RESUM

Address: C/O Ghulam_Muh_U-Din Farooqi,

V.P.O Madina Syedan Tehsil and District Gujrat.

Ph.: +925******** Mob #: +923*********

Email:admf55@r.postjobfree.com

admf55@r.postjobfree.com

Skype: https://join.skype.com/invite/WhOtEffwlK9h

Facebook: https://www.facebook.com/profile.php?id=100************ Twitter: https://twitter.com/Muhamma29768844

LinkedIn: https://linked.com/in/Muhammad-ikram-40b234107 My proven ability to optimize

operations and team success along with my solid skills in problem solving, critical decision making, and communication will contribute immensely to the success of your company.

The Bank of Punjab (Administrative Assistant) 02-02-2006 --19-02- 2007

Responsibilities include:

1. Manage transactions with customers using cash registers 2. Collect payments whether in cash or credit

WORK EXPERIENCE

MUHAMMAD IKRAM

OBJECTIVE

RESUM

3. Issue receipts, refunds, change or tickets

4. Manage stamps and coupons

5. Cross-sell products and introduce new ones

6. Resolve customer complaints guide them and provide relevant information 7. Greet customers when entering or leaving the store 8. Maintain clean and tidy checkout areas

9. Track transactions on balance sheets and report any discrepancies 10. Resolving cash related complaints.

11. Handle returns and exchanges.

12. Balancing the cash register.

MCB Bank Ltd (Manager Operation) 20-02-2007---18-09-2015 Main Duties & Responsibilities:

1. Maintain and monitoring of branch operations (By checking of vouchers, GL reports and other system generated reports regularly). 2. Managing the smooth operations / services protocol and standard of the branch and compliance with banking regulation policies and procedures. 3. Minimize the operational risk and maximize profitability by ensuring the provision of high quality service and support.

4. Ensure that adequate controlling and monitoring of expenses to increase the profitability of the branch.

5. Review all sundry / suspense, parking and clearing GL heads and inform branch operation manager in case of any discrepancy.

6. Satisfaction and verification of the genuineness of each and every transaction and arrange accurate and complete periodic reporting to all quarters. 7. Review all sundry / suspense, parking and clearing GL heads and inform branch operation manager in case of any discrepancy.

8. To strengthen the branch internal control to ensure that process and activities are carried out strictly in accordance with laid down banking policies, procedures and SBP regulations to avoid any penalty.

9. Ensure delivery of excellence service, standards and resolutions of complaints. 10. Plan, direct and control counter services / branch operations by distributions of work among branch staff through well-defined tasks and responsibilities. 11. Approval and authorization of transections as per approved limits. 12. Supervised all ATM matters and formalities regarding account opening and closing and amendment matters to implement KYC / AML policies. (Resolve issue). RESUM

13. Preparation, analysis, Maintenance and submission of all MIS reports to various departments in a timely and accurate manner as and when required. 14. Being a Manager Operation of the branch responsible for maintenance of branch appearance such as cleanliness of branch premises, maintenance of Notice Board, proper functioning of computer systems etc.

15. Coordinate with the audit team to facilitate the audit and rectifications of audit observations.

16. Provide information, respond to quarries and ensure compliance with in stipulated timelines.

17. Coordination regarding cash of branch.

Askari Bank Ltd (Manager Operation) 21-09-201*-**-**- 2016

1. To assist Branch Staff and manage all Branch Operational affairs in line with the prevailing outlined Policies and Procedures as well as regulatory requirement. 2. To ensure smooth account openings and service delivery at all times with minimum processing errors.

3. To perform, monitor and authorize all daily financial and non-financial transactions of Branch after complete satisfaction and verification of the genuineness of each and every transaction and arrange accurate and complete periodic reporting to all quarter.

4. Satisfaction and verification of the genuineness of each and every transaction and arrange accurate and complete periodic reporting to all quarters. 5. Review and balancing of vaults, fixed deposits, Call Deposits, pay orders and other GLs at branch and confirm that balance available in these accounts has justified reason supported by genuine transaction and does not exceed the timeliness defined by the regulator for suspense accounts.

6. Review all sundry / suspense, parking and clearing GL heads and inform branch operation manager in case of any discrepancy

7. Ensuring seamless processing of Inward and Outward Clearing and inter branch transactions at the Branch, also providing assistance to other team members with customer transactions during peak days

8. Balancing of ATM related GL head and immediately informs the line management for further guidance in case of any overage or shortage. 9. Manage customer queries/complaints regarding operations for resolution in an effective as well as efficient manner, depending upon the nature of complaint. RESUM

10. To manage and make provisions for all budgetary requirements, to ensure all branch General Ledger Heads for Assets, Liabilities, Income & expenses are balanced and in order at all times to avoid any penalties. 11. Ensure that adequate controlling and monitoring of expenses to increase the profitability of the branch.

1. Training in the field of Remittance, cash, Reconciliation, AML, KYC, etc. at different occasion at Staff College Lahore (Pakistan) since 2006 2. To Certified Branch Operation Manager training from 15 February 2014 to 22 February 2014.

3. To attend the training session titled Sincere service “SHARED SMILES 11-02-2015.

PROFESSIONAL SKILLS:

MS Office : Office 2007, 2010, 2013 (Word, Excel)

Linguistic Abilities : To Write & Read English. Urdu To Speak : English, Urdu,

EXTRACURRICULAR ACTIVITES: Type writing Lower(Good skill) Good Speed working on System Good Team Coordinator Participated for college Seminars Served as Coordinator in college events in an effective manner I am willing to learning new things I can do multitask work. ACADEMIC QUALIFICATION

M.A (Economics) University Of The Punjab (2000)

B.A (Economics) University Of The Punjab (1996)

F.Sc (Economics) University Of The Punjab (1994)

Matriculation Gujranwala Board (1992)

PERSONAL PROFILE:

DOB : 10th February 1976

TRAINING IN BANKING SECTOR

RESUM Father Name : Abdul Islam

Gender : Male

Marital Status : Single

Nationality : Pakistani

Religion : Islam

Passport Number : FP 1327641

Visa Status :

Active listening

Communication

Computer skills

Customer service

Interpersonal skills

Leadership

Management skills

Problem-solving

Time management

Transferable skills

PROFESSIONAL ABILITIES

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