Natalie

Kiser

Customer Service Specialist

CORONA, CA 92882

https://www.jobcase.com/profiles/

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Summary

My name is Natalie and I am married to a History Professor. I have three children, two girls, and one boy. One of my daughters is a social worker the other is a film archivist, and my son is in the Army Reserves. I have over 20 years working in Customer Service. In my experience, I have become a call escalation expert, a trainer, a mentor, team leader, area manager, supervisor, sales associate, and 411operator. Work Experience

RGIS Inventory Services

Inventory Auditor, Team Leader,

Area Manager

Cypress, CA

June 2004 - June 2007

Inventory for grocery stores, national accounts, big box stores, and others Recognized for highest Average Per Hour Supervised Team Leaders/Teams Managed 80+auditors Mentored new and existing area managers Responsible for districts monthly equipment inventory and day to day repairs Developed new business accounts

ISU Insurance Services

Personal Lines Account

Representative

Irvine, CA

January 2002 - May 2004

Maintained insured's accounts and records Assisted incoming insured's and callers with billing inquires, policy information, changes, obtaining additional coverage's and cancellations Administrated directly with the Insurance company underwriters on a daily basis

Sprint PCS

Customer Car Representative

and Business Service

Representative

Irvine, CA

May 1997 - December 2001

Take calls to assist customers with activation of cell phones, billing questions, inquiries, and complaints Set up new accounts and services Troubleshoot problems with customers accounts and equipment Educated customers on products and services As needed, assist fellow team members with call escalations Mentored and trained new advocates in a new call center in Oklahoma City, Escalation Call Assistance, Chosen for monitoring with call center Directors. Set up NVP and other Business accounts, while continuing to work with Consumers.

Culligan Water

Receptionist Switch Board

Operator

Santa Ana, CA

December 1997 - May 1998

Switchboard Operator Answered and distributed 400-600 calls per day Receptionist Customer Service Representative Accounts Receivable & Accounts Payable. Responsible for nightly reports

American Bankers(F.W.S.C)

Customer Service Representaive

Buena Park, CA

February 1996 - October 1997

Customer Service, Sales, Data Entry Achieved top sales monthly, and Auditor for the department Performance Coach Quality Control Specialist, KPI's and RTA Certified Insurance Agent, Sales Representative Numerous awards, commendations, and publications Supervisor for New Hires and Training Department

A Alamitos Chiropractic and

Nutrician

Front Office Receptionist

Los Alamitos, CA

February 1994 - August 1997

Receptionist, Front Office Receptionist Creative procedure improved billing and collections High regards for interpersonal, written, and oral communications Coordinated schedules for the doctors and several therapists Verified employment, insurance, and coverage for patients Responsible for nightly closeout of books and office lockup Key Holder

Dr DeeAnn Martin

Front Office Receptionist

Customer Service

La Palma, CA

August 1991 - December 1993

Front Office Receptionist Accounts Receivable and Accounts Payable Assisted with checking patients in and their vitals Verified benefits Scheduled appointments for patients Scheduled Doctors Surgical Calendar

Education

Norca Community College

Fine & Applied Arts

August 2019 - Present

General Psychology Child Development Art Classes completed for my degree already are, Beginning Drawing, Intermediate Drawing, Beginning Painting, Intermediate Painting, Life Figure Drawing

Southeast Regional

Occupational Program

Front Office Administration

August 1990 - January 1991

Certified in medical front office administration Learned Medical Terminology Customer care educated Interned with Dr. Office Blood Draws Medical Terminology Billing and Account Payable and Receivable Volunteering

Special Olympics

Registration

Long Beach, CA

June 2019 - Present

assist with registration, and with the store

Election Poles

Clerk, Judge and Inspector

Hawaiian Gardens, CA

February 1992 - November 1998

Assisted with General Elections Maintained sign-in sheet Responsible for end of the election closeout and transport to county location drop off Assisted with Challenged Ballots Issued stickers to voters

World Games Special Olympics I would drive the athletes to and from the games there hotels and Driver

Los Angeles, CA

April 1995 - June 1995

airports as well as the delegates from other countries. Certifications

Telephone Etiquette

Brainbench

September 2000

Certified in high-quality, structured, skills certification exams on the internet. Brainbench certifications are recognized by major corporations and certified professionals.

Medical Assistant

Southeast Reginal Occupational

Program

January 1991

Certified in completing 360 hours of instruction in the Medical Assitant program and has attained the performance level for employment in the field of Medical Assistant-Administrative

Traits

COMMUNICATOR

I am able to effectively and

respectfully communicate with

superiors, colleagues, and staff.

ACCOUNTABLE

I take responsibility for my

actions and follow through on my

promises.

DEPENDABLE

I can be counted on to complete

whatever task, objective, or job is

needed.

PROBLEM-SOLVER

I am skilled in finding solutions to

difficult issues.

RESPONSIBLE

I have good judgement and am

able to make the right decisions

on my own.

Skills

Stocking Inventory Persuasive Speaking Active Listening Multitasking Cash Management Conflict Resolution Switch Board Operator

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