BJ

BOBYE JONES

justapaĴern@gmail.com 928-***-**** Peoria, AZ 85382

Resourceful Quality Assurance Engineer well-versed in producing strong test cases and scripts for manual and automated testing. Skillful in training quality assurance staff, evaluating performance and improving procedures. Team-oriented and results-focused polished in helping developers spot and resolve issues. Systematic Quality Assurance Engineer experienced in software development and testing protocols. Helps teams produce high-quality work by completing thorough quality assurance evaluations. Strong communicator and multitasker with organized, detail-oriented approach. Collaborate with applications that interface with software product release updates, provide applicable test data, and work with end users to ensure they understand and utilize the new functionality. Actively seeks training for knowledge base

Enthusiastic and eagerly accepts new technology

Accurately documents records

Test planning

Defect resolution

Working collaboratively

Computer skills

People skills

Analytical

Multitasking

Communication

Qwest Communications Denver, CO

Quality Assurance Engineer

06/2000 - 02/2008

Perform tests for internally developed web applications to qualify customers for DSL phone and internet services.

Design and prepare manual and automated test cases to ensure functionality of new features, capabilities and requirements. Collaborate with production team members to help team create and deliver high quality, cuĴing-edge products.

Participate as a team member, along with developers, analysts and business clients to determine, clarify and prioritize requirements for each release.

Utilize data mining skills with SQL queries in an Oracle database for both new and regression test cases.

Document defects for developers and clients to resolve issues before implementation into production systems.

Make suggestions to improve usability, functionality and performance of software to be implemented.

Provide clear and concise cost and time estimates for each phase of testing.

Qwest Communi Denver, CO

Help Desk Technician

02/1998 - 06/2000

Assisted online users via live chat, web conference and phone to resolve issues related to software and system use and access. Troubleshot daily IT desktop client issues, supporting multiple departments and various offices.

Researched, documented and escalated support cases to higher levels of Summary

Skills

Experience

support when unable to resolve issues using available resources. Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.

Qwest Communications Denver, CO

Service Assurance Agent

05/1994 - 05/1998

Dispatched technicians to address air pressure alarms for proactive maintenance of outside cables using a trouble tracking ticketing system. Investigated technical issues using knowledge base and personal experience to complete timely resolutions.

Provided advice and front-line expertise to internal commiĴees in order to improve team, service and procedural standards.

Responsible for system administration for 18 PC's monitoring air pressure in telephone cables.

Rebuilt computer hardware and update software to ensure complete coverage for 24 hour alarm surveillance.

University Of Phoenix - Denver Denver, CO

Bachelor of Science in Management Information Systems 06/2000

Education and Training

Contact this candidate