Project Coordinator

Joetta Fellers

Tucson, AZ ***** 520-***-**** adme71@r.postjobfree.com

LinkedIn: linkedin.com/in/joetta-f-b8647a125/

Areas of Expertise & Technical Skills

HEDIS & Stars knowledge

Administration Management

Motivational Leadership

Operations Oversight

Proficient Microsoft & Outlook

Strong attention to detail

Team Work

Critical Thinking

Provider Based Payment Experience

Process Improvements

Excellent Internal & External Communication

Data Analysis & Management

Project Coordination

Software Implementation

Scheduling & Monitoring

Time Management

Outstanding Customer Service

Organization

Project Management

Professional Experience

Contract remote position-APEX Nov 2020-Current

HEDIS Project Coordinator

Medical Record abstraction

Phone follow-up, data entry and tracking

Working with several systems including QSHR and Altegra

Help vendors obtain medical records according to pend detail and measure

Provide administrative assistance and coordination for HEDIS projects within the Quality Department

August 2020 to Nov 2020

HEDIS was cancelled in March 2020. My position was maintained for a few months but have been unemployed due to COVID 19 since August

Contract remote position-APEX Nov 2019-July 2020

HEDIS Project Coordinator

Medical Record abstraction

Phone follow-up, data entry and tracking

Working with several systems including QSHR and Altegra

Help vendors obtain medical records according to pend detail and measure

Provide administrative assistance and coordination for HEDIS projects within the Quality Department

Freelance Virtual Assistant October 2018 – Nov 2019

Freelance activities include performing flex jobs using Babble type and Rev applications for personal marketing, blogs, transcripts and virtual assistant business solutions.

AETNA Tucson, Az Feb 2018 – October 2018

Supervisor- Operations

Lead back office operations focused on customer satisfaction, billing timeliness and reporting. Coordinate communications between departments, providers and patients. Ensure durable medical equipment and services are billed correctly and patients are satisfied with their services and supplies.

Key Achievements

Maintained schedules, meetings, organize office functions and oversee daily operations of office with 15 employees.

Monitor employee productivity and optimize procedures to reduce cost and streamline processes for company directors and CEO’s.

Hold monthly employee meetings to give information, obtain feedback and provide updated training for company directors.

Lead back office operations focused on customer satisfaction, billing timeliness and reporting.

Coordinate communications between departments, providers and patients.

Ensure durable medical equipment and services are billed correctly and patients are satisfied with their services and supplies.

Identify program inefficiencies and made suggestions for process improvements.

BANNER HEALTH, Tucson, AZ Apr 2012 – Feb 2018

Senior Project Coordinator

Lead medical center operations focused on short and long-term operational goals by leading teams in the execution of technical integrations, reporting, and oversight on deliverables. Coordinate communication, scheduling, and project delivery. Facilitate, and organize internal and external leadership meetings and reported to “C” Suite.

Key Achievements

Supervised the operations for a VBP program, resulting in eight new contracts, and complete compliance with AHCCS regulations.

Revitalized the VBP program by automating the standard manual reporting process that cut a two-week completion time to approximately two days, eliminating one employee position.

Collaborated with internal and external partners in streamlining data processing activities, providing more accurate data exchange options.

Confirmed program and project functionality in collaboration with internal and external teams to ensure optimum results.

Produced data analysis reports through multiple sources to improve and define project needs.

Led data integration to ensure improved, and more defined reporting.

BANNER HEALTH, Tucson, AZ Jan 2010 - Mar 2012

Case Management Project Coordinator I

Leveraged computer expertise in multiple software applications, and office and administrative functions, to include database management and word processing. Managed phone system for 30 employees answering inquires, and disseminating calls, referrals, and tasks to Health Plan members.

Key Achievements

Furnished instructive guidance for diabetic patients on proper diabetes care related to food, exercise, blood sugar control and more.

Managed patient discharge requirements, including home health, durable medical equipment (DME), provider appointments, and follow up; two and four weeks after discharge, with health-related needs.

Extended patient care provisions that offered overall health benefits, and less hospital readmissions.

Additional Experience:

Assistant Coding Department Director- LS Coding, Tucson, Az (2009)

Department Manager - Dillard's Department Store, Tucson, AZ (2005 - 2009)

Direct Sales Manager - Webco General Partnership, Chantilly, VA (1995 - 2004)

Elementary School Teacher - Department of Defense Schools - Yokota Air Base, Japan (1993 - 1995)

Education & Certifications

LS Coding - AAPC - Tucson, AZ

Project Management Certification - edX - Online

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