CURRICULUM VITAE

CATHARINA MAGDALENA VAN MEYEREN

(Carina)

September 2020

PERSONAL DETAILS

NATIONALITY South African

DATE OF BIRTH 20 June 1972

ID NUMBER: 720-***-**** 08 8

MARITAL STATUS: Single

GENDER: Female

DEPENDANTS: None

HOME LANGUAGE: Afrikaans

OTHER LANGUAGES: English (fluent)

CONTACT NUMBERS: Mobile: 082-***-****

e-mail: admg1w@r.postjobfree.com

HOME ADDRESS: 53 Highlands Estate, 159 Alethea Street, Lyttelton, Centurion, 0140

DRIVER’S LICENSE: Code 08

HEALTH: Excellent

HOBBIES, SPORTS AND INTERESTS: Squash, Golf, Travel, Reading on topics i.e. History, watching National Geographic and Discovery Channel

EDUCATION AND TRAINING

PRIMARY SCHOOL ATTENDED: Escombe Primary School Queensbourgh, Kwa–Zulu Natal

LANGUAGE MEDIUM: English / Afrikaans

DURATION: 1979 - 1985

LAST SCHOOL ATTENDED: Gelofte Hoërskool Kwa-Zulu Natal - Pinetown (1986-1990)

Matric

LANGUAGE MEDIUM: Afrikaans

TERTIARY EDUCATION: Technikon Pretoria

DURATION: 1991 – 1994

COURSE: Tourism

SUBJECTS: SAAFARE

FARES 1 – 6

SAFARI

GALILEO

TRAINING

Excel 1 and Excel 2

Power Point 1

Galileo

Amadeus

Sabre

Super User

CAREER HISTORY

BELIEF STATEMENT:

I believe that possessing the vision and drive for true professionalism enables me to provide critical interventions at the level of strategy, operations and process. The high level of commitment and enthusiasm, which I bring to a team, contributes to the successful outcome of those projects in which I am involved.

NAME OF CONCERN: TOURVEST TRAVEL SERVICE – EMERCENGY CALL CENTRE

POSITION: Senior Travel Consultant

PERIOD EMPLOYED: Mar 2016 – Aug 2020

KEY AREAS OF RESPONSIBILITY:

Assisting with all clients from the whole of Tourvest

Working on numerous GDS – Amadeus, Galileo, Sabre

Working on Portal for Parliament clients

Helping clients with TravelIT – from issuing of tickets, car and hotel vouchers.

Assisting in issuing tickets, re-issues and Emd’s

Dealing with general problems and assisting the customer’s as quick as possible in a professional manner

I am superb when working under pressure (crisis management)

NAME OF CONCERN: TOURVEST TRAVEL SERVICE – MARINE AND OFFSHORE DIVISION

POSITION: Senior Travel Consultant

PERIOD EMPLOYED: Nov 2013 – Mar 2016

KEY AREAS OF RESPONSIBILITY:

Shift working for the MARINE AND OFFSHORE Division

Working on both accounts Weatherford and Schlumberger

Working on Right Now Mail – Weatherford

Working on the E-Travel System – Schlumberger

Helping clients with quotes, offers, issuing of tickets, car and hotel vouchers.

Assisting in issuing tickets, re-issues and Emd’s

Dealing with general problems and assisting the customer’s as quick as possible in a professional manner

I love the challenges and diversity of working on both the boxes and the challenges it brings every day.

NAME OF CONCERN: TOURVEST TRAVEL SERVICE – EMERCENGY CALL CENTRE

POSITION: Senior Travel Consultant

PERIOD EMPLOYED: Oct 2012 – Nov 2013

KEY AREAS OF RESPONSIBILITY:

Assisting with all clients from the whole of Tourvest

Working on numerous GDS – Amadeus, Galileo, Sabre

Working on Portal for Parliament clients

Helping clients with TravelIT – from issuing of tickets, car and hotel vouchers.

Assisting in issuing tickets, re-issues and Emd’s

Dealing with general problems and assisting the customer’s as quick as possible in a professional manner

I am superb when working under pressure (crisis management)

NAME OF CONCERN: AMERICAN EXPRESS TRAVEL – NISSAN IN-HOUSE

POSITION: Team Leader

PERIOD EMPLOYED: MAY 2010 – Oct 2012

KEY AREAS OF RESPONSIBILITY:

Consultations with top level Management

I was allocated a Prime account to deal with, with Nissan In-house

I was also offered an external account (Engineered Systems Solutions – Mario Ferreira) to see to

I exude a sense of passion and pride in our company both internally and to our customer base

I have to ensure that service level agreements are adhered to

Assisting with keeping the refund applications file up-to-date

Checking that the refund applications that was submitted by the consultants are correct

As our accounts and BSP is centralized at our Head-Office in Fourways duties in this area are limited

A rotation of the emergency cell phone, every alternative week

24-hour Focal point access at home

Making sure office runs smoothly

Dealing with problems either from the consultant’s side or from the customer’s side

Checking of Ticket / MPD register

Power Point Presentations

I am superb when working under pressure (crisis management)

Motivating office staff, by involving everyone right from the messenger through all the ranks in additional work and projects. They would all therefore have a better understanding of office routine

Ensure that:

othe companies risk management is adhered to and maintained

othe passenger profiles are updated and carried over into bookings

oExpenses are kept to a minimum and understanding an income statement

oClient retention and facilitate high level relationships

oManage client feedback surveys in branch and communicate to my operations manager

oThat operation manager deadlines are adhered to without failure

oThat cost saving benchmark are achieved

oThat all invoicing is up to date at month end

oThat office / staff neatness is maintained

NAME OF CONCERN: SEEKERS TRAVEL – MERCEDES BENZ SOUTH AFRICA IN-HOUSE

POSITION: Team Leader

PERIOD EMPLOYED: July 2009 – May 2010

NAME OF CONCERN: AMERICAN EXPRESS TRAVEL – Aurecon IN-HOUSE

POSITION: Team Leader

PERIOD EMPLOYED: February 2009 – July 2009

NAME OF CONCERN: AMERICAN EXPRESS TRAVEL – Nissan IN-HOUSE

POSITION: Team Leader

PERIOD EMPLOYED: November 2007 – February 2009

NAME OF CONCERN: AMERICAN EXPRESS TRAVEL – BMW IN-HOUSE

POSITION: Team Leader

PERIOD EMPLOYED: March 2006 – October 2007

NAME OF CONCERN: AMERICAN EXPRESS TRAVEL – SIEMENS IN-HOUSE

POSITION: Senior Consultant / Team Leader

PERIOD EMPLOYED: October 2002 – March 2006

NAME OF CONCERN: PRETORIA TRAVEL

POSITION: Intermediate Consultant

PERIOD EMPLOYED: October 1996 – October 2002

NAME OF CONCERN: TEMPO TRAVEL

POSITION: Junior Consultant

PERIOD EMPLOYED: June 1994 – October 1996

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