Customer Service Manager
Resume:
Fullerton, CA *****
********@*****.***
MARIA NUNGARAY
OBJECTIVE
To obtain a position in your work field
SKILLS & ABILITIES
Industry Knowledge: Regulatory Compliance, Recruiting, Corporate Communications, Finance, Auditing, Banking, Hiring, Sales, Analytical Skills, Risk Management
Tools & Technologies: Microsoft PowerPoint, Microsoft Word, Microsoft Office, Microsoft Excel
Interpersonal Skills: Leadership Development, Staff Development, Multitasking, Written Communication, Time Management, Customer Service Management, Teaching, Teamwork, Problem Solving, Coaching, Communication, Leadership, Training
EXPERIENCE
CUSTOMER SERVICE MANAGER II, WELLS FARGO
April 27 2018 – Present
-Risk Component: Review Districts Loss Report and provided helpful tools around fraudulent patterns. Utilize loss prevention recourses to establish activities to improve as a district
-Compliance Updates: Sends out weekly compliance/messenger to District also reminders of upcoming compliance updates such ash Regulations and new policies procedures.
-Experience developing and cultivating professional relationships with team members and partners
-Experience interacting positively with unsatisfied customers, proficient in Net Promoter System, system that is design on reaching out to our customers on how our company and team can improve better and establishing strive goals.
-Experience offering products and services
-Ability to navigate multiple computer systems, applications, and utilize search tools to find information
-Good communication skills including speaking clearly, succinctly, and accurately while using a pleasant tone and common conversational courtesies
-Solid problem solving skills necessary to analyze situations that require thoughtful solutions
-Experience directing work and monitoring performance of others
-Experience leading and motivating others in a work or other formal organization
-Ability to work in a fast-paced action oriented environment
-Experience meeting or exceeding performance and operational
objectives -Knowledge and understanding of retail compliance controls, risk
management, and loss prevention
-Effective organizational, multi-tasking, and prioritizing skills
-Experience in recruiting team members that demonstrate the same
Vision and Values as Wells Fargo
CUSTOMER SERVICE MANAGER I, WELLS FARGO
March 20, 2017 –April 24 2018
-Experience assessing and meeting the needs of customers and solving customer’s problems
-Following policies and procedures independently
-Work in a fast-paced environment
-Navigating multiple computer systems, applications, and utilize tools to find information
-Microsoft Office Skills
-Developing and cultivating professional relationships
-Directing work and monitoring performance of others; PM&R's
-Interacting positively with unsatisfied customers
-Meeting performance and operational objectives
-Offering products and services
-Good communication skills
-Knowledge and understanding of retail compliance controls, risk management, loss prevention
-Problem solving skills to analyze situations that require thoughtful solutions
LEAD TELLER, WELLS FARGO
February 28, 2016 – March 18, 2017
-Customer Service - managing complex customer concerns and transactions
-Observing team members on everyday Roadmap by providing feedback and coaching to
strengthen customer’s loyalty
-Ensuring compliance with all operational regulations service processes, policies and
procedures, and completion of compliance requirements
-Cash Handling
-Assisting with effective scheduling, managing the Teller line, lobby management, to better
effect our customer wait time satisfaction
-Delegating essential tasks to ensure operational integrity while creating a positive customer experience
-Developing and cultivating professional relationships
-Directing work and monitoring performance of others
-Meeting performance and operational objectives
-Interacting positively with unsatisfied customers
-Good communication skills
-Effective organizational, multi-tasking, and prioritizing skills
-Microsoft Office (Word, Excel, and Outlook) skills
-Utilizing search tools to find information
-Work in a fast-paced environment
-Knowledge and understanding of cash handling and balancing practices and of
-Retail compliance controls, risk management, and loss prevention
-Interviewing Audit Questions
TELLER, WELLS FARGO
December 16, 2013 –February 28, 2016
-Customer Service – excellent service in all customer interactions, managing and resolving
customer concerns in a positively matter
-Managing team member lunch’s and break’s, on click2staff
-Observing team members on everyday roadmap by identifying cues and opportunity, also
engaging customer in conversation to build rapport strengthen customer loyalty
-ATM Custodian
-Meeting customer service goals by using everyday roadmap on providing perfect 5 service,
scheduling team member in appropriate time frame for their lunches and breaks to not impact
our customers, having a high delightful professional tone and attitude
-Meeting sales goals by familiarizing one product a week, teaming up with a banker to support your sale approach, following up with possible leads, build rapport with a customer will help uncover/identifying a financial opportunity to sell products
-Achieving individual and team goals by having daily huddles, check in's throughout the day of our sales, motivating on having friendly team member competitions
-Effective organizational, multi-tasking, and prioritizing skills
-Microsoft Office (Word, Excel, and Outlook) skills
-Utilizing search tools to find information
-Work in a fast-paced
-Knowledge and understanding of cash handling and balancing practices
-Interviewing Audit Questions
SALES ASSOCIATE, PAPAYA CLOTHING
July 17, 2011 – December 15, 2013
-Cashier-Handling Money
-Organize Files
-Fax Money Information
-Use of Computer, Excel
-Manage Computer Inputting
-Customer Service
CUSTOMER SERVICE REPRESENTATIVE, FRED LOYA
February 6, 2013 – June 27, 2013
-License Car Insurance
-Organizing Files
-Selling Policies
-Marketing Business
-Promoting Sales
-Meeting Companies Goals
-Customer Service
-Telemarketing
SALES ASSOCIATE, MEDIEVAL TIMES
June 5, 2012 – February 16, 2013
-Managing a high amount of cash
-Greeting Guests
-Selling Products
-Customer Service
-Promoting Sales
-Marketing Events
EDUCATION
SUNNY HILLS HIGH, FULLERTON, HIGH SCHOOL DIPLOMA
-ROP Medical Core, Senior Internship
-(TAP) Transfer Achievement Program
REFERENCES
ANGEL BONILLA
Branch Manager, Wells Fargo
VANESSA LOZANO REYES
Regional Service Consultant, Wells Fargo
DIANA LOPEZ
Service Manager, Wells Fargo
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