Office Manager Customer Service
Resume:
PROFILE
Is passionate about customer service with more than 15
year’s experience in the hospitality industry specialising in front office management and administration.
EMPLOYMENT HISTORY
Gold Class Driving School
Instructor (Part Time)
March 2021 – Current
-Teach Learners how do drive and pass with K53 method.
-Pass rate of 98%.
-Teach safe management of vehicles on road.
-Pic up and drop off of learners.
-Teach Pre trip outside and inside inspection of vehicles.
-Teach observations whilst on road.
-Teach various parking methods.
Vision Consumer Enterprises (Pty)
Manager
Dec 2018 – May 2020
-Marketing of the business.
-Ensure that creditors are paid on time.
-Ensure that staff gets remunerated on time.
-Mentor and train new staff members.
-Ensure that new client’s credit records are properly vetted before loans are issued.
-Issuing of letter of demands to defaulting clients.
-List clients on Credit Bureau that is in arrears, with no feedback.
-Ensure that the company is compliant with all regulatory Bodies like National Credit Regulator.
-Responsible for development of website where
customers can apply directly for loan.
-Initiated direct debit from clients bank accounts instead of them paying cash.
-Admin Duties.
CV OF IGNATIUS SMITH
INFO
ADDRESS
110 Hill Street, Windsor
Park, Kraaifontein, Cape
Town, 7570, South Africa
PHONE
admf6p@r.postjobfree.com
DATE/PLACE OF BIRTH
1978/01/24
CAPE TOWN
DRIVERS LICENCE
YES
NATIONALITY
South African
LINKS
www.visionconsumerent.co.
za
SKILLS
Reception Skills
Customer Service Skills
Time Management
Computer Literate (Various
packages)
Management Skills
Budgeting and Finance
Customer relationship
management
Analytical Skills
Organisational Skills
LANGUAGES
English – Fluent
Afrikaans - Fluent
Southern Sun The Cullinan Hotel
Assistant Front Office Manager
Sep 2015 – Dec 2018
-Oversee checking in and out of 380 rooms on any given day.
-Provide superior customer service by addressing all questions and concerns immediately from our guest.
-Assisted with the recruitment and training of staff.
-Monitor the productivity of employees directly under me.
-Issue and balance Forex for reception staff.
-Initiated disciplinary action against delinquent staff.
-Check and sign off night audit packs.
-Check arrivals for the week and action room allocations according to requests.
-Ensure that reception staff has enough float to do proper work per shift.
-Perform random pit checks to ensure that all guest charges is correct and that departure pits have being cleared.
-Perform Executive shift and submit report to senior Management to note any discrepancies within their
department and action to rectify it.
-Admin Duties
-Reconcile banking of reception and F&B to ensure that they balance.
-Reason for Leaving - Resigned
Southern Sun The Cullinan Hotel
Call Centre Supervisor
Feb 2013 – Aug 2015
-Responsible for ordering and distribution of stationary for the hotel as a whole.
-Submit PO and invoices to accounts to ensure vendors gets paid on time.
-Ensure that daily call centre logs reports is send to departments every day and raised any issues with regards to delivery of service
-Manage staff rosters and leave days.
-Motivate staff to deliver best service to our guest by providing continuous training.
-Action Monthly stock count of stationary.
-Setting up of telephone codes for all new employees.
-Communicated and follow up with IT department of any IT related issues within the hotel.
-Reason for Leaving - Promoted
EDUCATION
Matric High Grade – 1997
Blinkklip Senior Secondary
School
Diploma – 2001/ Incomplete
Cape Technikon
Sport Admin & Marketing
Certificate – Feb 2003 – Jun
2003
International Labour Org
Start and improve your
Business
Diploma – Feb 2011 – Jan
2013
City & Guilds
Reception Ops & Services
Certificate – Feb 2013 – Feb
2014
Tsogo Sun Academy
Manage Managers
Certificate – March 2014 – Nov
GIBS – University of Pretoria
New Managers Development
Certificate – 2016
Colour Accounting TM.
Financial Literacy & Buss
Acumen
Southern Sun The Cullinan Hotel
Guest Relations Officer
March 2009 – July 2013
-Welcoming guest.
-Check in and out of VIP guest.
-Room allocation of VIP guest on Opera.
-Liaise with different departments to fulfil guest needs and request.
-Handle guest complaints and resolve it.
-Interaction with guest to make stay experience much better.
-Create memorable experience for guest.
-Reason for Leaving – Promoted
Southern Sun The Cullinan Hotel
Concierge
Oct 2005 – Feb 2009
-Supervise 8 porters plus 2 door man.
-Reason for Leaving - Promoted
Referees
Hlengiwe Mbonwa (Deputy
GMCullinan)
GM Garden Court Mthatha
hotel
Hlengiwe.mbonwa@tsogosun.
com
Hannes Human (FO Manager
Cullinan)
Deputy GM – Southern Sun
Waterfront Hotel
admf6p@r.postjobfree.com
m
Jacob Jeftha (Assistant FO
Manager Cullinan)
GM – Lasplendida Hotel
admf6p@r.postjobfree.com
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