Patricia R. Dingmann

**** ******** ****** **********, ** 55305

612-***-****

adme2k@r.postjobfree.com

SUMMARY

Dedicated professional with over 40 years of business service experience, over 15 years in the international food industry. Resourceful and quick learner who takes initiative, and is tenacious, accurate and efficient. Strong skills in managing several projects simultaneously, meeting deadlines and working well under pressure. Well-developed understanding of cultural diversity, customs, language barriers, accents and protocol in Mexico, Canada, Asia, India, Caribbean, South America, Europe and Central America. Proficient in SAP skills. Known for jumping through hoops for the customer, creating excellent customer satisfaction and retention.

EXPERIENCE

NORTHERN STAR, Chaska, MN 03/2019 to 12/2020

Administrative Assistant – Raw Potato

Review, verify, troubleshoot and reconcile all shipping and receiving transactions to optimize accuracy and to assure DRTFT (done right the first time). Work function in SAP and Matrex which also require ship/receiving docs.

On a daily basis, load scaling data into SAP and Matrex to optimize raw product accounting process.

Maintain daily load error report identifying and addressing problem areas in an effort to reduce additional and unnecessary work.

Daily track driver’s mileage to avert challenges by drivers.

Provide storage maps of the 5 major farm suppliers which reflect per contract, the inventory levels of each field consumed and remaining.

Create necessary Schedule Agreements and Purchase Orders.

Team member of an ongoing process to update and maintain safety regulations within the plant, specifically maintaining up to date information on outside contractor liability insurance and safety requirements.

Assist the Accounting department when necessary.

Complete additional duties as assigned.

CROSS ROADS DELICATESSEN, Minnetonka, MN 11/2016 to 3/2019

Customer Service/Deli Sales

Daily interact with customers; accurately placing and filling orders while developing and maintaining business relationships.

Build various trays/orders for catering.

Decorate /finish retail products for sale, keeping products dated, rotated and restocked for retail sales.

Complete additional duties as assigned.

GVM FOOD MARKETING / Golden Valley, MN 02/2017 to 08/2017

Customer Service Coordinator

Provide customer service and support for inbound orders, product/order questions, sales support.

Entering / Processing orders in sales management program.

Word Processing, creating and updating spreadsheets.

Facilitating logistics, inventory management, bid coordination, packing and shipping samples.

Complete additional duties as assigned.

SUPER VALU INC / Hopkins, MN 11/2016 to 02/2017

Department Specialist

Contact retail bakeries and deli’s via phone to secure sales on seasonal excess and close dated products. Introduce new products to retailers offering specified discounts. On a timely basis, enter the secured orders into the DC while making sure the appropriate inventory is available. Follow up on any emailed or faxed promotion to secure additional sales.

Complete additional department duties as assigned.

UNITED HEALTH GROUP / Minnetonka, MN 09/2015 to 2/2016

Customer Service Representative

Provide customer service and support for inbound calls relating to employee and manager questions on HR related topics.

Quickly and accurately identify and assess customer needs and take the appropriate action steps to satisfy those needs.

Solve problems systematically, using sound business judgment and follow through.

Respond to callers in a polite and courteous manner projecting patience, empathy, caring and sincerity.

Calmly and effectively handle challenging callers.

Own problem through to resolution on behalf of the customer in real time or through comprehensive and timely follow-up with the member.

MIDWAY CONTAINER, INC / St. Paul, MN 06/2013 to 09/2014

Customer Service Specialist

Effectively managed all regional orders ensuring both the customer and sales needs and expectations are met resulting in loyal customers and increased business.

Daily managed new and existing customer orders by working with planners and outside vendors to ensure orders are shipped to the customer’s expectations.

Developed and maintain reliable sources of supply providing the maximum value of goods and services consistent with user requirements and business objectives resulting in complete orders and satisfied customers.

Cultivated a favorable supplier attitude toward Midway Container with customers by representing the company effectively, objectively, and with integrity resulting for the customer a feeling of professionalism.

Work closely with the plants, monitoring production and shipping to ensure inventories are kept to a minimum. Result was satisfied customers, strong customer retention, and satisfied vendor plants with low inventories.

FPI/CONAGRA FOODS, INC / Mtka/Bloomington/Edina, Minnesota 06/2000 to 06/2011

International Customer Service Representative 1 & 11

Effectively managed 100% of ConAgra Foods International Foodservice orders, which resulted in satisfied customer, loyal customers and increased business.

Operated as designated principal liaison to the largest foodservice customer. This resulted in a strong rapport with customer, plant, logistics, and distribution center enabling a large volume of orders to ship on an accurate and timely basis.

Developed and maintain reliable sources of supply providing the maximum value of goods and services consistent with user requirements and business objectives resulting in complete orders and satisfied customers.

Economically, and with regard to customer needs, arranged freight and prepared completed documentation for export of goods shipped to various countries resulting in both timely shipment of orders and shipment without customs problems.

Cultivated a favorable supplier attitude toward ConAgra Foods with customers by representing the company effectively, objectively, and with integrity resulting for the customer a feeling of professionalism.

Work closely with the plants, monitoring production and shipping for three largest customers on their made to order products, ensuring no additional surplus of inventories for cost purposes. Result was satisfied customers, strong customer retention, and a satisfied plant with low inventories.

Designated point person for domestic key account managers, supporting them with special requests resulting in satisfied account managers and customers.

Worked with freight companies and forwarders to repair damaged orders resulting in a yearly total for customer claims fewer than 5K.

Participated with the company’s Nucleus implementation group for the new SAP R3 order system.

Provided accurate information so that SOP’s could be implemented, tested division specific scenarios, trained co-workers on SAP resulting in a smooth transition to SAP for all.

xperienced with direct customer contact in order to increase order size for better bracket price to the customer and

increased sales for the company

INTERNATIONAL MULTIFOODS, Minnetonka, Minnesota 05/1994 to 06/2000

International Customer Specialist

Received, proofed and entered all international orders, created documentation, arranged freight through to shipping resulting in satisfied, repeat customers.

Managed all customer issues through to resolution including quality issues, claims, past due payments. This resulted in a closely developed rapport making it easier to deal with sensitive issues.

Liaison between distribution center, freight companies and customers, effectively communicating potentially volatile situations in a manner that preserved relations.

Informed salespersons of transactions between representative and customer, including new orders shipment information and/or any potential situations relating to their customers keeping them aware and avoiding surprises.

Interact daily with Venezuelan facilities regarding requests for pricing, availability, shipment, and documentation of goods and services for export, allowing the facilities in Venezuela to continue business as usual with no down time.

Customer Service Representative

Standard customer service responsibilities, order entry, pricing, shipping, handled customer concerns.

DIAGEO/PILLSBURY, Minneapolis, Minnesota 07/1980 to 04/1994

Accounts Payable, Accounts Receivable, Customer Service

EDUCATION

1976 Graduate Wayzata Sr. High School 1976-1978 St. Cloud State University

Software and additional training and development

SAP Microsoft Office NAFTA Compliance

AS400 Import/Export Compliance Incoterms 2011

Macola/Progression Customer Service–The Competitive Edge Export Documentation

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