She also facilitates at the National CIPMN workshop. Gloria is a member of the Red Cross Society and provides voluntary humanitarian and health services in various communities.

CAREER HIGHLIGHTS

Effective project and relationship management. Managed relationships with NGOs and other suitable partner organizations to deliver successfully our CSR Digital project, delivering 64 Digital Village ICT Hubs across Nigeria in 2019. Creating enabling environment for learning in our communities, thereby placing ATC as an Industry leader.

Business Development Consultant for Extended Networks Limited. Responsible for Key Account Management and Sales strategy initiative. Also overseeing the status of ongoing projects.

Represented ATC Nigeria at the United Nations Side Conference held in the Nigeria House, New York in 2019. Spoke on Human Capital Development in Nigeria.

Only female nominated amongst five male colleagues for the 2019 award of the “Beyond the Call of Duty” in ATC Nigeria. Recognized as going extra mile to delivered assigned responsibilities.

Managed the national Correctional Centre Strategic Projects initiative in Nigeria, working with NGOs to deliver value systems and digital skills.

Managed relationship with Airtel and MTN telecommunications partners from 2015 to 2016 delivering several successful projects with high customer satisfaction. Able to build and maintain client relationships with C-level executives within existing and new key accounts. Received personal recognition from the CEO on this positive customer relationship.

Successfully set up the first Project Management Office PMO in ATC Nigeria in 2017. As the Head of PMO, I successfully created visibility in documenting processes for better efficiency and effective way of working. I introduced the need of using Data Science as a tool to promote efficiency in the workplace.

Accountable for setting up the ATC Nigeria Foundation Project. Relating with strategic partners. Strengthened the capacity of the country’s office to deliver effective and efficient humanitarian services and ensured that policies, procedures, guidelines and quality standards are well known and complied with. Responsible for leading and directing the team in the sensitization and mobilization of youths within communities on how they can be empowered through the knowledge of Digital Skills.

Overseeing high-performing team within Vmobile/Celtel/Zain ( now Airtel), Ericsson and ATC. Recognized through a number of high-profile projects such as: In Building Solution (IBS/DAS) project planner and planning capacity expansion and preparing and gaining approval for over I billion-naira technical budget for network expansion in 2008.

Zain Champion (Now Airtel). Facilitated internal & external communication strategy, conflict resolution and mentoring activities in the technical department in 2009.

Recognition in knowledge sharing in deploying successful active and passive projects in Ericsson such as 3G, DAS, Transmission, Generator and AC deployment across 2,000 site locations in Nigeria, 2011.

EDUCATION

2016 Masters in Managerial Psychology (MMP) University of Lagos, Nigeria

2004 Masters in Management Technology (MBA) Lagos State University, Nigeria

1999 Computer Science (BSc) University of Benin, Nigeria

1996 Diploma in Data Processing (DDP) University of Benin, Nigeria

1995 Diploma in Public Administration (DPA) Edo State University, Nigeria

PROFESSIONAL EXPERIENCE

Jan. 2020– Till Date Consultant Strategic Projects and Sustainability

Responsibilities

Business Development for Extended Networks. Working with Projects team, operations, finance, site acquisition and HR team to implement sustainable projects internally and externally.

Key account management for MTN, 9Mobile and Airtel projects.

Organize team weekly meetings to review status of project.

Identify and review risk in new and ongoing projects and resolve such issues.

Consult with Airtel, 9Mobile and MTN to understand key requirements.

Attend and meet customer requirements and expand the revenue base.

Contract Management. Review draft contracts and agreements for customers; and ensure that the company’s interests are well protected.

Manage our partners, to ensure that the company maintains top of mind awareness and drive effective communication and engagement.

Responsible for drive in revenue growth.

Provide accurate and concise reports and data to the CEO, and others inside and outside the organization.

Program Management for the construction of Loisrootss shops in Lagos. Managed project end to end.

Recruitment and staffing for corporate organizations, such as, Extended Networks, Loisrootss Enterprise, Helios Foods company.

Aug. 2017 – Jan 2020 Project Manager – (Programs & Sustainability) Sales Department _ATC Nigeria

Responsibilities

Responsible program Manager for the Digital Village project. Accountable for overseeing end to end the Digital Village ICT CSR innovative program and monitoring the implementation and construction of 64 Digital learning centers across Nigeria. Promoting Digital Skills within communities across Nigeria.

