Haidee V. Urbano

admfat@r.postjobfree.com

092********

LOT 1 & 2, BLK 33, PHASE 5,

NORTHFIELDS EXECUTIVE VILLAGE,

LONGOS, MALOLOS, BULACAN PH 3000

PROFESSIONAL SUMMARY

An expert in the customer service industry for eight (8) years who is currently focusing in the after sales experience of clients. A contributor and team player of the client retention group. Committed in delivering services and building relationships with clients, being the forefront of customer relationship. Well trained consultant in providing technical expertise in holistic management of client’s health program. EMPLOYMENT HISTORY

Account Officer

Intellicare, 7th Floor, Feliza Building, V.A. Rufino Street, Legaspi Village, Makati City, NCR, Philippines, 1229

AUGUST 2018 – PRESENT

Key Responsibilities

-Trusted advisor, strategic partner and consultant in the holistic management of the client's health program.

-Tasked to maintain and renew client's contract

-Organize healthcare initiative programs

-Answer phone calls and email of clients for matters related to the healthcare plan. Account Executive

EnfraUSA Solutions, Inc. 14th Floor, The Orient Square, Emerald Avenue, Ortigas Center, Pasig, Metro Manila

OCTOBER 2016 – JUNE 2018

Key Responsibilities

-Client’s administrative assistant where I answer phone calls and emails

-Managing concerns and requests of clients and suppliers

-Train new team member

Customer Service Representative

SITEL Philippines Corporation, 21st Floor, Taipan Place, F. Ortigas, Jr. Road, Ortigas Center, Pasig, Metro Manila

DECEMBER 2012- OCTOBER 2016

Key Responsibilities

-Answering customer’s queries and always providing resolution to their concerns

-Placing an order for additional service customer currently have

-Offering services customer may need or want

-Experienced in handling escalation phone calls.

EDUCATIONAL BACKGROUND

Pamantasang ng Lungsod ng Marikina, Marikina

Master of Business Administration, December 2020

Arellano University, Pasig

Bachelor of Business in Administration, April 2018 St. William’s School, Zambales

High School Diploma, 2010

SKILLS

Technical Support

Skillful

Retention

Skillful

Customer Service

Expert

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