RITU CHOPRA

Irvine, CA ***** (Willing to Relocate) · 714-***-**** · admfzw@r.postjobfree.com PROFESSIONAL SUMMARY

I am a highly competent and experienced professional in the mental health and social services fields who can be a valuable contribution/asset to your organization. I hold unique and distinctive qualities and areas of expertise to help achieve organizational goals efficiently and effectively. My top strength is the ability to utilize and apply my academic knowledge and professional experiences to the offering position and your organization.

EDUCATION

Bachelor of Arts, Psychology,University of California Davis, Davis, CA – Graduation date: 06/2017 GED, Norco College, Norco, CA – Completion date: 08/2015 AREAS OF EXPERTISE

PROFESSIONAL EXPERIENCES

CATHOLIC CHARITIES OF THE DIOCESE OF SANTA ROSA, Napa, CA 01/2019-01/2021

NAPA NIGHTINGALE RESPITE CENTER PROGRAM

Participant Advocate 1

Demonstrated Housing First ideology in on-going housing-focused conversations with participants and researched local housing opportunities and shared with participants and/or coordinated with case management

Learned and utilizes harm reduction and motivational interviewing concepts and strategies

Worked an assigned shelter shift (day, swing, graveyard), performed necessary duties under minimal supervision

Assisted with conflict resolution, encouraging positive methods of problem solving, respectful communication and self-restraint, discern when to disengage and when to request for assistance from others

Assisted with supervision of community volunteers and shelter participants, ensured that volunteers and shelter participants meet all agency and program requirements

Learned and maintained an in-depth knowledge of agency and partner resources, built relationships with staff of partner agencies to facilitate communication and referrals, used referral processes and trained volunteers to use them

Maintenance of cleanliness of the facility and sanitation duties as required, occasional work with biohazards

Maintained documentation and entered and tracked all necessary information for communicating with co-workers and management

Completed program intake and exit paperwork, accurately, timely, and with minimal errors, inputted information accurately and timely into the Homeless Management Information System (HMIS)

Attended staff meetings and in-service trainings

Provided food preparation for client meals/laundry duties/cleaning duties, ADLs/Independent Living Skills

Performed other related duties as assigned

PUBLIC HEALTH FOUNDATION ENTERPRISES (Formerly G.R.I.P), Concord, CA 02/2018-11/2018

PHILIP DORN RESPITE CENTER PROGRAM

Service Coordinator

Worked with homeless adults referred from hospitals regarding medical necessity and in need of psychiatric/medical respite care

Identified and supported consumers to access resources and services to establish their income, housing, medical, mental health, substance abuse, and other social service needs

Met billing/quota/project deadlines with the Veterans Affairs and Contra Costa County for funding purposes

Assured that services were provided in collaboration with all applicable funding streams and regulations

Assisted in overseeing programs in the absence of the program coordinator, and provided additional supervisory support if needed

Implemented client-centered services that are strength-based and needs-driven, and are culturally relevant while supporting the PHFE mission, vision, values

Managed flow of referrals, intakes, and discharges of consumers and ensured accessibility and welcoming of all people

Managed the maintenance of records and other administrative requirements per HIPAA regulations

Ensured compliance with documentation and charting requirements for all funding streams

Implemented Continuous Quality Improvement (CQI) standards and worked with staff to implement systems

● Tech-Savvy

● Ability to Multitask

● Independent and Team Player

● Ability to Meet Project Deadlines and Quota

● Strong Written and Verbal Communication

Skills

● Knowledge and Application of the DSM

● Culturally Competent

● Expertise in Assessing and Treatment Planning

● Fast Learner and Punctual

● Ability to Create and Maintain Professional

Rapport with Clients and Staff Including

De-escalating Situations

for CQI

Communicated effectively and conscientiously utilizing strength-based language and philosophy throughout all aspects of program management and supervision

Participated in the delivery and attendance at trainings for the purposes of agency, professional, and personal development

SKILLS

Technical: Microsoft Office, AVATAR, HMIS, Data Entry (70 WPM) Languages: English and French (verbal and written) Certificates: HIPAA certified (02/2018) and CPR and Mental Health First Aid certified (01/2018) Training: Concord Police Department Safety Training (2019) AWARDS/ACHIEVEMENTS

Certificate of Recognition and Appreciation Award (2020)

Contact this candidate