Name:Ramakrishna K Mobile: 993*******

Mail id: admfa3@r.postjobfree.com

Profile at glance:

An impact leader in Research Operations with diverse experience, Started in Market Research industry as freelance Corporate projects DI / IDI interviewer and Moderator and came on roll to manage Field Operations and promoted to Quality control management for the process compliance in the project execution parameters, with more than 18 years of industry experience, out of which the last 7 years have been in different regions in Regional Project Management, which involves setting up the hub right from scratch to transform it into a well-knit unit by building a multi-talented team, developing expertise in multi-country project management and costing by identifying vendors and liaising with PM teams across the country.

Areas of exposure: Operations systems and processes in both Quantitative and Qualitative, in- depth knowledge of Field functions – CAPI, online & mobile, Quality control and managing large team involving on roll Executives & Freelance team leaders and Interviewers. PROFESSIONAL EXPERIENCE

Manager – Quality Control Kantar operations

January 2013 –Jan 2014 – Jan2015 - March 2020 (started as Group Head – Field operations)

Key Responsibilities:

• Manage multi-centre projects across the three pillars of on time, least cost and intact (Quality) through PM teams of local offices/ external vendors by following best practices

• Team management – recruitment, training, retention and career progression.

• Vendor identification and management

• Relationship management across vendors, local PM & Research teams across regions.

• Internal systems and process, including internal client satisfaction and sharing best practices with other PM teams

• Nationwide piloting of new solutions and techniques, ISO accreditation/ audits Key Accomplishments:

• Grew client satisfaction and employee satisfaction scores, and consistently managed it at 95% and above.

Head – South operation [South] Intage India- Bangalore Jan 2014 – March 2014

Key Responsibilities:

• Management of B2B & Pharma jobs, with special focus on Customer Satisfaction studies, throughField teams comprising Field Executives and Supervisors across Karnataka & Tamilnadu & AP.

• Project Management including timelines, budget, and quality.

• Resource generation and allocation.

• Major studies handled include those for Aditya Birla group, Blend tests for UB and USL, Titan Industries, Britannia, Toyota to name a few.

Key Responsibilities: Field Manager:

• Responsible for overall Field Operations in Karnataka.

• Managed a team of Executives and Managers across regions. Manager – Quality Management [South] Ipsos Research, Chennai July 2003 –Dec 2005

Key Responsibilities:

• Leading a team of Quality checkers and Team leads for the data quality management of multi- center multiple research projects across Tamilnadu, Karnataka and AP.

• Recruitment, briefing and training of in-house team/ agencies for quality Management. Sr. FIELD EXECUTIVE IMRS Advisory PVT Ltd, Chennai Feb 1999 – Jun 2003

Key Responsibilities:

• The key responsibilities will be the execution of Project’s data deliverables mostly in corporate segment projects.

• Major studies handled include those for Bharti Mobile, Titan, Dodsal Group (Pizza Hut & KFC), Ford Motors, ICICI Bank, SKB, De-beers, to name a few. FIELD EXECUTIVE Hansa research Pvt Ltd, Chennai

May 1996 – Jan 1999

Key Responsibilities:

• The key responsibilities will be the execution of Project’s data deliverables in the Household/ Corporate/ on both Quant and Qual segments of projects. PROFESSIONAL DEVELOPMENT

Training:

• Subject Matter Training:

o With the expertise in the Field operations, I was assigned internal auditing as additional responsibility in the Project compliance for ISO certification at Kantar Operations – Bangalore.

EDUCATIONAL QUALIFICATION

• Graduated from University of Madras with the degree in Bachelor of Commerce. Computer exposure

• MS office.

PERSONAL DETAILS

• Date of Birth: 25th August 1974

• Languages proficiency: English, Kannada, Tamil, Telugu and Hindi