Build relationships through the engagement of key stakeholders, fostering goodwill, maintaining social responsibility activities in communities where ATCN has their footprint, and ensuring positive impact on the company’s business.

Develop strategies on the Digital Village community ICT initiative for sustainability.

Secure engagement of State Ministries, Public and Private sectors, for effective building of strategic partnerships.

Position the business as a leader in sustainable business practices, with the goal of becoming the most respected telco partner in social, developmental strategy formation.

Secure speaking engagements to boost ATC profile during CSR activities, and act as spokesperson at such platforms as delegated.

Review all draft contracts, Memorandum of Understanding (MOUs), and agreements for my focal area; and ensure that the company’s interests are well protected.

Supervise partner development agencies and NGOs in executing company’s sustainability programmes, ensuring adherence to stipulations on service agreements and qualitative delivery.

Manage our partners, to ensure that the company maintains top of mind awareness with our target. audience and goal and drive effective communication and engagement strategy delivery.

Maintained contract compliance in line with ATCN policies and procedures, and ensure issues are resolved and escalated when necessary.

Developed the Business Case and gained approval for the ATC Nigeria Foundation

Responsible for setting up the ATCN foundation.

Vendor Management.

Aug 2015 – Aug 2017 Project Manager (Colocation Capital Projects) ATC Nigeria

Responsibilities

Responsibly and accountable for setting up the Project management office (PMO) in the Capital Projects of American Towers Company Nigeria. Accountable for the overall project management function, providing leadership, integration, developing and management of PMO processes and functions to improve the consistency and efficiency of the organization’s project delivery.

Delivering high quality projects on time and within budget, ensuring the satisfaction of both line management and functional leadership. Delivered complex passive projects such as upgrading the existing network.

Responsible for resource, customers and supplier’s management. Managed over 2,000 projects on the Airtel and MTN network till date such as RBS swap, RNC deployment, BSC deployment, Enterprise solutions, Erlang reshuffle projects, 3G upgrade projects, DWDM, and New colocation site installation.

Support the Management of collocation projects from the initial audit and feasibility stage to coordination of contractor site construction works to handover to customer and final site acceptance.

Responsible for all milestones, overall project financial performance and ensuring assigned projects attain an acceptable profit margin.

Coordinate subcontractors and suppliers.

Responsible for implementing the planned and overall project schedule along with the use and management of appropriate internal tracking system.

Develop expert knowledge of all customer agreements to ensure delivery is within obligations.

Responsible for ensuring all risks to both project and program are identified, managed and mitigated.

Support the fostering and management of relationships with both internal /External stakeholders and external customers.

Provide regular reports to Senior Management detailing project performance, staffing updates and new business opportunities.

Aug 2010 – Aug 2015 Customer Project Manager (Active and Passive Technology) LM Ericsson Nigeria

Responsibilities

Manage all aspects of project management paying attention to areas, such as scope, time and cost for assigned projects. always Ensure delivery of projects managing customers expectation. Projects managed within these periods are Special Projects such as the RBS swap from 3000 series to 6000 series on live sites. Metro Fibre project in 3 States such as Oyo, Edo and Lagos. Upgrade project from DUW 20 to DUW 30 on 140 live sites. Responsible for the Airtel LTE Trial project.

Manage the ABIS expansion project of 882 sites on the Airtel Nigeria Network.DUW upgrade project from DUW 20 to DUW 30 for 100 sites on the Airtel Nigeria Network, successfully completing project within time and budget.

Manage all aspects of project Management for 3G rollout across the Airtel Nigeria Network for over 300 sites successfully completing project within time and budget.

Manage all aspects of Project management for network expansion such as the Tx Upgrade project (TFF) of over 600 sites in the MTN Nigeria network across the country. Prepared and Managed an approved budget of over one billion naira with closing of very good margin on the project. Managed over 14 contractors during this deployment. Managed the deployment of over 1000 IP configuration on the MTNN network, ensuring over 1000 sites were visible on the Network Management system with timely acceptance and sign off from customer.

Manage Passive Project. Successfully deployed over 800 Generator Sets in the Zain Nigeria Network across the country. Managing more than 10 contractors and more than 100 team members during deployment.

July 2005 – Aug 2010 Technical Project Manager Vmobile/Celtel/Zain (Now Airtel) Nigeria

Responsibilities

Deploy over 400 Tower Mount Amplifier in the Celtel Nigeria network across the country. Also managing contractors during deployment.

