September **** - Present

January **** - June ****

Feneisha Washington

Physical Address:32 Ruby Street Wadley GA 30477 Mailing Address: PO BOX 52 Wadley GA 30477

478-***-**** • admekh@r.postjobfree.com

Objective

To secure a challenging position in a reputable organization to expand my learnings, knowledge, and skills. Key Qualifications

● Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.

● Understanding of company products, services, and policies.

● Proficiency with computers, especially with CRM software, and strong typing skills.

● Ability to ask prying questions and diffuse tense situations.

● Strong time management and decision making skills.

● Adaptability and accountability.

● Ability to stay calm when customers are stressed or upset.

● Solid interpersonal skills.

● Good physical stamina and strength.

● Extensive knowledge of automated testing software.

● Ability to work with minimal supervision.

● Good mathematical skills.

● Ability to act calmly and swiftly under pressure.

● Acute awareness and observational skills.

● Strong mental fortitude.

Work Experience

Costal Processing

Quality Assurance Technician

● Reviewing and revising testing procedures.

● Conducting inspection checks on goods and production processes.

● Performing manual and automated quality checks.

● Ensuring employees adhere to safety and quality regulations.

● Reporting safety and quality infringements to the QA manager.

● Calibrating and cleaning testing equipment.

● Advising on procedures to improve production efficiency.

● Reporting to the quality assurance manager.

Teleperformance

Call Center Agent — Customer Service Representative

● Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.

● Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.

● Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.

● Building lasting relationships with clients and other call center team members based on trust and reliability.

● Utilizing software, databases, scripts, and tools appropriately.

● Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.

● Making sales or recommendations for products or services that may better suit client needs. December 2012 - January 2016

September 2011 - December 2012

July 2008 - June 2011

Currently Attending

May 2010

● Taking part in training and other learning opportunities to expand knowledge of company and position.

● Adhering to all company policies and procedures. Department of Corrections

Corrections Officer — Sergeant

● Following and enforcing all prison rules and regulations.

● Conducting patrols and inspections of inmates' cells.

● Supervising mealtimes, bathroom times, work, and recreational activities.

● Screening visitors and escorting them through the facility.

● Assisting with rehabilitation and counseling efforts.

● Deescalating confrontations when they occur.

● Filing reports on inmate conduct.

● Searching inmates and facilities for contraband.

● Reviewing incoming and outgoing mail to and from inmates.

● Supervising and guiding subordinate staff in the performance of their duties.

● Assisting with shift briefings, training, and performance evaluations.

● Handling personnel issues and investigating allegations of misconduct. Sitel

Customer Service Representative

● Maintaining a positive, empathetic and professional attitude toward customers at all times.

● Responding promptly to customer inquiries.

● Communicating with customers through various channels.

● Acknowledging and resolving customer complaints.

● Knowing our products inside and out so that you can answer questions.

● Processing orders, forms, applications, and requests.

● Keeping records of customer interactions, transactions, comments and complaints.

● Communicating and coordinating with colleagues as necessary.

● Providing feedback on the efficiency of the customer service process.

● Managing a team of junior customer service representatives.

● Ensure customer satisfaction and provide professional customer support. McDonald’s

Cashier (Crew Member) — Shift Manager

● Welcome customers and help determine their orders.

● Process customer orders and record them in the restaurant database.

● Relay customers’ orders to the kitchen staff.

● Ensure all orders are delivered to the customers in a timely manner.

● Accept cash and return the correct change.

● Tally money in the cash drawer at the beginning and end of each work shift.

● Place food orders in the appropriate bags and boxes.

● Respond to customer inquiries, issue receipts, and record customer suggestions.

● Clean and arrange eating, service, and kitchen spaces.

● Help kitchen staff when needed.

Education

Medical clinical assistant

Miller Motte Technical College

HS Diploma

Jefferson County High School

References

Available upon request.

Contact this candidate