MOHAMMED MOINUDDIN

Hyderabad, India

+91-996*******

admfbt@r.postjobfree.com

OBJECTIVE

Diligent IT Professional with over 13+ years of experience as a Hardware and Network Support Specialist in the IT and Service industry Skilled at operating in a wide range of platforms with excellent written and oral communication skills Seeking to leverage solid technical skills and abilities to advance my career as the next IT consultant

WORK EXPERIENCE

TTEC Madhapur July 2020 - Present

IT Engineer

Installation, configuration, maintaining and troubleshooting of LAN Device like ISP Router and Intermediate Device like router and switch.

Installing, configuring, managing and troubleshooting Microsoft Windows7, Windows 8, Windows Server 2003, Windows Server 2008, and Windows Server 2008 R2.

Set up Users’ Desktop/Laptop and Avaya IP Phone Devices

DHCP and DNS server roles and features are configuration, management, and troubleshooting.

Blocking websites in windows local host file and third party software for end-users

Installed laptops, desktops, and all peripheral devices during the company-wide upgrade.

Installed, configured, tested and maintained operating systems, application software and system management tools.

ServeU, UAE Nov 2010 – May 2019

IT Engineer

Provided day-to-day support to system users, educating employees on troubleshooting and problem- solving protocols.

Provided onsite and remote support to site office across UAE

Oversaw daily performance of computer systems and SERVERS

Maintained 250+ computers, including configuring and monitoring. Worked with vendors to cut equipment costs by 20%.

Installed 350+ laptops, desktops, and all peripheral devices during the company-wide upgrade.

Installed, configured, tested and maintained operating systems, application software and system management tools.

Implemented network security equipment, including firewalls, two-factor authentication, and antivirus software, for networks supporting 200+ users

Provided 2nd and 3rd level technical support and troubleshooting to internal and external users

Resolved issues related to operational components for LAN, WAN and Voice Systems

Reviewed and analyzed security logs to determine and alleviate network threats

Configured new systems and protocols according to strict company guidelines and employee preferences

Oversaw development and maintenance of organization computer systems and intranet

Designed and implemented System Security and Data Assurance.

Setting up new users and management of security, passwords, and backup.

Managing AD and monitor server performance.

Provide support, including procedural documentation and relevant reports.

Properly escalate unresolved queries to the next level of support.

Set up Users’ Desktop/Laptop and Avaya IP Phone Devices

DHCP and DNS server roles and features are configuration, management, and troubleshooting.

Blocking websites in windows local host file and third party software for end-users

Monitoring Bandwidth usages and providing network statistics.

Monitoring and generating report PRI connection for end-users. Dreshak International Group, UAE March 2005 - January 2010 IT Administrator

Monitoring and Administrating of over 80+ systems

Assembling and disassembling the system and troubleshooting the hardware components.

Installation, configuration, maintaining and troubleshooting of LAN Device like ISP Router and Intermediate Device like router and switch.

Installing, configuring, managing and troubleshooting Microsoft Windows7, Windows 8, Windows Server 2003, Windows Server 2008, and Windows Server 2008 R2.

Installation, configuration, maintaining and troubleshooting of domain controller and additional domain controllers.

Assigning the IP address for end users.

Adding and managing computers, creating users and groups using active directory.

Configuring, implementing, maintaining and applying Group Policy to users make access rights.

Create software deployment for domain users using group policy.

Sharing folders, planning and assigning NTFS permissions and disk Quota as per requirements. Administrating and monitoring system performance, internet user activity, disk space, and memory.

Handling with remote desktop connections.

Installing and configuring ticket raising tool for user update query.

Installing and configuring web-server with web applications.

Installing and configuring the Cisco router and ISP router.

Maintaining secret passwords and security for sharing files and folders. Make protection for systems installing and update maintain the antivirus software. Desktop Support Engineer March 1997 -Sept 2004

SABOO Peripherals, Hyderabad

Responsible for any user’s desktop issues and resolving issues for the user.

Escalates issues to another technical support group (Network and Security, Exchange & Server within CLIENT)

Experience in resolving issues with Microsoft software, HP hardware, and Desktop and Network Printers.

Provided investigation, diagnosis, resolution, and recovery for hardware/software problems

Manage all the equipment and peripherals/assets of the company and in charge of the deployment and inventory.

Install business-related software’s as requested by the user with proper approvals.

Expert in DOT Matrix, L&T, Desk JET, Laser JET, Plotter EDUCATION

Bachelors of Computer Applications Mar 2002- July 2005

Diploma in Hardware and Networking Feb 2000 -Jan 2003 CERTIFICATIONS & AWARDS

MCITP (Windows Server 2008)

MCSE (Windows Server 2000)

CCNA

Best Performance, Network Engineer of the Year 2015 PROJECTS

Installed and deployed new systems and IT equipment’s at Abu Dhabi Airport Project Dubai RTA Project

DXB Airport (Site Office)

Etihad Museum

Emirates NBD (Site Office)

ADDITIONAL ACTIVITIES

Cricket, Football, and Badminton

Played as Cricket Captain for Team SPARTANS in Year of Zayed Cricket Tournament, Dubai 2018 TECHNICAL SKILLS

Operating Systems Windows Platforms, Linux (UNIX)

Software MS Office, Visio, Symantec, Antivirus, Ghost, VMware, Lotus Notes, MS Server, ISA Firewall, Exchange, System Center Configuration Manager (SCCM), SQL 2005, VMware, Microsoft Hyper-V

Networking TCP/IP, DNS, DHCP, FTP, ARP, RARP, RIP, EIGRP, OSPF, BGP, SMTP, SNMP, POP3, HTTP, VLANs, VPNs, Telnet, Wireless, 802.11, CAT-5, HP ILO Hardware Desktops, Laptops, Printers, Wireless Access Points, Firewalls, Servers, Routers, Switches, Modems, VPN Concentrators, ISCSI, NAS, SAN, UPS PERSONAL INFORMATION

Name Mohammed Moinuddin

Nationality Indian

Religion Islam

Passport no P2851892

Marital status Married

Languages known English, Urdu, Hindi

License Valid UAE License

MOHAMMED MOINUDDIN

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