**

February

**** -

Present

August

**** -

June 2018

June 2014

- April

2016

MPHO EUNICE PHAAHLAMOHLAKA

admejz@r.postjobfree.com

076-***-****

** ******* ****** ********** ********* 1150

OBJECTIVE

A highly focused and dependable team player with an excellent customer service and cash management record. Good at handling multiple customer requests and concerns with the most professionalism and courtesy. Able to work well independently with little to no supervision, and in coordination with tellers and other bank staff.

EXPERIENCE

Finbond Mutual Bank

Branch Manager

•Monitor and manage branch financial performance

•Ensure compliance abd adherence to company policies

•Implement Sales and Marketing plans to improve performance

•Facilitate staff training

• Monitor Branch Personnel and Personnel performances Bow Africa Fashion, Burgersfort

Store Manager

Sale and direct marketer

Hired and trained new employees

Formulateda business plan with clear and actionable sales goals and targets

Stock taking

Invoicing

First National Bank, Lydenburg

Sale and Service Consultant

Opened new customer accounts including savings accounts and granting personal loans and issued credit cards Currency Exchange

Cashing Travelers cheques

Researched and resolved customer issues on personal savings and credit accounts

Forex

Maintained confidentiality of bank records and client information Delivered prompt and excellent customer service

Examined checks for identification and endorsement

August

2012 -

May 2014

Feb 2011 -

March

2012

2008

2005

First National Bank, Lydenburg

Teller

Processed safe deposit box and loan payments.

Opened new customer accounts and closed existing accounts at customer request.

Provided customer assistance with balance detail and other inquiries

Referred customers to appropriate financial services and products as required.

Handled all customer complaints and issues with high professional courtesy.

Cashed checks and processed deposits upon balance and signature verifications

Lewis Group, Burgersfort

Sales Advisor

Promotion

Meeting Sale Target

Customer Service

EDUCATION

University of Limpopo

Bachelor of commerce in Business Management

Moleshatlou Secondary School

Grade 12 Senior Certificate

SKILLS

•Maintaining confidentiality when handling customer requests or transactions •Can work as fast as possible to meet established deadlines and targets •Superior breadth of experience in banking and cash management •Excellent grasp of teller services procedures and policies •Strong organizational and interpersonal skills •Good customer service skills •Microsoft office •Pastel REFERENCE

Nicole Maritz - "First National bank "

Manager

013*******

Esther Malibe - "First National Bank"

Sales Coordinate

079*******

Phathi Jiyane - "Bow Africa Fashion "

Manager

078*******

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