Mohammad Hafeez Rehman

US Citizen-Reside in Maryland, USA

443-***-****

admhbu@r.postjobfree.com

PROFILE

Result-oriented operations management professional, experienced in managing high volume hospital operations, developing and operating the new medical facilities, offering over 20 years of extensive experience in healthcare, and hospital management. During my career, I have led multiple teams of professionals in managing patient care from patient registration to discharge. I am an expert in running hospital operations, have used my Lean Six Sigma & Project Management skills in improving system efficiencies, reducing non-valued processes, managing the resources, and establish a system to deliver positive budget variances. I got the natural ability to contribute and creatively build upon a strategic framework for growth, translate ideas, and lead in a time- sensitive, efficient manner into successful relationships and project plans with appropriate fiscal management. I have worked with well-known international organizations in the Middle East, which geared me towards leading multiple operational teams at Johns Hopkins Medicine International. Currently, I am looking for an opportunity to work as a Director or senior management role in a hospital or healthcare facility, where I can support the development of strategic advising capacities, manage collaborations, and contribute in a leadership capacity. I am eager to demonstrate a high degree of initiative, creativity, business acumen, and international savvy expertise. I would like to work with other department leadership in identifying, pursuing, and managing the internal and external business and program opportunities. I would like to manage large-scale, complex operations, work on business initiatives, and drive them to completion. EDUCATIONAL BACKGROUND

Bachelors of Engineering

Johns Hopkins Medicine International Administrative Residency program

Health Care leadership and Management from Johns Hopkins Carey Business School

Leading Organizational Change from Johns Hopkins Carey Business School

Effective Communication from Johns Hopkins Carey Business School

LEAN SIX SIGMA-Green belt

Management Courses completed in Johns Hopkins

Crucial Accountability for managers

Crucial Conversations for managers

Management Cohort for the managers

Effective business communication for managers

Service Excellence Cohort for managers

Agile Project Scheduling and Monitoring

Electronic Information Security and Data Management SKILLS, ABILITIES, AND COMPETENCIES

• Hospital operations management

• Supply chain including the e-sourcing

• Lean Six Sigma

• Project execution and leadership

• Performance and system improvements

• Change management

• Contracting management

• Stake holder’s analysis

• International savvy

• Business acumen

• Program and facility development

• Patient Experience

• Survey and feedback

• Business requirements matrixes

• Launch of new ERP system (Go live)

• User Application Testing

• SAP module and BI reports

• CRM, development, testing, and

implementation

• Confidence in complexity and ambiguity

PROFESSIONAL EXPERIENCE

Operations Manager Jan 2015 – Present

Johns Hopkins Medicine International, Baltimore, Maryland U.S.A www.hopkinsmedicine.org

I am honored to work as operations manager, this role provides leadership, guidance, and supervision of the staff to ensure the provision of effective and accurate execution of departmental procedures. Under this position, I develop operational unit policies and procedures, monitor the performance of teams and individuals, and establish collaboration to solve common issues.

Leadership Responsibilities:

Operational Responsibilities:

Develops business plans for prioritized initiatives and Identifies resource requirements for successful implementation.

Adapts program development systems, policies, and procedures to evolve with growth strategy and targets.

Responsible for project management, including articulating the objectives, creating strategies for execution, building a plan, and leading team efforts (in concert with other leadership) to ensure on-time completion of project deliverables.

Implements lead scoring methodologies, performance measurement, and drives process improvement and innovation.

Liaises successfully with physicians and administrative leaders for business opportunities and new facilities. Program Management:

Establishes and achieves specific, written goals & objectives for strategic planning and leads in business development.

Proposes and meets specific metrics and timetables for achieving objectives in coordination with senior management.

Collect the business requirements, work with IT, and develop the software which can improve the efficiencies. Financial Responsibilities:

Develops and analyzes the departmental budget(s) for alignment with the organization’s objectives and timetable.

Ensures the positive financial performance of projects and proactively alerts leadership to any budgetary concerns.

Works together with Business Development leaders to develop pricing and negotiation tactics. Strategy and Analytical Skills:

Assesses market and project opportunities with a high degree of analytical skill and supports department leadership in creating a strategic framework for growth and opportunities.

Identifies and analyzes new business opportunities, regularly monitoring opportunities from local and global partners.

Identifies key policy issues & market trends to the specific program and shift resources accordingly.

Ties business and program development activity to overarching national and international strategies, and actively contribute to the evolution of those strategies.

Relationship Building:

Establishes effective working relationships with leadership, administrators, and physicians throughout the organization.

