Sylvia Mendoza

602-***-**** • admh26@r.postjobfree.com

Areas of Strength

Bilingual (Spanish)

Program/Project Management

Process Improvement

Strategic Planning

Administrative Support

Salesforce.com

Proficient Microsoft Office

Minimized Loss & Risk

Account Management

Conflict Resolution

Detail-oriented

Strong work ethic

Professional Experience

JP Morgan Chase, Phoenix, AZ; 2011- Present

Remarketing Coordinator, 2016 – Present

Helped develop and create a new department that assisted luxury and non-luxury brand dealers with online platforms to increase upstream sales. Structured and recommend resolutions that could potentially include approving financial requests that enhance customer and dealer loyalty while still protecting the interests of Chase. Created marketing material for dealers to promote services and deliver effective communication.

Key Accomplishments:

Created and implemented training programs to educate dealers about off-lease processes

Upheld vehicle inventory flow through the remarketing process

Quality Control Analyst, 2014 – 2016

Led process improvement projects that helped operations meet and exceed quality standards. Streamlined processes to reduce cost. Identified, analyzed, and reported key risk metrics including early warning indicators. Worked closely with firm wide control teams and partners to ensure accuracy and compliance with program and process requirements.

Key Accomplishments:

Enhance internal controls to meet client, regulatory and internal process requirements

Developed and executed coaching improvement initiatives

Repossession Support Specialist, 2013-2014

Effectively communicated to present ideas and make recommendations clearly to assist our vendors. Used business knowledge and technical skills to solve client problems and enhance business results. Collaborated with clients to develop and implement solutions. Prioritizing and executing initiatives, tasks, and details in an efficient manner.

Key Accomplishments:

Improved operations by developing strong relationships with vendors to find workable solutions for our customers

Recognized as a top performer for 6 months consecutively

Lead Bank Teller, 2011-2013

Ensured customer financial transactions were completed accurately and efficiently, while complying with all policies, procedures, and regulatory banking requirements. Assisted with employee scheduling. Worked to help set the tone of the branch environment to provide an exceptional customer experience, and a dynamic and engaging culture. Educated customers by sharing and setting up self-service options to access their accounts.

Key Accomplishments:

One of the top 5 tellers in the west region for 3 quarters in a row

Promoted to lead teller within 6 months of being a part-time teller

Education

Arizona State University

Bachelor of Arts in Communication

2015- 2019

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