Head Spa and Wellness
Resume:
I have completed a SPA MANAGEMENT DEGREE that consisted of
Anatomy, Massages and Spa Business management classes. I am also a Wellness Coach, Life Coach & Holistic Health Nutrition . Certified CPD. UK.
Ayurveda Practitioner, Dosha consultation, Ayurvedic Treatment Recommendations, Veda Diet, Yoga and Meditation for Dosha, Lifestyle Consultation. I am an Authorised Licensed Wellness Professional.
Good knowledge on SPARK (spa booking software ), Book4Time, MICROS BILLING, OPERA, Micros- Fidelio, Bayan System, InnkeyPMS . Advanced experience in Excel and Word. Wellness and Lifestyle Consultation Guest Experiences and Activity
Organising Trainings for Spa therapist, Yoga Instructors, Lifeguard, Spa Attendants and Spa Receptionist on monthly basis.
Monthly Audits and Evaluation within the departmental performance
Monthly Sales targets and up-selling skill trainings Post Covid-19 Spa Guidelines and SOP Designing Spa Menu and Collaterals Plan
S.O.P Training and Recruitment of the wellness teams Planning and Implements of Wellness Revenue Strategies and spa budget presentation to Founder
Planning and Organising for Wellness Retreat and Calendar - Host and Visiting Practitioner
Spa Business Plan and Budget Planing
Spa and Wellness Marketing Strategy & SWOT Analysis BRAYAN FERNANDEZ
CORPORATE HEAD WELLNESS & SPA
P E R S O N A L
S T R E N G T H
Possess over 10 years of
professional experience in Spa &
Wellness Management . Certified
Ayurveda Practitioner and
Professional Spa Executive, Spa
Facilities Planning, Spa Revenue
Strategy, Wellness Trends and
Retreats, Spa Budget and Market
S.W.O.T Analysis.
Gir National Park, INDIA
***************@*****.***
www.linkedin.com/in/braya
n -fernandez-7a894171/
C O N T A C T
S K I L L S
W O R K E X P E R I E N C E
brayan.fernandez29
CORPORATE HEAD WELLNESS & SPA
WOODS AT SASAN 5 * LUXURY BOTIQUE RESORT & SPA
- INDIA - NOV 2019 - PRESENT
BRAYAN FERNANDEZ
CORPORATE HEAD WELLNESS & SPA
A C H I E V E M E N T S &
G U E S T C O M M E N T
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Employee of the Month at
Kempinski Seychelles
Pre- Opened and setup Spa
and Recreation Facilities for
Cristal Hospitality
Monitors budget, uses purchase orders, effectively utilizes and processes invoices timely.
Replying guest mails and inquiries regarding the wellness packages and spa treatments
As a manager, assists in creating policies and procedures for all hotel associates.
Planning and Preparing Therapist Utilisation Report, Monthly Report.
Achieves budgeted departmental revenues.
Coordinates all operational activities of the Spa. Prepares performance appraisals and presents to
associates in a timely, respectful and professional manner.
Has an eye for detail in cleanliness and appearance of staff and operations.
Leads Spa Pre-shift meetings and attends Management meetings.
Handles guest complaints with professional courtesy and expediency.
Drive the team for the revenue targeted strategies. Plan and prepares Revenue Strategy Plan and KPI 's to uphold
Prepares Annual budget for the Spa and Spa utilisation Ratio, Revenue per Treatment hour, Revenue per
occupied Guest, Average treatment Rate.
Effectively trains and coaches staff to consistently provide service that meets the LQA Standards.
Effectively interviews and selects new recruitment for the spa department.
Holds staff accountable to the policies and procedures of the hotel.
SPA MANAGER + VISITING PRACTITIONER
SHANTI MAURICE RESORT AND SPA - MAURITIUS
JUNE 2019 - SEP 2019
P R E V I O U S
E X P E R I E N C E S
BRAYAN FERNANDEZ
Corporate head wellness & spa
CPD ACCREDITION. UK
[ Certified Life Coach,
Wellness Coach, Holistic
Health Nutrition ]
Certified Holistic Spa &
Wellness Management :
NVQ LEVEL 2 { Anatomy
Massages,Treatment & Spa
Management }
[ Indian Spa Academy
Licensed Certificate ]
Ayurveda General Practice
& Treatments / Consultation:
PVA -Ayurvedic Medical
Recognized by Central Govt.
of India
Diploma In Hotel
Management : IITM (indian
Institute of Tourism
Management ) 2006 - 2008
Degree : Bachelor of
Commerce, Shobith
University, INDIA
E D U C A T I O N
Planning, Implementation and Full set-up of Spa & Health club, Fitness centre, Moroccan bath and Massage Rooms. Spa Menu Planning and Set-up's.
Costing and Pricing to make new Spa and Fitness Membership Packages
Maintain and preserve the Spa’s vision and mission. Training & Recruiting, Appraisals and Nomination for the Employee of the Month.
Preparation of Department Scenarios and Training
Ensure the spa’s operating procedures and policies SPA S.O.P ‘s Manuals are implemented and updated as required. Implementing and maintains Novelties within the department Weekly meeting with managers/supervisors of the spa. Giving and receiving information, providing strategy meetings for all departments on a regular basis.
Maintaining and follow up the Guest Comments Cards. Resolve customer’s disputes or complaints immediately. Ensure safety and security for Spa guests and staff. Conducts employment evaluations.
Close Working with Suppliers and Organise Purchasing for the spa & health club.
Overall Monitor's & In-charge of the Spa & Health club department, to be ensure the guest is been served as the organisation needed.
Taskforce - Pre-opening Cristal Hotel, KSA
Reporting to directly General Manager of the Hotel. Pre- Opening of Spa & Health club in KSA, and led to the grand opening of the hotel.
S.W.O.T analysis of internal and external markets, project planning and implementation, where as the
organisational suits.
SPA & RECREATION MANAGER
CRISTAL HOSPITALITY - ABU DHABI / RIYADH
MAY 2017 - MAY 2019
BRAYAN FERNANDEZ
I hereby declare that all the above mentioned information given by me is true and correct to the best of my knowledge and belief.
DISCLAIMER
BRAYAN FERNANDEZ
Corporate head wellness & spa
Brayan Fernandez
DOB: 16-06-1986
Height : 6’’
Weight : 84 kg
Blood group: O+
Martial Status: Married
Passport Number: J4129481
P E R S O N E L
D E T I A L S
Spa Senior Therapist at Utopia World Resort & Spa, Antalya, Turkey.
DEC 2014 - OCT 2015
Therapist / Yoga Teacher at Kempinski Seychelles
Resort, Baie Lazare, Mahe, Seychelles.
NOV 2012 - DEC 2014
Holistic Spa Therapist at Amvi Spa, Bangaluru,
India
NOV 2011 - NOV 2012
R E F E R E N C E S
Mr. Menno Deboer
Chief Operating Officer
Cristal Hospitality
*****.******@******************.***
Mr. Philippe Frugere
General Manager
Hotel 2 Fevrierlome
********.*******@*****************.***
Spa & Recreation Assistant at Rock Spa Fregate
Island Private, 5 star Luxury Island, Seychelles.
NOV 2015 - MAR 2017
Acting Spa Supervisor when spa manager absence
Performing all types of Massages and Body Treatments Daily Opening and Closing of Rock Spa
Daily Yoga Classes for the Guest
Scored 96% on LQA Spa Audit for Reservation &
Treatments Standards
Preparing of the store request on FMC
Promoting Couple massage in Anse Victorin Beach
Daily follow ups for the spa operational checklist
Contact this candidate