CHRISTINE A. KELLY

516-***-**** admf0e@r.postjobfree.com Long Beach, NY 11561 www.linkedin.com/in/ChristineKelly329 OFFICE MANAGEMENT LAW FIRM ADMINISTRATION PROPERTY MANAGEMENT Energetic, courteous and persistent manager with exceptional communication, customer service, and organizational skills to enhance client experience and operational efficiency. Attentive listener with the proven ability to promptly accommodate personal needs and resolve issues. Flexible, punctual, and observant employee driving efficiency and compliance in fast-paced environments. Affectionately known among clients and colleagues as “a office manager who gets it”. Key skills include:

• All Aspects of Office Management • Resolving Sensitive Customer Issues • Sales Support / Reporting

• Improving Law Firm Operations • Staff Training / Development • Innovative Problem Solving

• Meeting Organization / Facilitation • Community Event Management • Microsoft Office (Word, Excel, PPT)

• Highest Levels of Customer Service • Customer Outreach Programs • Health Benefits and Insurance

• Property Management • Developing Marketing Materials • Customer Relationship Building

• Payroll Systems Development • Accounts Receivable and Payable • Billing and Invoicing PROFESSIONAL EXPERIENCE

STAGG WABNIK LAW GROUP, LLP – Office Administrator / HR Manager, Garden City, NY 2019 – Pres. Responsible for all aspects of office management and Human Resources development for this leading regional law firm who handles Litigation, Real Estate, Labor & Employment, Environmental Law, Securities, Business & Corporate, Trust & Estate Litigation, Trust Management, Mediation, and Pro Bono Services. Projects include: insurance policies and benefits, employee and training manuals, training for harassment and Microsoft Office.

• Researched and implemented a new Health Insurance plan with several policies and deductibles to meet the needs of a diverse group of employees

• Created a streamlined recruiting, interviewing and onboarding process, resulting in 5 new hires

• Hired an outside sexual harassment training firm to ensure full compliance with NY State law TERENZI & CONFUSCIONE, PC – Controller / Office Manager, Garden City, NY 2019 Responsible for billing, receivables/payables, and office management for this foreclosure and bankruptcy firm.

• Organized and streamlined several offices and office functions

• Maintained and updated all financial records in compliance with State and Federal tax regulations o Worked with outside CPA to ensure timely accuracy of billing and accounts payable PARDALIS & NOHAVICKA LAW FIRM – Office Manager / Billing Manager, New York, NY 2019 Responsible for billing, accounts payable/receivable using QuickBooks, plus managing all office space, staff scheduling, and anything else needed for smooth office operations.

• Implemented a more effective security and billing system, plus gained control of credit card expenses R&G BRENNER INCOME TAX – Several Positions, New York and Valley Stream, NY 1982 – 2017 Promoted numerous times to positions of increasing responsibility and scope based on superior performance. Handled a variety of duties simultaneously, always with direct accountability to the owners, for all their business interests in numerous industries, such as: Income Tax Preparation (30 branches), Property Management (4 buildings), Auditing, Consulting and Financial Planning.

HR Director, Accounts Manager, Property Manager and Executive Assistant to the President 2011 – 2017 Responsible for all aspects of Human Resources for 187 full-time and part-time employees in 30 offices, plus billing, financial management (cash, daily deposits, wire transfers, A/R & A/P) for 87 bank accounts. Also handled property management duties for 4 residential and commercial buildings in Brooklyn, Queens and Long Island. Human Resources – upgraded every aspect of company HR practices, including:

• Defined, wrote and produced the company’s first Policies and Procedures Manual o Refined all materials to comply with current New York State and Federal law guidelines

• Interviewed and hired a 3rd-party organization to facilitate hiring and onboarding CHRISTINE KELLY

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• Switched Health Insurance policies in early 2017 to save the company $7K / month o Coordinated with all internal stakeholders to ensure employee needs were met

• Implemented several programs and procedure improvements to benefit all employees and managers o Changed Payroll Companies for 187 employees, thereby saving $2-3K / month o Streamlined Insurance Policies for all 37 corporations, commercial buildings and branch locations o Negotiated all Tax Preparer Contracts to free up the President, Vice President and COO o Researched and interviewed companies to add a comprehensive 401K plan for employees Accounts Manager and Billing Director – handled all cash inflow and outflow for 87 business accounts:

• Developed and implemented successful custom marketing and media programs for each office o Edited artwork and messaging – negotiated with media companies o Determined optimal programs for all 22 suburban locations, very different than those in NYC

• Saved company $20-25K annually by finding a more cost-effective credit card processor

• Ordered and maintained all inventory, supplies and equipment for 30+ offices o Hired and trained a full-time Accounting Assistant to handle QuickBooks and billing Office and Payroll Manager, Business Development Manager 1991 – 2011 Responsible for all aspects of office management, process optimization and business growth in the highest-revenue office location in midtown Manhattan.

Office Manager – handled all procurement, payroll, organizational and financial duties for a staff of 54:

• Developed several new departments within the branch office to assist tax preparers to work more efficiently and be able to see more clients – recruited, hired and trained all new staff o Created several support groups to help tax preparers: greeting desk, pick up and pay department, phone receptionists, data entry clerks, collating department and Audit department o Remodeled office to accommodate assistants for tax preparers and be more efficient and orderly

• Revised all internal systems, stationery and forms every year to align with new regulations o Developed a complete commission payment process that addressed each tax preparer’s needs

Automated this process with custom-designed system – directed all software development

Created daily, weekly and monthly metrics to assess office and tax preparer performance

• Computerized the point of sale system to automate the revenue and billing process Business Development and Marketing – managed sales growth, customer acquisition and outreach programs

• Helped company grow annual revenue from $385K in 1991 to $4.1M in 2007 o Developed a client loyalty and referral program that exponentially grew the business o Implemented a “thievery” protection program that saved $150-250K each tax season

Created an audit department that followed up on all client revenue streams

• Created high-impact marketing and lead generation programs that worked well in a city environment Cash Control Manager, Accounts Manager 1982 – 1991 Handled all incoming monies for all branch offices. Calculated commissions. EDUCATION, TRAINING AND TECHNICAL SKILLS

HS Diploma with Business and Bookkeeping Courses BONANZA HIGH SCHOOL – Las Vegas, NV Industry Specific Training:

• Project Management Certification (Hofstra University) – Completed August 2019

• Human Resources Seminars – Compliance and Regulatory for Tax Preparers (Federal and NY State) o Tax Software – Annual updates for all new tax regulations and updates in legal affairs o Dealing with Difficult People

Technical Skills:

• Microsoft Office Suite – Word, Excel (Advanced), PowerPoint

• Finance and Accounting – QuickBooks

• Point of Sale – Receipt Management System (RMS) custom software with dozens of report capabilities

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