NICOLE PICHLA

**** * ******** • Jackson, MI ***** • 248-***-**** • admgt1@r.postjobfree.com

CAREER PROFILE

Collaborative and forward-thinking healthcare services management professional with eight years' progressive experience in the healthcare industry. Expertise in data management and presentation, policy analysis, staff training, governmental regulations, and community resources. Proven record of cultivating positive community relations with community leaders and outside healthcare agencies.

Technical Proficiencies: Microsoft Office (Word, Access, Excel, PowerPoint); Adobe Systems, EPIC, NexLync, Intellex, Plateau, TimeForce, Kronos, and Trackwise

PROFESSIONAL HIGHLIGHTS

Project Management - Implemented companywide projects, including standardizing regional management reviews; Super user for a new donor management system.

Growth Management - Developed growth strategies that improved the amount of plasma we collect during each fiscal year; Developed growth strategies for different leadership members to promote their growth and development. Multi-Site Management - Assisted multiple centers in multiple states to launch different plasma donation centers; Assisted multiple centers to prepare and pass internal and external audits from numerous agencies. Communications - Facilitate interdepartmental communications improving overall productivity and efficiency; strengthen community relations with different community leaders and outside healthcare agencies; Oversaw and spearheaded various investigations and provided findings to appropriate personnel as needed. PROFESSIONAL EXPERIENCE

Center Manager November 2020 - Present

CSL Plasma, Jackson, Mi

• Oversee 20-40 clinical and non-clinical staff

• Manage continuing education for medical professionals within the center

• Strategize 5 MM budget for all Financial Aspects of the Center

• Prioritize a consistent 4% growth rate within the plasma center

• Oversee community outreach programs, strategic business marketing partnerships and campaigns

• Supervise/Complete all hiring, onboarding, and new hire orientation activites

• Collaborate regularly with the AMQ to ensure that the center is compliant with all laws and regulations

• Ensure that all equipment within the center is functioning properly and meets all regulatory requirements

• Cultivate an audit ready center (Internal, FDA, GHA, PPTA, & CLIA) with the assistance of center quality

• Develop, Empower, and Mentor Assistant Center Managers as well as other leaders within the center

• Complete all scheduling to always ensure sufficient staff

• Manage all employee hours within timekeeping system (Kronos)

• Spearhead Associate Director Review project to standardize regional corporate reviews

• All activities listed below in the previous job

Assistant Manager of Quality January 2018 – November 2020 CSL Plasma, Jackson, MI

• Directly oversaw a department of 5; Indirectly oversaw a staff of 20-40

• Ensured that all activities within the center were properly completed and in compliance per all Standard Operating Procedures and Work Instructions and CFRs

• Complete all onboarding tasks and oversee all new hire orientation activities 2

• Collaborated regularly with the Center Manager to ensure that the center was compliant with all laws and regulations

• Ensured that the center was always audit ready (Internal, FDA, GHA, PPTA, & CLIA)

• Oversaw all TrackWise Records for the Jackson 205 Center and ensured that all RCS and CAPAs are completed within a timely manner

• Oversaw all training within the training management system (Plateau) for the Jackson 205 center and ensured that all activities are completed as required

• Continuously worked with quality department staff members to train and develop their skill levels.

• Developed and trained new quality leaders for other centers with the Management Trainee Program Quality Specialist May 2014 - December 2017

CSL Plasma, Sterling Heights, Highland Park, & Pontiac, MI

• Reported compliance status data to operational quality management

• Collaborated with center management in the development and implementation of continuous improvement plans

• Coordinated with Quality Assurance Manager to be able to represent the center during internal and external audits, responded to questions, and may stop operations, including shipments to address quality concerns

• Responsible for coordinating and managing training activities, policies, and processes at the center level Phlebotomist September 2011 - May 2014

William Beaumont Hospital, Royal Oak, MI

• Obtained blood samples from patients

• Worked with doctors and nurses to ensure that all labs were properly completed

• Trained new hires and interns

EDUCATION

Masters of Healthcare Management Leadership and Organizational Development Expected 2022 Walden University, Minneapolis, MN

Bachelor of Science in Healthcare Administration 2020 Walden University, Minneapolis, MN

Certified Phlebotomist 2014

Oakland Community College, Waterford, MI

GRADUATE COURSEWORK

Foundations of Healthcare Administration (MMHA 6000) Contemporary Topics in U.S. Healthcare Delivery (MMHA 6050) Principles of Population Health in Healthcare Administration (MMHA 6200) Law, Ethics, and Policy in Healthcare Administration (MMHA 6300) Healthcare Financial Management and Economics (MMHA 6400) Human Resource Management and Organizational Development and Leadership for Healthcare Administrators

(MMHA 6500)

PROFESSIONAL AFFILIATIONS

ASQ-CQIA 2018 - present

3

Contact this candidate