Admin Employee Relations

Experience

HR and Admin Coordinator **** March till date

SPORTLAND GROUP OF COMPANY -Jabel Ali Free zone, Dubai Started as Data Entry operator in Inventory Department

Answerable to all HR related queries

Issue all documents – offer letters, warning letter, termination, salary certificate, No Objection Certificate, other required paper work (with management approval)

Handling Petty Cash, Management Expenses, Etc

Annual Leave (collecting leave form for those staff wants to go vacation)

Renewal meetings – sorting the required paperwork

Cancellation & final settlement – arranging various documents required for the meeting

Handling Admin work combine with Accounts Department

Arranging medical schedule for renewal staff/new staff

Handling all documents – pre hire, visa process and other documents as per the requirement

Quality Assurance Executive/Call Center 2016 to 2018 DIALOG AXIATA PLC, Sri Lanka

Maintains communication equipment by reporting problems

Maintains and improves quality results by adhering to standards and guidelines

Recommending improved procedures

SME Account Officer/Customer care 2010 to 2014

DIALOG AXIATA PLC, Sri Lanka -

Accepting all the payment ensuring all prices and quantities are accurate and providing a receipt to every customer.

Welcoming Customers, answering their Quires, helping them locate items, and providing advice or recommendation. Customer Relation officer 2006 to 2008

JANASHAKTHI INSURANCE COMPANY, Colombo,, Sri Lanka

Receiving customer’s requests by telephone or mail. Analyzes requests, provides information requested and routes the request to the proper person.

Analyzes transaction, correct records and adjusts errors

Coordinate with supervisor in handling imported client complaints. Strengths

Friendly, enthusiastic and persuasive

Excellent communication skills and a professional demeanor gained through extensive interaction with public

Computer proficiency in MS Office and internet

related programs

Recognized for reliability and getting the tasks done through persistence and strong work ethic

Professional & Educational

qualification

G.C.E. ORDIANRY LEVEL EXAM SRI LANKA-: 2000

[Two “D” passes, Eight “C” passes]

G.C.E .ADVANCED LEVEL EXAM SRI LANKA -: 2003

[Art Stream - One ”B” Pass,Two “C” passes]

Institute of Personnel Management Sri Lanka

[Foundation].

Computer Diploma Course in Tec Sri Lanka

[Computer Based Accountancy]

Diploma in English Language [ Aquinas University, Colombo, Sri Lanka]

Secretariat Diploma Course - [ Aquinas University, Colombo, Sri Lanka ]

PERSONAL INFORMATION

Date of Birth -: 20 January 1985

Gender -: Female

Nationality -: SRI LANKAN

ENGLISH

HINDI

Dulani Niduka

+971-*********/ 567746931

************@*****.***

Dubai, UAE

To become part of a team with high morals, integrity, honesty and professionalism where I can perform with passion to further improve my knowledge and achieve professional and financial satisfaction.

Contact this candidate