Customer Service Sales
Resume:
Akron, Ohio *****
Phone 330-***-****
E-mail ************@*****.***
Amis Bollinger
Career Overview
Dedicated customer service representative with motivation to maintain customer satisfaction and contribute to company success.
Core Strengths
Strong organizational skills
Conflict resolution
Listening skills
Excellent communication skills
Customer service
Strategic sales
Fast learner
Cash handling skills
Accomplishments
Customer Interface
Greeted customers upon entrance and handles all cash and credit transactions
Assisted customers over the phone regarding store operations, product, promotions and orders.
Product Promotion
Up-sold products and motivated customers to upgrade current product or encouraged additional sister product when purchasing.
Attention to detail to ensure highest quality of products were sold.
Customer Service
Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers.
Handled guest complaints, maintaining a positive experience for the rest of the customers.
Tire Service
Educated customers on tire safety while repairing or replacing in accordance to company policy
Polymers
Properly mixed batches according to company quality standards
Work Experience
Sales
December 2019-March 2020
LKQ Corporation
Demonstrating excellent communication to other employees to efficiently complete customer orders
Greet customers politely and quickly, assessing their need and advising accordingly
Creating and billing sales orders as well as writing purchase orders when applicable
Organize and file any paperwork
Operate cash register and balance any cash
Answer inbound calls professionally and pay attention to detail when receiving the customers initial request information
Use customer service skills and a positive and professional demeanor to continue to create repeat business and institute customer satisfaction
Retail Tire Sales and Service (Keyholder Position)
September 2014 – December 2019
LKQ Corporation, Triplett Tire Depot-Akron, Ohio
Greet customers politely and quickly, assessing their need and advising accordingly
Creating and billing sales orders as well as writing purchase orders when applicable
Create work orders and maintain effective communication with technicians to get customers in and out in a timely manner
Organize and file any paperwork
Operate cash register and balance any cash
Answer inbound calls professionally and pay attention to detail when receiving the customers initial request information
Use customer service skills and a positive and professional demeanor to continue to create repeat business and institute customer satisfaction
Auto Parts Dismantler
November 2010 to September 2014
LKQ Corporation-Akron, Ohio
Receive and respond to intercompany emails regarding available parts
Locate auto parts in the warehouse or on not dismantled vehicles and check for quality
Dismantle parts upon request and place in the proper area for pick up or delivery
Extruder Operator
August 2008 to November 2010
Landmark Plastics-Akron, Ohio
Monitor production of plastic sheeting, paying close attention to detail
Mixing colors to specified ratios
Ensuring plastics measure to the correct gauge without irregularities
Safely starting and stopping machines
Keeping work area clean
Warehouse Associate
February 2005 to August 2008
J.P. Parker and Sons, INC.-Akron, Ohio
Safely operated tow motor inside warehouse environment in order to efficiently pick and pack large orders of produce
Processed shipping and receiving orders
Wash and service semi-trucks weekly to maintain mechanical integrity
Education
Springfield High School, 2000
Akron, Ohio, USA
General Academics, 3.5 GPA
High School Diploma
References
References available upon request.
Contact this candidate