** * *. ******** **.

Karuhatan Valenzuela City

Phone 092********-**** 3282

admgxl@r.postjobfree.com

Jamie Reia P. Labon

Objective

To continue my career with an organization that will utilize my leadership and administrative skills to benefit mutual growth and success. Innovative and business-savvy transaction process analyst with more than 10 years of progressive experience across a broad range of BPO operations and functions. Recognized ability to combine vision, skills and strong business acumen with well- developed project management and leadership qualities to support team towards success. Professional

Experience

October 2018 – January 2021 A2BHQ Virtual Assistant (Home Based) Executive Administrative Assistant (Executive Assistant to the CEO)

• Set up and schedule in person meetings and virtual meetings/call meetings,

• Transcribe and prepare summary notes of meetings.

• Prepare meeting agendas.

• Prepare travel and event workbooks.

• Make sure all travel bookings and hotel accommodations are booked and confirmed.

• Make sure that time entries are submitted in time.

• Keep CEO’s outlook contacts up to date.

• Ensures all CEO requests are processed in an accurate and timely manner.

• Prepares workbook for the CEOs conferences.

Sales and Marketing Admin

• Research various topics for sales and marketing

• Assist with event coordination.

• Prepare documents, presentations, excel workbooks.

• Prepare sales documents such as pitch, proposal, Scope of work, etc.

• Email management – monitor sales mailbox and attend to client queries and requests as needed,

• Monitor and update leads status at CRM.

• Responsible for sending thank you gifts/notes for new clients. October 2006 – April 2018 Accenture Manila Makati City PSS Account Receivable Analyst (Level 12) March 2016 – April 9, 2018

• Perform account reconciliations to monitor customers account details for non- payments, delayed payments, and send business letters such as discrepancy letters, etc.

• Research and resolve payment discrepancies.

• Review and reconcile payment received from the group.

• Do total Account Management for the Account.

PSS Implementation Consultant (Level 12) December 22, 2012 – February 2017

• Act as Enrollment SME and Sub-POC for the team.

• Perform Data Entry and research from various system.

• Perform Quality Audit for the team

• Assist in doing RCA, review rework and escalation received by other IC.

• Keep the team aware of production, quality scores and ensure all metrics are met.

• Collaborate ideas that help create awareness to the team especially in Error discussion.

Rewards and Recognition

• Top Performer for Q1 for level 12 - 2016

• Top Performer for the Month of January and February 2016 PSS Eligibility Consultant (Level 12) October 2006 – December 21, 2012 Production

• Process enrollment request in an accurate and timely manner.

• Ensure that set production turnaround times are met.

• Research and resolve issues in an enrollment request given the tools provided by the project.

• Communicate and coordinate with the Team Lead and onshore counterparts to resolve questions and/or issues on enrollment transactions.

• Regularly update the IC_QA workbooks of the team on the status of assigned transactions.

• Process transactions from other teams to support load balancing and other peak period.

Service level Agreements and Performance Metrics

• Ensures individual and team service levels are met or exceeded.

• Individual and team daily production turnaround time target should be met or exceeded.

Quality

• Perform buddy quality audit.

• Participates in providing feedback to quality team for improvement suggestion. Education June 2000 – October 2004 Far Eastern University Sampaloc, Manila Bachelor of Science in Commerce Major in Marketing Special Skills Proficient with Microsoft office and Open office (MS Word, Excel, PowerPoint).

Accounting software: Oracle 11i

Rumba Application

Seminar Attended Quality Customer Service and Customer Relationship Management August 17, 2018 2nd Floor Social Hall Building City Government Complex, Valenzuela City References Available upon request.

Personal Data Date of Birth: May 7, 1983 Place of Birth: Sampaloc, Manila Civil Status: Married

Language Spoken: English and Filipino

Contact this candidate