IRENE KABURA MUIGAI

P.O. Box ***** - ***** Nairobi

Tel: (254-*********

Email: admhbw@r.postjobfree.com

OBJECTIVE

Executive Assistant, position allowing for parlay of demonstrated organization, customer service, communication and project management skills proven by over nine years of successful, profitable employment.

PROFILE

Well organized and equipped with invaluable experience in giving administrative and clerical support. I am highly focused with a comprehensive knowledge and understanding of various roles such as office administration and customer service. Additionally, I have a consistent track record of successfully employing best business practices that improve efficiency while showing diplomacy and excellent communication skills that transcend cultural boundaries.

Skills Summary

Customer Service & Relations Excellent communication & problem-solving skills

Proficient in Computer Operations Secretarial Responsibilities

Excellent Team Building skills Diary management

Health and Safety issues Sales and Marketing

EXPERIENCE HIGHLIGHTS

Management and Supervision

Supervising and directing personnel in their day-to-day tasks.

Built teamwork by stirring up problem-solving from each team member.

Evaluated employee performance, giving positive feedback and suggestions for skill development.

Responsible for preparing budget.

Planning and developing the right marketing strategy to get the product noticed by the target audience.

Customer Service

Overall office management, including consolidation of books and customer care.

Established production standards of efficiency, and maximum use of resources.

Supervised production processes to ensure implementation of company standards.

Established quality control standards and procedures.

Maintained key accounts in terms of overall customer service follow up.

Assisted with any Immigration issues, at Qatar Airways.

Responsible for the swift transfer of VIP guests through the airport

Administrative Support

Developing and implementing new administrative systems.

Preparation of reports and correspondence for senior management

Undertaking routine filing duties as appropriate.

Maintaining effective working relationships with colleagues.

Ensure strict observance to office and company policies and procedures.

Accurately keeping relevant recording and information systems.

EMPLOYMENT HISTORY

March 2018 - to date Sally Karago Collection Manager

Organize all store operations and allocate responsibilities to personnel

Supervise and guide staff towards maximum performance

Prepare and control the store’s budget aiming for minimum expenditure and efficiency

Monitor stock levels and purchases and ensure they stay within budget

Deal with complaints from customers to maintain the store’s reputation

Inspect the areas in the store and resolve any issues that might arise

Plan and oversee in-store promotional events or displays

Keep abreast of market trends to determine the need for improvements in the store

Analyze sales and revenue reports and make forecasts

Ensure the store fulfils all legal health and safety guidelines

June 2017 – Feb 2018 BOMA Project Programs Assistant

Maintaining, combining and sharing field calendars

Developing and keeping proper data bases for field activities

Developing and keeping an efficient and logical filing for program activities

Generating and sharing quick reports on Salesforce as appropriate

Liaising with the Finance Department to ease field logistics – reservations, bookings and procurement for office and field activities

Liaising with Finance to keep and report on Field operation expenses such as per diems, fuel, vehicle maintenance and equipment

Organizing DCD meetings – preparing and keeping presentations, correspondences, minutes and followed up on action points

Research

Sept 2009 – Feb 2014 Karago & Associates Architects Ltd Personal Assistant to the Director

Diary management, including arranging appointments and domestic/ international travel.

Organizing meetings and client presentations.

Creating original and persuasive PowerPoint presentations to win client contracts.

Preparing legal contracts.

Preparing and sending written correspondence to clients.

I attended all major client meetings where I took minutes, prepared accompanying material, including budgetary reports, client satisfaction testimonials etc.

Dec 2006 – Dec 2008 Delta Connection Ltd; Flight Attendant

Carrying out pre-flight checks

Ensuring the plane is clean

Taking boarding passes

Advising passengers of safety routines

Preparing and serving food and drinks

Writing flight reports

Jan 2005 – Sep 2006 Qatar Airways; Administrative Assistant

Assisting with all aspects of administrative management, directory maintenance, logistics, equipment inventory and storage

Managing inventory of assets and supplies, monitoring critical level of stocks, sourcing for suppliers and submitting invoices

Coordinating between departments and operating units in resolving day-to-day administrative and operational problems

Scheduling and coordinating meetings, interviews, events and other similar activities

Sending out and receiving mail and packages

QUALIFICATIONS & TRAINING

2007 St John’s Ambulance First Aid

2006 Cabin Crew Training

2006 Product Awareness

2006 Professional Telephone Communication

2006 Grooming and Etiquette

2006 Delivering Excellence - workshop

2005 Dangerous goods

2005 Fire Fighting

2005 Ditching

2005 Safety and Emergency Procedures Training

2002 A+ Computer Full Certification

ACADEMIC QUALIFICATIONS

1984 – 1991 Loreto Convent Msongari; K.C.P.E Certificate

1991 – 1997 Tigoni International School; IGCSE Certificate

Currently pursuing a Bachelor of Arts Degree in Public Relations – Midrand Graduate Institute – South Africa

REFERENCES

Kate Kirii

Retail – Sally Karago Collections

Cell: +254-*********

Email: admhbw@r.postjobfree.com

Sam Owilly

Program Manager – BOMA Project

Cell: +254-*********

Email: admhbw@r.postjobfree.com

Anderson Kamau Mukiri

Owner / Director – SAMUKA International Investments

Cell: +254-*********

Email: admhbw@r.postjobfree.com

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