WW

ARNAB MUKHERJEE

A: **/*A Barui Para Lane Kolkata West Bengal 700035 India

E: admh4t@r.postjobfree.com M: 980-***-****

L: https://www.linkedin.com/in/arnab-mukherjee-3874a119b/ CORE SKILLS

Motor Claims Expertise

Claims Evaluations, Auditing,

Investigation and Research

Highly organized and structured in

completing each and every task

and fulfilling duties and

responsibilities as well

Vulnerability and risk management

Process Optimization

Team Management/ Leadership

Strategic Planner

Market Research

Compliance Assessments

Project Goal Assessment

EDUCATION

Bachelor of Technology (B. TECH)

In Automobile, 2016 – West

Bengal University of Technology,

Distractions With 8.73 CGPA

Higher Secondary (Science), 2012

–West Bengal Council of Higher

Secondary Education, Distractions

With 68%

Secondary Education, 2010 - West

Bengal Board of Secondary

Education, Distractions With

74.5%

AWARDS

Employee of the month, April 2019

WORK EXPERINCE

Royal Sundaram General Insurance Company Pvt Ltd. (May 2018 – Oct 2020) Designation - Claims Assessment Officer

Manage risk while achieving customer and objectives by minimizing quality errors and serve as liaison between claimants and state office.

Research to identify the authenticity of claims and processes claims in compliance with State standards.

Responsible for analysing, auditing, investigating, monitoring social media and recognizing trends to implement processes that increase client’s monthly revenue.

Review aging reports to ensure complete satisfaction of direct customers, also managing and taking care of all reimbursement/direct claims for client.

Resolve conflicts and negotiate mutually beneficial agreements between parties. Also, drive operational improvements which resulted in savings and improved profit margins.

British Telecom Global Services (Nov 2020 - Present) Designation – Customer Service Associate

Responsible to respond to customer service issues (Billing/Account/Order related) in a professional and efficient manner ensuring that customer receives an excellent experience through the highest standard of interaction Training Programs:

BOSCH India Pvt Ltd (22.06.2015 to 02.07.2015) – Trainee Engineer Saini Hyundai Workshop (01.2017 to 04.2017) – Body Shop Advisor ACCOMPLISHMENTS

Documented and resolved escalated claims which led to enhance business and retain existing customers.

Create a culture of success and ongoing business growth by communicating via phone and email with the clients, dealers as well as sales person to identify and target untouched market segments.

Defined and coordinated one new quality assurance program to flourish revenue growth and surpass company expectations.

OBJECTIVES:

Seeking a challenging & rewarding opportunity with an organization of repute which recognizes and utilizes my true potential while nurturing my analytical and technical skills. PROFESSIONAL SUMMARY:

Core competencies including Exceptional Customer Service & Relationship Management Skills.

Strong Negotiating skills with excellent Communication & Interpersonal Skills.

High degree of commitment to the organization with good integrity, Tangible, Courteous, Credible and Polite.

Attention to detail, Responsive, Competent, Accessible and Ability to tackle critical situation. EXECUTIVE SYNOPSIS

Contact this candidate