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Megan Nealicia Mapling

Objectives

To succeed in an environment of growth and excellence which provides me job satisfaction and self-development helping me achieve personal as well as organizational goals. As a CAA, PACA and EU law lisence holder,my entire career to date has been driven by my passion for learning and teaching education about safety. One of my career highlights includes acting as a Cabin Controller improving the mindset of on time departures to attending to customers complaints. A diploma in Travel & Tourism and over 14years experience in customer service has shaped me to be relentlessly customer- focused. Local and international experience as a Senior Flight Attendant I learned how to serve each and every class from first to economy as a VIP. Experience

Senior Flight Attendant 7/2015 - 7/2020

Oman Air

Front-line marketing of the airline's key products and services, VIP's serving different classes First, Business and Economy Routinely inspecting cabin emergency equipment for compliance with minimum safety requirements. Facilitating the highest level of safety by inspecting safety equipment, announcing and demonstrating safety procedures and verifying passengers compliance with safety regulations throughout all stages of flight. Senior Cabin Attendant 5/2012 - 6/2015

Comair Ltd Cape Town

Senior Cabin Attendant and acting Cabin Controller for British Airways and Kulula.com, assisted passengers and instructed them on safety procedures. Maintained and updated knowledge of applicable policies, procedure and objectives and communicating applicable information to other crew members. Promoted customer satisfaction including overseeing crew service delivery. Sales and marketing of the low cost kulula brand key products. Supervisor Ticketing Agent/Gate Controller 3/2009 - 3/2012 Bid Air Aviation Cape Town

Issued E-tickets and wrote excess baggage coupons. Handled check-in and boarding procedures for Emirates airlines, Air Berlin, Delta airlines, KLM Royal Dutch airlines, Virgin Atlantic and Singapore airlines. Check-in Agent/ Audit/Ticketing Agent 2/2006 - 2/2009 Equity Aviation Cape Town

Provided passengers with instructions on how to use self-check systems.Check- In for Singapore airlines and Qatar Airways aswel as Emirates airlines. Educating passengers on airport security protocols and luggage allowances. Managed excess baggage for Singapore airlines and Qatar Airways. Scheduled Audits on selective flights for safety. Skills

Air Travel Travel Agency Operations Tourism

Customer Care & Communication Galileo

Amadeus Chrischeck German

CPR & First Aid

Emergency Procedures

Aircraft Evacuation

Qualifications

Travel & Tourism 1/2005 - 12/2005

The Travel and Tourism Academy Waverly Business Park Grade 12 (Matric) 1/2004 - 12/2004

Ravensmead Senior Secondary School

Fire Fighting 7/2015 - 9/2015

Oman Air

Interests

Music Art and Dance

Writing biography

Personal Information

Date Of Birth: 6/6/1987

Nationality: South African

Martial Status: Single

Religion: Christian

Address: 2 Brugstraat Parow East

References

Request On Demand

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