SEO YUN WON

Jacksonville, FL *****

904-***-**** admdzv@r.postjobfree.com

SKILLS

Professional & Technical Policy/Contract Analysis

Scheduling & Planning Microsoft Office

HRIS (Oracle) Customer Service

Verbal & Written Communication Bilingual (Korean & English) Decision Making

EXPERIENCES

City of Jacksonville

Human Resource Specialist, Employee Services

January 2019 – Present

Administer weekly onboarding sessions that includes 15 – 20 new hires

Analyze and resolve system problems and implements. Maintain HR system and facilitate accurate and timely entry and maintenance of employee data

Manage and/or supports the uploading of mass data changes within the HRIS

Review and process termination requests submitted vis SharePoint, providing guidance and correcting/adjusting when necessary

Experience working with and independently interpreting internal policies/contracts and procedures to ensure continuity of HR business services

Review, drug test results and background check for adverse results, taking actions to resolve and/or escalate to team lead as needed

Successfully completed summer recruits which included 15 hiring events and filling 1,000 positions within the 3-month period

Research, compile and provide information to labor relations staff in preparation for and conduct of collective bargaining Executive Assistant to the Director of Employee Services March 2017 – January 2019

Supported the Director of Employee Services and their direct reports with schedule & email management, weekly/monthly/quarterly reporting.

Developed SOPs for various procedures within the Office of the Director

Assisted in multiple high-profile hires and handled highly sensitive & confidential documents.

Responsible for preparing reports and presentations by gathering data and reporting on results.

Maintain records for budget and other activities such as purchase orders and accounts payable requests.

Successfully communicate department activities, meetings, policies and procedures.

Assisted in successful collective bargaining negotiations, which resulted in new 2017 – 2020 agreements with all six City unions. Gulani Vision Institute

Director of Clinical Operations

October 2015 – March 2017

Managed all feedback from patients and implemented improvements where needed.

Delegated tasks such as scheduling, managing phone calls and other various tasks to staff members.

Consulted with international patients to ensure proper understanding and scheduling of surgical procedures.

Co-authored an article on Keratograph in Refractive Surgery, Oculus Symposium, New Orleans. 2016.

Office Coordinator

Tested and implemented new communication software to streamline internal communications.

Handled and resolved patients’ scheduling/procedure conflicts on a case-by-case basis

Balanced the completing of clinical training while handling day-to day tasks.

Capital Dimensions August 2014 – _October 2015

Office Manager

Developed a comprehensive stock notebook to aid the primary financial planner.

Created a travel expense tracker by utilizing MS Excel.

Promoted a seminar which involved contacting 300 prospects & a 3% attendance rate.

EDUCATION

University of North Florida Graduated 2015

Bachelor of Business Administration

STAR Certified

CERTIFICATIONS

Mental Health First Aid

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