NWABUNWENE OBIABERI LINDA

Address: Jakande Housing Estate Jakande Lekki Lagos

Phone: 080********

Email: admeh5@r.postjobfree.com

Career Objective

To work in a reputable and leading organization where all my skills, knowledge and ability will be utilized to improve company’s mutual relationship with customers to achieve company’s goals

Personal Details

Date of Birth: July 27, 1990

Sex: Female

Marital Status: Single

State of Origin: Delta State

Skills/Ability

Ability to work under pressure, Ability to learn very fast, Ability to adapt fast to any new environment, Ability to work with minimum supervision and Good written and oral communication skills.

WORK EXPERIENCE

Date: July 2019-Date

JIMMY LOGISTICS COMPANY LIMITED

7 Ola Adigun Street off Alpha Beach Road Lekki Lagos

Customer Service Representative

Job responsibilities

Maintaining a positive, empathetic and professional attitud toward customers at all times

Responding promptly to customer inquiries

Communicating with customers through various channels

Acknowledging and resolving customer complaints.

Processing orders, forms, applications, and requests

Keeping records of customer interactions, transactions, comments and

complaints.

Communicating and coordinating with colleagues as necessary.

Providing feedback on the efficiency of the customer service process.

Managing a team of junior customer service representatives

Ensure customer satisfaction and provide professional customer support.

Date: September 2015-June 2019

DE OASIS & HOSPITALITY SERVICE LIMITED

Agbara Industrial Estate-Ogun State

Front Desk Officer

Job responsibilities

Maintain the general filing system and file all correspondence

Make preparations for Executive committee meetings & other meetings

Make word-processing and secretarial support

Provide administrative services for the Managing Directors

Helping with luggage, co-coordinating housekeeping and room service

per client request.

Maintaining records, making copies, filing and answering the telephone.

Verifying guest registration, address and credit information.

Informing guest of hotel amenities and confirming customer preference.

Checking identification, posting credit or debit card charges and

providing a room key.

Confirming the guest total charges and finalizing the payment.

Assist the Managing Directors and other staff as requested

Provide administrative services for the Managing Directors

Deliver excellent customer service, at all times

Provide administrative support to Admin Department in maintain routine

employee lists/reports, as required

WORK EXPERIENCE

Feb 2014- May 2015: BLENCO SUPERMARKET

Addo Road Ajah Lagos.

Position: Sales Supervisor

Responsibilities:

Maintains sales volume, product mix, and selling price by keeping current with supply and demand, changing trends, economic indicators, and competitors.

Establishes and adjusts selling prices by monitoring costs, competition, and supply and demand.

Completes national sales operational requirements by scheduling and assigning employees; following up on work results.

Maintains staff by recruiting, selecting, orienting, and training employees; maintaining a safe, secure, and legal work environment; developing personal growth opportunities.

Maintains quality service by enforcing quality and customer service standards; analyzing and resolving quality and customer service problems; identifying trends; recommending system improvements.

Make suggestions and encourage purchase of products.

Provide information about warranties, manufacturing specifications, care and maintenance of merchandise and delivery options.

Contributes to team effort by accomplishing related results as needed.

NYSC- EXEMPT

EDUCATIONAL QUALIFICATION WITH DATES

DELTA STATE UNIVERSITY, Abraka Delta State Nigeria

Bachelor of Science in Microbiology 2007-2012

LAGOS STATE GOVERNMENT SECONDARY SCHOOL, IJANIKIN

SSCE 1999-2004

SKILLS

Proficient in the use MS work suit.

Capability to ‘’think outside the box

Commitment to excellence and details.

Excellent Leadership Quality.

Ability to work under pressure with minimal supervision.

Creative & innovative mind.

Analytical & problem solving skills.

Strong communication skills.

Excellent and motivational drive for team work.

Time and Resource management.

Result driven.

Computer Skills

Good knowledge of Microsoft Office Suite, and the Internet

Hobbies: Reading, Baking, Traveling and Meeting People

Referees:

Abimbola Abiodun

Food Specialist, Flour Mills Nigeria,

Agbara, Ogun State 080********

Ghomren Gabriel

Quality Compliance Manager,

GlaxoSmithKline Nigeria Plc 080********

Idiareh Vera

Operation Technician GlaxoSmithKline Nigeria

Agbara Ogun State 080*******

Contact this candidate