Contact No: 863-***-****, 829-***-****

Email: admfdi@r.postjobfree.com UMASHANKAR KOTHAPALLI

PROFILE SUMMARY

Talented operations team leader capable of motivating a team of workers and monitoring all performances carefully. A professional with more than 5 years overall experience and more than 2years experience in People & Project management, and operations. Prioritizes excellent communication abilities to ensure no misunderstandings ever interfere with success. Experienced in analysis, business operations, evaluation, and decision making.

PROFESSIONAL EXPERIENCE

From June 2017 - Present

Company : Cognizant technology solutions

Client : Apple

Project : AOI, POI, Advanced Prototype

Roles : Team Lead, Trainer, Spec & Process POC

RESPONSIBILITIES

As a Team Lead

Managing and mentoring a team of 20 associates

Oversee all operations, paying attention to areas in need of improvement and making notes of employees who are struggling.

Interacting with employees, make recommendations, and ensure all workers are fully capable and understand their duties and succeed.

Assign tasks to team based on individual employee talents.

Monitor progress of special projects, ensuring work is completed correctly and on schedule.

Leading all Pilot projects and sharing observations with clients

Preparing Process documents and Hand off keynotes for the pilots based on the observations and sharing them with clients

Conducting experiments to Increase the productivity and accuracy of the

Handling T & M Studies to set the targets for upcoming projects

Scheduling meetings with QA teams to clear the gap between production and QA

As a Trainer

Creating training schedules and plans for new hire batches

Preparing knowledge checks, creating projects for practice tickets, keynotes with common and unique scenarios for new joiners

Working with the client for training content development as per the changes happening in the process.

Submitting weekly and monthly training activity reports to client

Preparing refreshers for Associates in production, based on the top error trends, escalated scenarios, Apple QA feedbacks to reduce the errors and to increase production quality

Till date, trained 11 Batches with total head count of 200 and only trainer to have 100 success rates in new hire certification test

As a POC for Process & Spec

Single point of contact for all spec and process related queries

Actively maintaining dispute and process query trackers to resolve the disputed cases between editors and QCers and to clarify the queries related to process

Reviewing Spec and process documents, looking for options to bridge the gap in the process and to identify the cases for better enhancements

Meeting the clients on weekly/bi- weekly basis to discuss the points for spec & process changes as per the trends observed in ongoing projects

Conducting bi-weekly sessions to identify the gaps between editing & QCers and clear the gap

Reviewing the ideas suggested by associates, leads for process enhancement and taking the potential ideas to client for implementation

Proactively reviewing the upcoming projects, and look for any changes/additions in Spec & Process

ACHIEVEMENTS IN JOB PROFILE:

I have been awarded as the best performer for four continuous quarters

I’ve been awarded as the “Game changer” for the year of 2017-2018, 2018-2019

Designed process document completely from the scratch post which the process got more streamlined, in client words “ KH AOIs pilot design document has been considered as the best so far out of all the pilot documents which training team has received - thank you for your effort and help in creating a such detailed document!

Completing United states mapping before the given deadline by client is one of the biggest achievements in the career

As part of process improvement initiatives, has given 10 tool and process efficiency ideas, which were successfully implemented

Trained a batch of 50 associates successfully without any issues and all of them cleared client mandatory certification

Only trainer to have 100% pass rate in all the client mandate tests conducted for associates post completion of training.

From June 2015 – May 2017

Company Name : Global Logic Technologies Ltd

Client : Google

Project Name : GT Mapping

Sub Project : Buildings Enhancement

Role : Analyst & Mentor

ACADEMIC QUALIFICATIONS

B.Tech – Electronics and Communication Engineering from Siddartha Educational Academy Group of Institutions, Tirupati in 2014 with 72%

TECHNICAL SKILLS

MS-office, Keynotes, pages, QGIS

Operating Systems – Windows, Mac and Linux

PERSONAL TRAITS

Excellent verbal and written communication skills.

Zeal to learn and can pick up any task given and bringing it to Par.

Flexible, attentive and responsible in nature

Team building & leadership skills.

Positive approach, Adaptable

EXTRA CURRICULAR ACTIVITIES

Member of an NGO ‘Navodaya yuvajana Seva Samithi’

Organized 2 technical symposiums during graduation

In current organization introduced dispute tracker to keep a track on dispute cases from editors to QC and resolving them as per spec & process

Involving in weekly team building activities to build the employee and employer relations

Responsible for identifying best minded folks in the team and train them to take up more responsibilities

PERSONAL PROFILE

Name : Umashankar K

Date of Birth : 21st May, 1993

Gender : Male

Nationality : Indian

Languages Known : Telugu, English, Tamil

Hobbies : Collecting bank notes, Traveling, avid music listener

DECLARATION

I hereby declare that the above-mentioned information is correct up to my knowledge and I bear the responsibility for the correctness of the above-mentioned particulars.

Place: Hyderabad (Umashankar K)

Ensuring team members are prioritizing their work duties appropriately. Maintain healthy group dynamics. Ensuring that all health & safety rules are followed.

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