Name; HAMZA MAGALA

NATIONALITY; UGANDAN

EMAIL; admfv9@r.postjobfree.com

Mobile; +971*********

Address; DUBAI, UAE

CAREER SUMMARY

An engaging supervisor with 5 + years of extensive experience in hospitality industry. Highly sociable, passionate and focused on tasks at hand, motivated leader, detail oriented, enthusiastic and highly proficient at creating long lasting and memorable guest experiences.

WORK HISTORY AND EXPERIENCE

I hold experience working as a supervisor in a coffee shop, pool bar and team leader in an all-day dining restaurant and a server / waiter.

SUPERVISOR AT RADISON BLU WATERFRONT Dubai (JULY 2019-TODAY)

● Part of the pre- opening team planning and directing all functions of the food and beverage department to meet the daily needs of the operation in order to maintain high standards of F&B quality service in the lobby café and pool bar.

●Co-ordinating the daily operational requirements of the outlets and monitoring the sales of F&B items optimized and increase profits by controlling and avoiding wastages of beverages and labor costs.

●Conceptualizing and implementing new menu items and developed liquor inventory controls.

●Educate staff on HACCP standards, monitor the department for compliance and municipality food safety and sanitation standards.

●Leading the team in sales forecasts and schedules to reflect desired productivity targets and ensure proper coverage for daily operations.

●Handling customer complaints and concerns, use customer recovery processes as needed to ensure customer satisfaction.

●Assisting the manager with recruitment and selection of standout candidates plus daily operations which maintain a sequence.

●Monitoring stock levels and ensuring FIFO and avoid expires.

●Creating innovative processes for guest satisfaction that has resulted in increasing ratings on guest satisfaction survey.

●Developing incentive programs to increase productivity and guest service among colleagues.

●Supporting a positive work environment of employee growth and development, inter-department team work and exceptional customer service.

●Creating luxury for all the senses by preparing beverages and serving guests in the café and bar in accordance to company standards.

●Creating and implementing of a food safety and sanitation program

●Co-ordinating cross training to ensure food service efficiency.

●Maintaining and striving to exceed departmental qualitative and quantitative service standards.

●Facilitate flawless execution of flow between colleagues, guests and their orders ensuring overall food service efficiency.

●Train, coach and schedule employees to ensure proper coverage, monitor performance and recommend corrective actions.

●Engage in guest interactions in a sensitive and appropriate manner, plus anticipate guest needs& ascertain satisfaction.

●Co-ordinating, supervising and directing all aspects of coffee shop and pool bar.

●Increasing coffee shop& bar revenues by developing and marketing featured mocktails, cocktails and other beverages.

●Supervising colleagues to meet quality standards and respond to special guest dietary needs.

●Working closely with the manager, assistant manager and chef to ensure effective co-ordination and co-operation between departments.

Team Leader at beach Rotana hotel and resort Abu Dhabi June 2017- May 2019

● Ensured that the general presentation of the restaurant, tables are set properly, beverages and other work stations are in order and fully stocked, glasses and other silverware are presentable.

● Oversaw reservations and ensured each team member is assigned a section to handle so as to create memorable guest moments and ensure satisfaction

● Discovered training needs of the team and provided coaching.

● Created an inspiring team environment with an open communication.

● Provided information to guests with regards to their enquiries to the best of my knowledge

● Ensured all food and beverages served to guest conformed to local guidelines and are of highest standard.

● Improved sales, the quality of service and promotion of our items in compliance with standards and hygiene.

● Supervised F&B team, helping improve their skills and providing support for career development.

●Handled all guest complaints in the best possible way and informed my manager of all situations at play.

Server at KAFFAA BEANS SPECIALITY COFFEE DUBAI SILICON OASIS (January 2016- April 2017)

●Made sure all promotional items like coffee beans or drinks are always well displayed to catch an eye

●Took orders from guests for drinks or food plus collected payments from guests.

●Regularly checked with customers and ensured that they were enjoying their meals and take action to correct any problems.

●Presented menus to guests and answered about any specific menu items and making recommendations while shedding a light on our daily specials.

●Made sure guests where dining in a clean environment and atmosphere. Cleaned and cleared tables when guests were done dining.

●Frequently assisted colleagues during rush periods to foster team work while providing exceptional service and guest dining experience.

●Significantly increased guest check averages by promoting appetizers, desserts and our daily specials.

●Managed call in for food and drinks orders.

●Brewed coffee orders and also other drinks then served them to guests accurately and in a timely manner.

WAITER AT CHICKEN TODAY RESTAURANT (JANUARY 2012-OCTOBER 2015)

•Welcomed and sat guests in a cool and conducive atmosphere

•Served menus to customers and took orders plus entering them in pos system

•Maintained cleanliness on the floor and also on the tables after customers using them

•Accepted payments from clients either by cash or by card payment

•Accepted calls for delivery and inquiries

•Performed breakfast and lunch buffet set up and replenished food items

•Refilled condiments and made sure we are well stocked

•Wiped all the cutlery and glassware and refilled side stations.

performed other tasks as assign by my supervisor

SKILLS AND COMPETENCE

Exemplary /standout behavior and character with regards to timings, dressing, grooming and self-discipline.

Critical thinking I.e using logic and reasoning to identify the strengths and weaknesses

Complex problem solving skills and how to approach different situations in the workplace.

Exceptional inter-personal communication

Skilled trainer and coaching I.e developing learning strategies and methods.

Effective work flow management

Customer focused based on consistently delivering excellent service with an informed, friendly and effective approach.

Cash handling and POS system promoting a positive atmosphere for the guests

Proven track of providing positive people skills

Ability to adhere to hygienic and sfety standards

Micros and POS completion skills

Team leadership

Barista and bartender

Monitoring and managing labor costs and daily expenses with a focus of meeting and improving financial targets.

Well maintained financial reporting skills.

Cleanliness, sanitation and safe working environment consistently promoting colleague health and safety.

EDUCATION BACKGROUND

•High school graduate 2008(Uganda advanced certificate of education)

•Departmental fire fighter and first aid

•Essential food and safety food handling practices (person in charge) p.i.c

LANGUAGES

●English (fluent)

●Spanish(basic)

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