Sachin Dhanukate

Retail Shop Manager – Onboard Carnival Cruise Line

Contact: +91-829******* / admej0@r.postjobfree.com Objective: To contribute to the goals of a competitive organization that offers challenging work environment, by using my 14 years of professional experience in the Retail Industry. Motivated to learn, grow and excel as a hardworking and skilled professional in the Retail Industry.

Professional Skills:

Business Development & Planning

Coaching & Mentoring a Team

Sales Reporting & Presentations

Clear knowledge of Sales Processes

Excellent Customer Service Skills

Excellent problem-solving skills

Work Experience

1. Harding Retail UK, MIAMI FLORIDA - October 2019 to present as a Retail Store Manager

Role Summary:

Achieved targets back to back for 5 consecutive weeks onboard the cruise which was not achieving its targets by lifting up the business especially in categories of Costume jewellery, premium & fashion watches & liquor (email ref. from the company available)

Boosting revenue generation through accomplishment of sales targets using my product knowledge & customer relationship management skills.

Organizing promotional events and interaction with the community onboard to increase sales volumes.

Planning & implementing sales strategies to increase points of distribution, shelf space, product positioning, consumer awareness, trials, conversions & user acquisitions.

Managing revenue models, process flows, operations support & customer engagement strategies.

Collaboration with upper management to plan & implement continuous improvements and exceed team goals.

Up-to-date on my knowledge of fine watches & performing competitor analysis (TAG Heuer, Rolex, Breitling, RW, Tissot, Longines, Rado).

Liaising with customers, management & sales team to better understand customer needs and recommend appropriate solutions.

Developing & executing sales presentations & conducting internal and external product training workshops.

Achieving established KPI for the organization on the regional team & individual level. 2. Dufry Cruise Services, MIAMI FLORIDA - September 2018 to July 2019 as a Retail Store Manager

Role Summary:

Increased customer satisfaction by resolving issues

Developed team communication and information for meetings.

Devoted special emphasis to punctuality & worked to maintain outstanding attendance record.

Achieved established KPI for the organization on the regional team & individual level.

Increased efficiency & team productivity by promoting adherence to operational best practices

& organization policies.

3. Starboard Cruise Services - October 2016 to August 2018 as an Assistant Store Manager

Role Summary:

Assisted team members with delivering friendly, knowledgeable service by applying proactive monitoring & corrective action strategies.

Rotated merchandise & displays to feature new products & promotions.

Promoted professional growth & facilitated talent development of each associate to drive performance excellence.

Reviewed performance data to monitor & measure productivity, goal progress & activity levels.

Provided the employees with additional training opportunities.

Performed mandatory audits to enforce compliance in merchandising, inventory & customer service.

Increased efficiency & team productivity by promoting adherence to operational best practices & organization policies.

Created training modules in partnership with HR for new hires.

Coached the team on effective upselling & cross-selling methods.

Responded to customer concerns in line with store manager to raise the customer satisfaction ratings.

Assisted the store manager with the interview process of prospective employees & provided feedback.

Onboarded new employees, including training, mentoring & new hire documentation.

Processing and tallying of Card / Cash transactions.

Answered questions about the store policies and concerns to support positive customer experiences.

Walked through store areas every end of the day to identify & proactively resolve issues negatively impacting the operations

Supervised associates by providing direction & instructions for stocking shelves, rotating stocks & receiving deliveries.

Maximized sales & minimized shrinkage through excellent customer service and adherence to standard practices.

Conducted store inventories once per quarter.

Monitored security & handled incidents calmly.

Developed & managed employee schedules, balancing individual requests & requirements with business needs.

Provided a weekly work schedule to the employees to accommodate business needs. 4. Starboard Cruise Services (Watch Specialist) - December 2011 to October 2016 as Retail Associate

Role Summary:

LEADER OF THE MONTH – BEST SALES WATCH PERSON AWARD - 3 consecutive months in the year 2015

Worked with TAG, Rolex, Breitling, Longines, Rado, Tissot, RW etc. (Fine Watch Brands)

Convert maximum sales by using excellent product knowledge and customer service skills.

Devoted special emphasis to punctuality & worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.

Attended a special TAG Heuer training in January 2015 organized by LVMH. 5. Ethos Watch Boutique, MUMBAI INDIA – June 2010 to November 2011 as a Sr. Sales Executive

Role Summary:

Received BEST TEAM MEMBER AWARD for the month of OCT-2010

Received HIGHEST CONVERSION OF MEMBERS AWARD in Loyalty Program – Club Echo.

Maintained routine communication with clients to assess overall satisfaction, resolve complaints & promote new offerings.

Identified prospective needs & developed appropriate responses alongwith information on suitable products & services.

Branded products through effective salesmanship & maintained long-term relationship with clients.

Demonstrated products & specific features at customer locations & special events.

Worked to develop network by identifying & pursuing new leads, attending industry events & building rapport with clients.

Proactively managed client correspondence & recorded all tracking & communication.

Addressed each customer need & recommended suitable product option accordingly.

Monitored weekly sales to make reports for senior leadership & streamline operational processes.

Coordinated trade shows & created marketing collateral to reach greater potential customers.

Setup appointments with potential & current customers to promote new products & services.

Serviced existing accounts on a regular basis to maximize revenue generation.

Used consultative sales approach to understand customer needs and recommend relevant offerings.

6. MK Retail Pvt. LTD (CK & FCUK), MUMBAI INDIA – February 2009 to June 2010 as a Fashion Consultant

7. Arvind Fashions (LEE Jeans & Wrangler), MUMBAI INDIA – November 2006 to January 2009 as a Fashion Assistant

Institute/City Degree University

S.I.W.S. College of Commerce and Arts - Mumbai B.Com(2008) Mumbai S.I.W.S. College of Commerce and Arts - Mumbai HSC (Commerce) (2005) Maharashtra Board R.M Bhatt High School - Mumbai SSC (2002) Maharashtra Board Computer Proficiency & Other Professional qualifications Experience in working on all major Microsoft Operating systems. Intermediate to advance knowledge about Microsoft Office Documents. Attended a Special Training provided by TAG Heuer to attain in depth knowledge & expertise of the watches

Extra Curricular Activities

- Fitness – Gym & Cycling

- Feeding Stray Dogs

- Listening to Music

- Trying Different Cuisines

Miscellaneous Skills:

- Quick learner

- Problem Solver

- Adaptive

Personal Details:

Date of Birth: 03-04-1987

Nationality: Indian

Marital Status: Single

Languages Known: English, Hindi, Marathi, Spanish (Basic).

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