Karen Connell

**** *. **** **, ***. ***

Temple, TX 76504

Cell: 254-***-****

Email: admh3h@r.postjobfree.com

Employment History:

Baylor Scott & White Healthcare

CBS Cash Posting Specialist Dec 28, 2015 – Present

Manual Payment Posting in 3 systems for multiple BSWH Facilities, Payment locates, Payment research, familiarity with EFTs and ERAs, ability to read and understand EOBs.

Baylor Scott & White Healthcare

Contact Center Specialist I June 9, 2014 – Dec 27, 2015

Responsible for answering calls for multiple Family Medicine clinics, scheduling appointments, requesting refills on prescription medications for patients, communicating with clinic staff, verifying and loading insurance.

Sprint, Temple, TX

Implementation Specialist II - Public Safety Feb 26, 2001 - Oct 04, 2013

Customer Service to Federal Government accounts

Previously held the following positions with Sprint:

Custom Network Solutions: Business Customer Service Representative II

Customer Finance Escalations: Sr Rep Payment Specialist III/Billing Research

Credit: Credit Analyst I/Identity Verification/Credit Application Processing

Customer Lifecycle: Consumer Solutions Specialist II

Customer Finance: Collections Representative II/Payment Processing

Customer Care: Care Representative I

Central Texas Council of Governments, Belton, TX

9-1-1 Addressing Specialist II Mar 02, 1998 - Jul 31, 2000

9-1-1 Addressing of Rural Bell County, TX, GIS Mapping, Coordinating with Postal and Telco Representatives with Bell County Commissioners to issue addresses recognized by all entities, Maintain Access Database containing all issued addresses.

Jackson Medical, Inc., Temple, TX

Administrative Specialist II Mar 01, 1990 - Mar 01, 1998

Purchasing, Accounts Payable/ Receivable, Insurance Billing (Medicaid and Private Insurance), ICD-9-CM Coding/CPT Look up, Inventory, Sales, Reception, Durable Medical Equipment and Medical Supplies

Education:

Temple College, Temple, TX December, 2008

Associate of Arts

Major: General Studies

Microcomputer Technology Institute, Friendswood, TX September, 1988

Certificate: Office Automation Technology