Network Rollout Tool Application Project for Celtel Nigeria to manage the rollout of over 2,000 sites on the Celtel Nigeria Network across the country. Work closely with the commercial team to prepare budget and gain approval of over 5 billion Naira for the network department for new sites rollout and capacity upgrade. Was responsible for ensuring accurate Capital projects budget was planned, and presented for approval to the board of directors.

Responsible for planning new sites into the Airtel Nigeria Network on BSC02 and BSC06 in the Lagos Region for over 200 sites. Also responsible for the optimization of BSC02 and BSC06 to ensure Network quality and KPIs are met. Daily reporting to stakeholders and senior management on the performance of the Network.

Responsible for new sites KPI monitoring in the Ericsson Region before integration to the existing network and also analysing and reporting of the capacity utilization of existing BSCs in the Ericsson Regions on the VMobile Network.

Responsible for monitoring 12 BSCs in Lagos Region, Identifying, Checking and Pulling out alarms and coordinating with field engineers in the field for HW alarm clearing and also resolving remotely alarms on sites. Reporting to stakeholders’ daily utilization and performance on the transmission routes.

June 2005 – July 2005 Supervisor IT Security Oceanic Bank

Responsibilities

Responsible for monitoring nodes on the Network Management System in different branches across 36 states within the country. Responding to security escalations prompt on the server.

July 2001 – Sept 2004 Network Administrator Broadband Technologies Nigeria

Responsibilities

Responsible for monitoring over 300 nodes on the Network Management System based on the VSAT/Radio technology controlling over 8 banks and other corporate organization in different states within the country. Team lead for Shell Trustees Apartment internet access project. Leading the team to successfully install and complete over 20 Apartments. Responsible for the financial management and customer relationship. Managed over 300 cybercafés applying project management principles and maintained good customers relationship.

KEY KNOWLEDGE, SKILLS & EXPERTISE

Project Management – demonstrates specialized expertise in managing project execution, directing cross-functional technical and non- Technical teams dedicated to providing world-class project management leadership and governance.

Relationship Management – Forges respect and trust with internal and external stakeholders and colleagues.

Leadership – Fosters team involvement, creates inspiring solutions and sets direction and business focus.

Strategy Development / Idea Creation- Analyzing future challenges as well as developing possible solutions ahead – Considering possible options for idea execution and recommending the most profitable.

Service Delivery – Client-focused and resourceful, ensuring all activities center on effective delivery with high level of key customer satisfaction.

CSR and Foundation – Delivers corporate responsibility strategies that reflect a thorough understanding of commercial and business objectives. Expertise in conceptualizing and seamless execution of corporate social responsibility programmes. Experience in developing sustainable models for the future.

Facilitation: Experienced classroom and field facilitator. Digital programs, Youth and Community Programs, Project management programs

Results Orientation – Provides a sense of urgency and a desire to deliver key objectives with a proactive and open approach to stakeholder management, business growth consulting activities, manpower development & training.

PROFESSIONAL CERTIFICATIONS & TRAININGS HARVARD MENTOR, LBS, PMI, SCRUM STUDY, CIPM, CIHRM, IBM,

Certified Fellow Project Manager (Chartered Institute of Project Managers in Nigeria)

Project Management Professional Certified

Scrum Master Certified

Scrum Product Owner Certified

Certified Human Resource Consultant (Doctoral Fellow, Chartered Institute of Human Resource Management)

Cisco Certified Network Associate

Agile Principles and Methodologies

Six Sigma Yellow Belt

Innovation and Implementation

Enterprise Design Thinking

Data Science and Analytics

Strategic Planning and Execution

Empowerment and Accountability

Delegation

Retaining Employees

Team Management

Feedback Essentials

Managing Your Boss

Process Improvement

Performance Appraisal

Strategic Thinking

Leading People

Developing A High-Performance Organization

Diversity

Leadership Essentials: Leading Innovation

Managing Projects

Writing A Business Case

Preparing A Business Case

Associate Certificate in Project Management

Leadership for Professional

Managing Projects

Project Financial Management

Contract Management & Principles

Project Leadership, Management & Communication

Leadership for Professionals

Risk Management

Communication Skill

Emotional Intelligence

Presentation Skills

GSM System Survey

GSM BSS 08 Signalling

Ericsson WCDMA

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