Service Representative Customer Care
Resume:
Sherri Tschudy
Janesville, WI *****
**************@*****.***
Personable and dedicated Customer Service Representative with extensive experience. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Work Experience
Customer Service Representative
Office Pro - Janesville, WI
February 2020 to Present
Acts as the key contact between the customer and the company. Displays a professional image of the company, provides a comprehensive service in a high performance, customer focused environment with respect to company products, procedures and technology.
Meet and exceed customer needs and expectations to achieve world-class levels of service performance.
Responsive to customer's requirements at all times (both internal and external) and resolve customer queries quickly making direct efforts to maximize the customer's experience.
Customer Care Representative
Cardiac Science Corporation - Deerfield, WI
January 2019 to February 2020
Work effectively and efficiently with customers and/or sales staff to resolve customer issues or escalate as appropriate.
• Understand company products and medical/legal terminologies associated with purchase orders, bids and quotations and communicate effectively with customers and/or sales staff.
• Organize and maintain all required paperwork, records and documentation as required by internal processes and procedures.
• Evaluated customer account information to assess current issues and determine potential solutions.
• Kept customer and system account information accurate and current to support timely resolutions for all concerns.
• Prepared, completed and processed customer account forms and database changes. Customer Care Representative
Kerry Ingredients - Beloit, WI
February 2016 to October 2018
• Acts as the key contact between the customer and the company.
• Displays a professional image of the company, provides a comprehensive service in a high performance, customer focused environment with respect to company products, procedures and technology.
• Meet and exceed customer needs and expectations to achieve world-class levels of service performance.
• Responsive to customer's requirements at all times (both internal and external) and resolve customer queries quickly making direct efforts to maximize the customer's experience.
• Work B2B/industrial customers in a made to order environment.
• De-escalated customer issues with proven conflict mediation and problem-solving abilities.
• Promptly responded to customer inquiries and resolved complaints to promote loyalty. Sales Support Specialist
Grainger/ Ariens Co - Janesville, WI
December 2012 to September 2015
Grainger and Ariens Co (Ariens purchased Samplers, AW Direct from Grainger), Analyze and interpret sales data to provide in-depth recommendations for future growth and asset management of sales team's investment in current and future markets, structure, and territories.
• Responsible for monitoring, auditing, analyzing and determining appropriate maintenance activities for the following: Customer hierarchy, account group codes, customer account group, settings, pricing, contracts, parent child, and company settings from all data sources including e-commerce.
• Provided training and product support for other members of sales team.
• Documented account activities and generated sales reports.
• Assisted customers during selection process and helped choose perfect products to meet individual needs.
• Fostered relationships with product support staff, technical personnel, sales leaders, finance team and executives to transform and strengthen business processes. Customer Service Representative
Lab Safety Supply - Janesville, WI
August 1992 to December 2012
Government/International Representative handles special accounts such as Government contracts and blanket purchase orders.
• Work through terms and conditions of each contract including pricing, coordinate returns for customers, daily and monthly reports.
• Call center environment, communication processed via email, fax, and phone.
• Key Account Manager with Customs and Border Protection.
• Blanket purchase agreements with FAA, OSHA, and Bureau of Reclamation.
• Prepare and execute weekly and monthly reporting tracking which captures information for both the customer and Company.
• Work closely with all internal departments for customer request
• Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
• Evaluated customer account information to assess current issues and determine potential solutions.
• Answered 70 + inbound calls per day and directed to designated individuals or departments.
• Delivered high level of service and support to each customer. Education
High school or equivalent
Nursing Assistance Blackhawk Technical College
Additional Information
Skills
• Microsoft Office Suite, including Excel and • Reporting PowerPoint. • High-energy attitude
• Excellent written and verbal communication • Adaptive team player
• Excellent problem solving skills. Work both • Customer relations independently and as part of a team.
• Call center experience
• Management
• Organizational
• B2B strengths
• Contracts • Data evaluation
• Documentation • Conflict mediation
• Government • Inbound and outbound
• Procurement calling
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