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Project Manager Service Agent

Location:
Toronto, ON, Canada
Salary:
68000
Posted:
May 17, 2021

Contact this candidate

Resume:

Madhu Barot

**** ********

Telephone: 647-***-****

Vaughan, ON L4K-0K5

E-mail: admgxi@r.postjobfree.com

Profile:

●Over 10 years of experience in Manufacturing environment

●Over 7 years of experience in Supply Chain Management

●Over 20 years of work experience in customer service with proven ability to surpass expectations.

●Proven record of accomplishment in delivering solid customer service, quickly and efficiently.

●Excellent interpersonal skills; can relate effectively to people of diverse background and levels.

●Ability to resolve conflicts and solve problems within tight deadlines.

●Ability to handle incoming calls, emails, and chats promptly and professionally.

●Excel under fast paced, high pressured environments with ability to handle multiple tasks.

●Self motivated and capable of working independently, and in a team.

●Computer Skills: MS Office/Word, Excel Processing- Pivot Table, Internet Searches, and email

Professional Experience:

STEALTH MONITORING INC

Procurement Specialist (2020- Present)

Collaborated with finance and inventory teams in inventory meetings to determine new product.

Worked towards transforming the business from decentralized to a Centralized procurement.

Switched the business from regular vendors account to business accounts.

Singlehandedly managed the item master list in compliance to required equipment, assess purchasing needs vs. current inventory in warehouse.

Prepare and execute purchase orders as required to meet business objectives (direct & indirect) on time, and at the best price possible

Created and supervised purchase of products over 30K everyday.

Planned, implemented, and monitored warehouse inventory item master into ERP system by creating SKUs.

Spearheaded the company’s shift to RFID from manual data entries.

Maintained and updated vendor information, reconciling supplier credibility, and purchase orders.

Monitored and planned for inventory management for stock and nonstock skus.

Handle returns and credit limits within the ERP system.

Monitor all import/export activities and compliance requirements for the company.

Maintain NAFTA certificates on file and update as required.

Monitor logistics and provided regular updates internally and externally for all shipments.

Managed all surveillance equipment inventory and related issues, including but not limited to, repairs, maintenance, and warranty.

Led the analysis of monthly inventory trends (e.g., purchasing, damaged inventory, and installations)

Reconcile invoices and perform Total cost of ownership analysis.

ROYAL BUILDING PRODUCTS

Buyer (2014 - 2020)

●Create Purchase Order, Negotiate and research cost, contract terms and delivery arrangements with potential suppliers for manufacturing and other goods.

●Keeping track of regular purchase orders for items required in daily process up to 30K.

●Process purchase orders for route approval and distribute as per request.

●Managing purchase orders for inbound loads by manual inputs, tendered and process through TMS and track cross border shipments.

●Closely manage projects from 10K to 500K with project manager and teams as well as with concerned internal branches of company

●Creating and maintaining blanket POs contract and updating them with latest terms and conditions

●Run reports for management team and data reports on existing major projects, procurement files, supplier ledger enquiry, etc. from JDE.

●Maintain professional relationship and open communication with suppliers to ensure timely deliveries and avoid longer lead-time.

●Work closely with quality, maintenance, finance, and other various departments to maintain transparency and work towards improvement along with coordinating and handling major projects.

●Successfully managed budget and monitored on expense report related to monthly, quarterly and yearly expenses with Operation manager.

●Reduced 25% of cost saving by maintaining good relationship with suppliers and minimizing obsolete product expenses.

●Perform ongoing review of products, services, equipment, and expense usage.

●Communicate with Accounts payable to resolve invoicing discrepancies.

●Catalogue and record regular and special commodity items, supplies, ordered and received amounts.

●Develop and refine specifications for requested commodities, supplies/equipment working with requesting department to identify needs.

●Perform all processes mostly on JDE, TCC, TMS and Assisted sales team on Salespad software.

●Managed manufacturing plant along with green environment process.

Shipping Associate (2014 - 2016)

●Plan for pick-up /LTL and full loads of shipments

●Check and prepare pack slip and Bill of lading for products with accurate number shipped.

●Ensure posting of outbound deliveries using pre-designated software (JDE, CP, CN and TMS)

●Organize packaging procedure to ensure the safety of shipments.

●Process customer copy by ensuring that the shipment has proper documents on its way.

●Perform shipping -duties ensuring right items are on it way as ordered by customer.

●Keep check with pickers if the product and quantity is in checked properly.

●Prepare invoice for International loads and delivery orders.

●Ensure that all transactions are recorded in company database (Shipping Log)

● Verify accuracy of orders by matching them with quantities and types.

●Monitored that skids are properly packed and labeled.

● Make sure that items are loaded onto shipment vehicle in a safe and timely manner.

●Calculate space and provide information for split loads to CSR dealing with customers directly.

●Ensure that the warehouse is always safe and maintained.

●Assist in mid-yearend and general inventory procedures.

●Ensure that all accompanying documentations are attached with skids and shipments.

●Monitored for loading skids onto trucks and make sure that they are stacked properly.

●Prepare shipment papers in accordance with guidelines provided by the company.

SWISSPORT (PEARSON AIRPORT)

(2012 – 2014)

Passenger service Agent:

Provide information for the public, answer and make calls for inquiry regarding information at airline office.

Check-in embarking passenger and perform related duties.

Attend gates and perform related duties as required including operations of loading bridges.

Monitor disembarking passenger from aircraft through port facilities and perform all associated duties.

Perform all ancillary duties including Sitatex, Maestro and Amadeus for embarking and disembarking.

Perform baggage trading and functions related thereto, in the manner laid by airline or Company.

Perform and follow up of baggage process and claim area for lost and found department.

Courtesy agent duty, handling and managing cash duties in the manner laid by Airlines /company.

Education

Pursuing Supply Chain Management Professional Designation (SCMP)

Supply Chain Management Training Certification (SMT):

Bachelor’s in Interior Designing, (M.S. University, India)

Diploma in Hotel Management:(M. S. P. I. India)

Diploma in Internet Architecture: Computer Programs (Indian Institute of Technology)

ERP System: Amadeus, Sitatex, JDE, ORACLE 9i, Salespad, NetSuite, CP, CN, TMS and Smartsheet

References: Available upon required



Contact this candidate