BARBARA ANN HEITE

***** * **** ** *******, AZ ***32 480-***-**** admfy6@r.postjobfree.com

Dynamic, exceptional, and deeply passionate, facilitator, mentor, and advisor. Consistently recognized by management and awarded throughout career for commitment to outstanding customer service and excellence.

• Superb conscious communication, facilitation, teaching, mentoring and writing skills; deep understanding of how to motivate others in personal growth and essential life skills.

• Ability to create safe environments; quickly establish deep trust and create rapport with clients from diverse backgrounds. sought out, highly respected and dynamic team collaborator and contributor.

• Lifelong learner; highly organized and known for going the

“extra mile,” meticulous attention to detail.

Administrative and Customer Service Professional

Accomplished and results-focused Administrative and Customer Service Specialist with over 15 years of expertise and a proven history of directing daily office functions, going above and beyond to deliver comprehensive support. Committed to 100% customer satisfaction. Computer savvy and able to easily learn new software and systems. Outstanding communication and interpersonal skills to easily establish trusting relationships with others. Adaptable and flexible with strong time-management and multi-tasking skills to thrive in fast- paced settings. Influences organizational growth and development and supports the short and long-term goals and requirements of a company.

Areas of Expertise

Client/ Staff Support

Staff Training and Supervision

Social Media

Customer Service

Report Creation

Meeting Coordination

Google Suite/Office

Developed and Presented

Educational Series

EXPERIENCE AND ACCOMPLISHMENTS

Enrollment Coach III February 2019 to Present

Enrollment Advisor III (2/2018) February 2018- February 2019 Zovio/Bridgepoint Education at Ashford University

Proficient with Microsoft Office Suite, Canvas, Talisma, Avia, & CRM. Communication with student and co-workers, High-level attention to detail for documentation across the different systems. Consistently High Retention. Work with adult students to re-engage into an online classroom platform. The focus is retention through coaching through challenging mind-sets and learning to navigate through tools in classroom. Also, working with Enrollment Advisors to develop soft skills to assist with engaging and retaining potential students.

Creative Director of Education and Programs- Volunteer 2015 –2019 Loving Group, LLC Phoenix, AZ

Coach Talk Café 01/2020-Present

Phoenix, AZ

Create curriculum based on nonprofit philosophy and oversees the coordination, training and implementation of given program focus throughout the various volunteers through the nation. Acknowledged for approachable style, active listening skills and ability to hold others with compassion, care and respect

Executive Assistant April 2017- January 2018

Business Innovations Group

Social Media Company

• Strong organizational skills that reflect ability to perform and prioritize multiple tasks seamlessly with excellent attention to detail

• Very strong interpersonal skills and the ability to build relationships with stakeholders, including staff, board members, external partners

• Expert level written and verbal communication skills

• Demonstrated proactive approaches to problem-solving with strong decision-making capability

• Emotional maturity

• Highly resourceful team-player, with the ability to also be extremely effective independently

• Proven ability to handle confidential information with discretion, be adaptable to various competing demands, and demonstrate the highest level of customer/client service and response

• Demonstrated ability to achieve high performance goals and meet deadlines in a fast-paced environment

• Forward looking thinker, who actively seeks opportunities and proposes solutions Student Admissions Advisor 2008 - 2016

University of Phoenix Phoenix, AZ

Six times recipient of the Customer Service Impact Award, given by the Director of Admissions at the University. Advised students on application process, organized master files of applicants to ensure consistency, ease and efficiency of system. As a result, positively impacted verifiable results on quality of service for student applicants, and significantly decreased number of days of application process from 120 to 30 days. Received numerous Epic Awards from peers and internal team members for identifying and resolving issues and exemplifying a desire and commitment to go beyond expectations to support team members’ goals.

Trainer, Customer Service 2002 – 2008

Mimi’s Café Phoenix, AZ

Acknowledged by management for “infectious can-do” attitude; ability to de-escalate and resolve charged situations and consistently modeling stellar work ethic. As a result, was promoted to company Trainer; educated, trained and coached new employees and current employees in creating customer service excellence and conflict resolution. Recognized by General Manager for significant contribution to improving overall management-staff relationships; awarded “Employee of the Month” three times within six years.

EDUCATION

Master of Science, Human Dynamics, Western International University, Tempe, AZ 2014 Bachelor of Science, Management, University of Phoenix, Phoenix, AZ 2012 CERTIFICATION

Temperament Coach, Certified with Dr. Ray Lincoln / 2012 Certified Personal Impact Coach, Life Impact Coach/Phoenix with Dr. Allen McCray/ 2015 Certified Safe Conversations developed by Dr. Harvell Hendrix/2016 Certified Advanced Ho’oponopono Practitioner/ Dr. Joe Vitale/2018 Published Author of three books Oct 2014- Nov 2016 References

Brian Williams Direct Manager

619-***-**** Zovio/Bridgepoint Education at Ashford University Frank Mazza Direct Manager

480-***-**** Zovio/Bridgepoint Education at Ashford University Marcus Lee Director of Development with

602-***-**** Business Innovations Group

Sharon Stephens Creator/Director Loving Groups, LLC 480-***-****

admfy6@r.postjobfree.com

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