Engages stakeholders within the Departments other teams to develop advisory service offering packages.

As an ambassador brings the best of the organization to external relationships and opportunities.

Teams with department leadership in the discussion of strategy, lead scoring, and overall department direction. Overseas Physician Consult Program:

Monitor and manage the Overseas Physician consult leads.

Work with the departments and ensure that Hopkins protocol is followed all the time

Coordinate between the clients and Departments to ensure that all the travel arrangements are set up smoothly.

Monitor the billing and ensure that payments are received on time and all the costs are allocated. Projects and other significant contribution:

On average yearly, managed about 25,000 outpatient visits.

Johns Hopkins, Skip Viragh Outpatient Cancer Building (New facility).

Johns Hopkins, Green Spring Station-Pavilion III Building (New facility).

Managed successfully the transfer of Medical Interpreters to Language Access Services.

Led the ESS group team and worked on 2 projects, which has helped to improve the very satisfied patient’s rate from 61 to 67%.

Proposed and worked on the Eureka Challenge (Patient success story), which was one of the projects selected for the final implementation.

Professional Services Automation Implementation

International Medical Concierge Services 2.00

Analytics Requests Prioritization

Joint Commission International (JCI) KPI Education Supply Chain Manager Nov 2011 – Oct 2014

(Managed SCM, Project Execution, Operations, and IT Support) Yusuf A.Alghanim & Sons W.l.l, Kuwait ((Overseas Assignment) www.alghanim.com

Managed the multiple stakeholders including the procurement function, project cost control, operational team, prepared multiple presentations for an external and internal executive audience, and led the teams for completion of the contractual deliverables.

Provided project management support to the operational team for fast track projects and the construction of the hospitals funded by the Diwan Amiri (Amir Office) and other ministries.

Conducted market research on major manufacturers and establish direct long-term contracts, which has improved the net project savings by 11 %.

Developed structured management modules, which helped to handle the 150-300 million valued projects and improved the net savings by 5 %.

Created the SAP-based model to inform the higher management on decision-making, simulating multiple projects to a single platform, and establish the consolidated progress report.

Managed the high valued procurement MEP contracting business, taking care of the key supplier accounts, and negotiation with the vendors.

Co-led planning, development, and implementation of the new SAP-based ERP software.

Established weekly agendas and facilitated planning meetings of a 20-member committee

Created the customer requirement, project deliverables, and identified the resources.

Created and implemented a project plan and monitored project progress, also anticipated project risks and problem solved successfully with no major delays.

Managed the completion of the project, SAP GO LIVE, and handled the defects in UAT. Operations Manager Oct 2008 – Oct 2011

(Managed Project Execution, Cost Control, Finance & IT Support) Morad Yusuf Behbehaani Group, Kuwait (Overseas Assignment) www.moradbehbehani.com

Managed the project financials, compliance, project-specific purchases, and supervision of the projects.

Managed a high level of analysis, developed the reports and presentations using interpersonal and oral communication skills to deliver them to the various levels of management.

Led the team of engineers to construct the BMT hospital, managed the operation of the same hospital successfully.

Established relationships with key operational constituencies and serve as an advocate for business intelligence and other deliverables across multiple departments.

Provided financial modeling for tracking and reporting the cost savings and compliance of the departments.

Performed the financial screening for the key accounts identified the financial risks and educated the other stakeholders.

Taken the new initiatives with active involvement in analyzing the data, project demographics, cultural background, market conditions, healthcare requirements/trends, and competition.

Supervised the team to conduct day-to-day tasks such as payments, preparing the estimates, follows up with key quotes, providing financial clearance to appropriate departments.

Managed the key activates of the contracting business, supervised the key customer and supplier accounts, also taken care of the negotiation with the suppliers and sub-contractors. Sr. Project Engineer May 2005 – Sep 2008

Yusuf A.Alghanim & Sons W.l.l, Kuwait (overseas assignment) www.alghanim.com Major Functions: Execution of the projects (2 Major hospitals), Cost & Cashflow monitoring, procurement, ERP

& Operation Excellence Support

Manager, HVAC Division Feb, 2003 – Jan, 2005

Asko Contracting Group, Kuwait (overseas assignment) Major Functions: Sales, Design, Specification, BOQ’s, Site supervision, and handing over to the client Project Engineer Feb, 1995 – Jan, 2003

Naser Al-Sayer Group, Kuwait (overseas assignment) Major Functions: Design, Execution of the work at the site, Project handing over to the clients and maintenance (after sales)

*References available upon request

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