Sales Front Desk

Personal Details

Name : Noordini Asa

Nick Name : Dini

Place/date of birth : Denpasar, 30 December 1983

Address : Jl. Kutilang No 22 Lingk Segara Tuban Kuta Bali 80361 Martial status : Married

Phone : 62-81-985-****

Email : *******@*****.***

Profile

Highly motivated Ecommerce with extensive sales experience, I consider myself as persistence and creative person, with impeachable skills and experiences in industry. I strongly believe I will be able to give good contribution and bring out the best result for the team.

Skill Highlights

• Strategic Account Development &

Planning

• Communication and Negotiation

Skill

• Market Analytical

• Various OTA’s Extranet, web

administrator and Internet

• Online Marketing

• Computer and Operational System

• Distribution channel system

• Power Pro Hotel System, VHP Hotel

System & FOS

• Client relationship

• Yield Management

• Online Travel

• Hospitality Management

Experience

Position: Ecommerce Manager

Period: July 2017 – Present

Company: The Anvaya Beach Resort Bali – 5 Star in Kuta Bali (493 Rooms)

• Handling distribution channel with market segment: B2C and B2B

• Optimize every business opportunities and revenue oriented

• Contacted key accounts regularly and achieved high satisfaction scores by routinely re-assessing needs and resolving conflicts

• Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals

• Reporting & Analysis. Preparation of several reports extracted from internal tools to identify possible weak spots in the contracted conditions in order to be improved

• Maintained long-term customer relationships to consistently increase sales

• Preparing a proactive competitor analysis to the preparation of marketing strategies

• Analyze Availability and negotiate to B2B for allotment top ups, releases, minimum stays, and stop sales

• Identifying Business Opportunities in terms of new product, offers or any other in coordination with our sales team and supervise by our Director of Sales Marketing Position: Yield Manager

Period: January 2017 – July 2017

Company : HotelBeds.com (Global Travel Distributor of accommodation)

• Build a strong commercial relationship with our suppliers

• Renegotiation (by telephone/email/personal visits) of contracting conditions with our suppliers, to maximize availability, offers, best available rates

• Supervise the loading process of the negotiated conditions with the hotels

• Reporting & Analysis. Preparation of several reports extracted from internal tools to identify possible weak spots in the contracted conditions in order to be improved

• Analyse Availability and negotiate allotment top ups, releases, minimum stays, and stop sales

• Training of the hotels on our Supplier Portal. Showing them how to optimize their inventory, competitiveness (rates). In order to increase sales for both parties

• Assures by daily monitoring that the selected differentiated product (hotels) reaches the maximum results in terms of profit

• Identifying Business Opportunities in terms of new product, offers or any other in coordination with Contracting Manager

Position; Ecommerce

Period: March 2013 – December 2016

Company: The Seminyak Beach Resort Bali – 5 Star in Seminyak Bali (105 Rooms)

• Content management of the websites (www.theseminyak.com) Responsible together with the marketing departement of maintaining and developing the websites. This includes the coordinating of promotional updates and text updates.

• Ensure hotel content is accurate, and compelling (both images and written content) – with all room and rate combinations available and competitive

• Seeking online marketing opportunities and managing the company s website and web traffic. And assist on develops direct and semi-direct online channels to check and to improve the OTA business presents of the hotel

• Monitor market trends, competitor deals, and hotel needs in order to offer great value and service to both customers and supply partners

• Daily Update get more reviews tools at www.tripadvisor.com

• Responsible for hotel content, information & pictures at OTA's website

• Regularly review, analyze and report on site and sales performance and key metrics

• Provide weekly and monthly analytical reports and implement change based on the site performance to maximize site traffic and conversion rates Position: Ecommerce

Period: October 2011 – March 2013

Company: Bali Kuta Resort – 4 star in Kuta Bali (110 Rooms)

• Help to define Bali Kuta Resort objectives for using electronic commerce and decide what online travel agent are needed to achieve them.

• Develop marketing plans to explain how the e-commerce proposals will increase room revenue for Bali Kuta Resort

• Receive travel agents to hotel and conduct hotel site inspection

• Responsible for hotel content, information & pictures at hotel website and online travel agent’s website

• Report and present weekly and monthly online booking performance

• Responsible for hotel social media (Facebook and Twitter) Position: Villa Supervisor

Period: February 2010 – October 2011

Company: D’djabu Villas Seminyak (5 villas with 11 rooms)

• Make travel agent’s contract rate with strategy and rate given by Villa Manager including benefits and special rates

• Maintain all sales office files, contracts, accounting, and updating all inventories of equipment villa.

• Analyze all source of bussiness and develop those with the highest profit potentioal

• Daily front desk task (check in, check out and reservation)

• Update and check completeness of guest profile in our manual hotel system

• Handle guest complaints, guest request, courtesy call, deliver gifts for birthday and honeymoon guest

Position: Reservation Supervisor

Period: June 2009 – February 2010

Company: The Replica Suite (20 villas) The Kozy Villas (18 villas)

• Responding all enquires through email and phone

• Updating daily villa chart for both properties

• Responsible for all proforma invoice for both properties Position: Reservation staff

Period: April 2007 – February 2009

Company: CV Informatika (www.balihotels.com) & (www.singaporehotels.com)

• Responding all enquires through email and phone

• Daily update pick up service require

Education

• Udayana University – Bachelor Degree (July 2002 – February 2007)

• SMAK Soverdi – High School (July 1998 – July 2001)

Contact this candidate