Industrial Training Service Manager
Resume:
P.O. Box: SS *****
Nassau, Bahamas
********@*****.***
December 2020
Dear Sir/ Madam:
My warmest greetings! I write to express my interest in obtaining employment with your business establishment. My objective is to become a part of a growing institution, one that is devoted to high quality service, its customers and its community.
To say the least, I am a focused and goal oriented individual who realizes the necessity of high standards and efficiency service in today’s competitive work force. Having achieved many goals in my career as Conference Service Host, I am interested in expanding my horizons by seeking new challenges. I enjoy learning new things and I am opened to be trained.
In light of any possible job openings that would suit my educational and work experience, I would like to be considered as a potential candidate. I have enclosed my resume for your perusal. Look forward to hearing from you.
Sincerely,
Michelle Albury-Young
Enclosure
Michelle Albury-Young
Nassau, Bahamas; 1-242-***-****
PROFILE: Energetic, dedicated, customer-focused administrative professional offering significant experience in self-directed positions requiring effective support, secretarial, and administrative abilities; Proven interpersonal, communication and multi-tasking skills. Adaptable team player recognized for willingness to learn and teach newly acquired skills. Has natural instincts and insight for finding the best solution to unclear situations, issues and problems and takes initiative. Has personal fortitude and integrity when faced with challenges. Understands how work and processes fit in with other departmental or business priorities and objectives.
EDUCATION: Government High School
-Diploma
Industrial Training Center
-Diploma in Electronics
BTVI
-Diploma in Computer Repair
Angleston Urban Renewal Program
-Certificate in Microsoft Office
WORK
EXPERIENCE:
1988-1991 Carnival Crystal Palace Resort & Casino
Slot Machine Technician
Repair & Maintain Slot Machines such as Bali 5000, Bali 5000+, IGT, Universals
Repair & Maintain Coin Counting & Wrapping Machines.
1994-2003- Atlantis Resort, Paradise Island
Restaurant Hostess
Greet customers as soon as they walk through the door
Provide patrons with accurate wait time estimates during busy periods
Maintain a neat, organized front-of-house environment
Seat guests and take initial drink orders as needed to ensure ideal speed of service
Assist with opening/closing tasks and side work as needed
Learn food and beverage menu
Answer phones and schedule reservations with large parties
2003-2019 ATLANTIS- PARADISE ISLAND, BAHAMAS
Conference Service Host / Assistance Conference Service Manager
Meet and greet clients upon arrival and conduct site visits, while providing them with information
Meet with the department heads of the hotel to coordinate any planned events.
Ensures that events progress seamlessly by following established procedures, collaborating with other employees, and ensuring accuracy.
Coordinates and communicates event details both verbally and in writing to the customer and property operations
Responds to and handles guest problems and complaints.
Works with the property staff and customers to address operational challenges associated with his/her group
SKILLS: Good Communication skills, Stong Writing Skills, Customer Service Skills, Time Management, Problem Solving Skills/Critical Thinking, Ability to accept and learn from criticism, De
ACCOLADES: 9-time Employee of the Month and Atlantis’ first Employee of the Year 1998. Atlantis’ Crystal Awards Nominee 2004.
REFERENCES: Available upon request.
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