PUJA DAS

E-mail: admel9@r.postjobfree.com

Contact no: +91-912*******

OBJECTIVES

I am currently seeking employment with a frm that will allow me to grow professionally

and advance my educational abilities and skills to secure a long-term position with

challenging growth opportunities.

EMPLOYMENT HISTORY

Worked as a Guest Service Associate (GSA) at Le Royal Meridien, Chennai from

1st April 2019 to 7th February 2020

Completed On Job Training(OJT) as Guest Relation at Le Royal Meridien from 13 th

August 2018 to 31st March 2019 in Front Ofce Department

TECHNICAL SKILLS

Knowledge of OPERA PMS

Knowledge of Telephone Etiquette

Knowledge of Microsoft Ofce

EDUCATIONAL QUALIFICATIONS

Passed Senior Secondary Examination from A.H.S.E.C in 2014

Passed Matriculation Examination from C.B.S.C in 2012

PROFESSIONAL QUALIFICATION

Completed Diploma in Hotel Management & Tourism from Frankfnn

Institute of Air Hostess, Guwahati, 2018

FRONT OFFICE DUTIES AND RESPONSIBILITIES

Provide a welcoming coordination function to meet and greet guest on

arrival always displaying genuine smile.

Provide check- in and make sure guest escorting is being done properly

and provide check out with error free billings.

Answering calls politely and professionally to provide information about

services and products always using standard phrases

Keeping records of customer interactions details of complaints,

comments and inquiries.

Follow up to ensure that appropriate action has been taken on guest

requests and complaints.

JOB RESPONSIBILITIES AS GUEST RELATION

Guest receiving

Solving Guest queries

Lobby Management

Taking feedback from the guests in person

STRENGTH

Ability to learn New Things

Pleasing Personality

Time Management

Hard Working, Punctual and Keen Sense of Learning

Leadership Skills

ACHIEVEMENTS

Performance of the Month Award in Hotel Le Royal Meridien

LANGUAGES KNOWN

Fluent in English, Bengali and Hindi

PERSONAL INFORMATION

Name: PUJA DAS

Father Name: KISHORE KANTI DAS

DOB: 11-11-1995

Nationality: Indian

Marital Status: Single

Permanent Address: Laxmi Bazar Road, Karimganj, Assam, 788710

I hereby declare that above provided information is true to the best of my knowledge.

Yours faithfully

( PUJA DAS)

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